Hampton Inn Stroudsburg/Poconos

The room was dirty, the indoor was closed for the entire duration of our stay, and the general vibe of the hotel was very unprofessional.

The room was decent. The door was unlocked when we arrived. The light fixture in the bathroom was falling from the ceiling. But the room was neat. . The hotel manager who checked us in was very gracious.

Great location. A little rough in some areas with need of maintenance but staff were super friendly and efficient. Room was adequate and breakfast was fine.

I have never seen such a dirty hotel! My family and I had an awful experience and found the hotel to be extremely dirty and unsanitary, I was shocked by the condition of the hotel based on the pictures and reviews online, the photos are extremely misleading. The lobby was dirty, the hallways were filthy with crumbs, food and trash, splatters on the walls, the furniture in the lobby is dirty and the ENTIRE HOTEL smelled awful of smoke! The smell was so strong in the hallway by our room despite the sign saying "smoke free." The conditions at breakfast were horrible, the buffet was a mess and staff followed no sanitary precautions when refilling food stations. Staff let us into an "overflow" room because seating was so overcrowded which was an uncleaned meeting room that was even worse than the hallway! The rugs were covered in crumbs and dirt and overflowing trash. Our rooms bedding was dirty and stained, there was mold in the bathroom tiles. I was just so shocked that this is a Hilton property in this condition. We left our stay 1 day early because we could not tolerate the awful smell, reported it to the front desk and the manager and am pursuing a complaint with the health department.

The parking lot was full of ice. Only the driving lanes were clear not the actual spaces so walking was very hazardous. The pool was closed the entire time because of a broken heater. They told us the pool would be fixed before we left but of course that was a lie (holidays, part was on order, etc.). The ice machines were broken on every floor. The first floor bathroom was partially out of order and never fixed. Only 1 out of 2 elevators were working. Only 2 towels were provided in a room meant for 4 people so we had to make a special trip downstairs once we were already settled. Breakfast was ok but old lady attendant was rude and radiated negative energy to the whole area. Not enough seats were available for people to eat. Housekeeping was supposed to come every other day but never came to our room during our 4 day stay even though we called twice to make sure. Front desk attendant on 2nd shift said it "wasn't her problem to fix". Avoid this place!!! We come to PA every year for new years weekend and will definitely not stay here again.