Premier Inn Manchester Salford Media City

So nice and cosy ❤️

Reception was not helpful and quite rude and dismissive. Room shabby and paint peeling, carpet heavily stained, ac didnt work and room was too hot. No hot water for shower following day. Awful place would not recommend

We have stayed in premier inns before, but this one was truly special. For one reason, the staff. The staff were so lovely to us. Very helpful and so friendly. A special shoutout to the manager, Chloe. We had a bit of a problem with our booking but Chloe sorted it very efficiently and she was lovely. Another special shout out to Loyce (apologies if I have spelt her name wrong) the lovely lady on the nightshift. Loyce was an absolute breath of fresh air. Such a wonderful lady. She was so helpful with us and she was just so friendly and chatty. She was amazing. I highly recommend this hotel for anyone wanting to stay in media city.

The staff were all very friendly and helpful, we'd had our room upgraded which was a lovely surprise, im im a wheelchair and found accessibility very good. The room was clean and extremely comfortable. The food was some of the best ive had especially breakfast, hope the same cooks and staff are on next time as we're definitely re-booking for next year

We are regular stayers with premier inn we usually stay at your Glasgow Secc one but have returned yesterday from your Manchester media city where we spent two nights. I don’t usually like complaining but this hotel has seriously put me off from booking with premier inn again. Many issues and such a lack of available staff to even say anything. Everytine we joined the queue to speak to someone it was always so long we just gave up. On checking into the room it wasn’t straight away we noticed but later on in the day my daughter noticed one of the ceiling tiles in our bedroom had been previously wet and was mouldy and black. I have asthma and I should have never been in that room. When we did eventually speak to someone which was much later on just to be told the hotel was full and they couldn’t move us straight away. Breakfast on the first morning was a nightmare you had one poor man doing the whole of breakfast on his own. He was having to deal with reception and do all the tables and I’m sorry but having this poor lad on his own just made people get annoyed at having to wait in a queue for breakfast and tables obviously weren’t cleared very quickly On our first night the restaurant opened at 6pm and we were booked in for 6.40pm We arrived at 6.40 and were told a table of 12 had just ordered and that we would face a lengthy wait. We ordered drinks and 30 minutes later the lady came and asked us us what we wanted but told us we would be waiting again for upto an HOUR ! It was then at this point we were then told that everything we wanted to order was not in stock in the restaurant. Why they didn’t tell us that a mixed grill , sea bass and curry weren’t available when we were seated makes no sense. We were told our 3 drinks we ordered were on the house and they were sorry for the wait and lack of food. 5am in the morning and something in the room was making an awful sound I assumed it was the air con system but it was turned off so I have no idea what it is that’s woken us up. They had us in a family room with a child that had a mouldy ceiling tile from a leak.

On the positive side, this is probably the most secure hotel I have ever stayed in. At night, I needed 5 room key scans to get into my room. One scan to enter the lobby, a second scan to move from the lobby to the room with the elevator, a third scan to get into the elevator, a fourth scan to enter the floor your room is on, and finally a fifth scan to go into your actual room. If safety is a concern, this hotel is definitely for you. Also on the positive side, the room was quite large by European standards. The hotel location was also excellent if you have business in Media City. On the downside, there is virtually no staff there. You check yourself in at the kiosk in the lobby and you drop your key at the front door when you leave. If you need to call a taxi, there is a phone with a sign in the lobby, no staff to help you call one. The room was also run down. The room's desk needed some repair. If there were 3.5 stars to give, I would give it that rating.