Sun City Hotel and Casino

Suncity is always a great place to visit to unwind from city life. Loved it! Their breakfast is always amazing!

We had such a great time, soich fin and activities my children could not stop talking about how much they loved the food,the environment everything there was just so Wonderful.i would definitely recommend it to others as a family outing and holiday

The facility has so much to offer, but no one really informs the guest of what to do, where to go, where to buy tickets. You just have to figure this out by yourself, it’s annoying especially because I was new to that place. I missed out on activities like parasailing just because I learnt about it on the last day and it was already fully booked. (There are other hotels there maybe they inform their customers) the place was full of tourists and they looked understaffed. In general the customer service was in the pits, they have too many tourists/ guest. They couldn’t be bothered and quickly dismissed us. Also if you get to breakfast after 9am you will have to line up to get a seat for quite sometime, it gets full fast. Also the cleaning lady for room 633 on the 6th of January 2024, was the meanest she refused to give me water for swallowing pain killers, even after I explained to her, and proceeded to shout at me. We were checking out on that day. The same lady made my aunt leave the toilet coz she wanted to clean 🙁. Even after she asked to be given more time this was room 654 on 5th January 2024 a day before we checked out. However I do commend the security service, they are so prompt

Totally unacceptable that a 4 star hotel would not offer a cheese platter for room service. Not willing to make something up and no wine by the glass available. We were sent to a parking lot that had no parking. Then eventually had to park in the open and walk a distance. Unacceptable

We stayed over for one night before checking into our Sun vacation unit. There was no hot water which was shocking! We previously had excellent service but the hot water really put me off booking here again… We also indicated no marketing when checking in and my husband received an sms from one of your partners once we had gained access to the hotel room. Had a huge argument with manager instead of owning up to the mistake he blamed it on the computer?

In January 2024, my husband, our 20-month-old son, our 19-year-old niece, and I set out on a family adventure to Sun City in South Africa. Nestled near the Pilanesberg National Park, we sought a break from our daily safari explorations and were curious to discover if Sun City could cater to the diverse ages in our group. The result? A mix of delightful moments and unexpected frustrations, all of which I'll share to help you plan your visit. The Valley of the Waves: A Family Oasis: Our primary draw to Sun City was the "Valley of the Waves." This water park, though smaller compared to international counterparts, boasts a wave pool, splash area for little ones, lazy river, zip-lining, and water slides ranging from mild to heart-pounding. It was the perfect family-friendly hub and we really enjoyed our time there. Ticket Wisdom: Pre-purchase and Plan Early. One key lesson we learned - buy your tickets online before arriving. The gates don't sell tickets. For a non-peak midweek ticket, we paid 395 Rand per person, and children under three enter free. The ticket included full-day access to the Valley of the Waves, Access to Sun City 80 Rand voucher which you MUST use all at one time (annoying) and ONLY at the food kiosks in the Valley of the Waves + a few of the food stalls in the adjacent food court. ASK BEFORE YOU ORDER. Food Frustrations: Sneak in Snacks for Toddlers A notable frustration for us was the restriction on bringing outside food. With a toddler who needed specific snacks, we wish we'd snuck in toddler-friendly snacks. Next time, we will. It was a bit galling to us that the Valley of the Waves is a family location, but doesn't offer any food stalls where you can buy baby-friendly and toddler-friendly snacks that are not fast food (ie fruit. crackers. yogurt. etc). The food options within the Valley of the Waves, while plentiful, leaned heavily towards fast food, posing a challenge for our picky eater. Tip: Carefully and intelligently hide what you need for your baby so you aren't struggling to feed baby (if you don't like/want to serve fast food to baby). They DO check your bags but not super carefully. I think small containers of fruit or crackers or cheese etc will likely go unnoticed. Maybe split it up among your party's bags. Sorry not sorry. Transportation Trials Buses and Beyond: Upon arrival, we were directed to park at the day visitor parking and wait for a bus to take us to the welcome center. Unfortunately, communication was seriously lacking, and we found ourselves standing with our toddler, unsure of the next steps. It took multiple trips back to the gate (you'll need to drive there from the bus stop) to understand that even though no one as working at the bus stop (it was deserted at 8:30 am) the cameras on the platform were being monitored and ...eventually a bus showed up. Tip: Ask specific questions at the gate: Can you call a bus for us? When will the bus arrive? HOW long should we expect it to take? The staff

We had such an awesome time away for two nights at Soho! Excellent service all around. Rooms very clean. Well stocked.secure parking. Delicious breakfast! Fantastic choices of restaurants and service is very good. So enjoyed it. It was my husbands birthday. We will definitely be back again. Thanks to all.

The entire hotel requires a face lift. Lack of staff as well. When trying to get issues sorted at reception and ordering food and drinks by the pool. We got loved 3 times for our room. 1st room has Ants in it, 2nd room was an accessibility room. And we finally got issued a room that was suitable.