Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.9
Amenities8.6
Service8.8
Cleanliness8.8
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All reviews(119)
Positive reviews(20)
Reviews with photos/video(7)
Awesome stay(13)
Great location(5)
Nice sea view(3)
Negative reviews(1)
Guest User
Standard Double Room
Stay Date Mar 2025
Couples
4 Reviews
9.5/10
Amazing
Posted on Apr 6, 2025
Lovely stay, with very friendly staff. Would stay again and recommend to others.
Lorraine
Standard Double Room
Stay Date Mar 2025
Couples
1 Reviews
10/10
Outstanding
Posted on Apr 6, 2025
Great hotel.. 2nd stay with our pug .. we are live it there.
Snamkr
Double Room With Sea View
Stay Date Nov 2024
Couples
2 Reviews
8.0/10
Very Good
Posted on Dec 31, 2024
We had a wonderful stay at the hotel, with a stunning sea view right in front of us. The room was warm, clean, and very comfortable, which made our stay even more enjoyable. The swimming pool was great, and the hot tub was perfectly warm, adding to the relaxation. Overall, it was a fantastic experience, and we’d definitely stay here again.
Guest User
Standard Twin Room
Stay Date May 2025
Family
1 Reviews
10/10
Outstanding
Posted on Jun 15, 2025
Fantastic hotel, stunning location and friendly helpful staff. Stayed with my son and went to the Sam Fender gig at St James Park. Will definitely stay again. Thank you
A.Ateeyah
Standard Twin Room
Stay Date Dec 2024
Business travelers
14 Reviews
10/10
Outstanding
Posted on Feb 13, 2025
What a lovely and peaceful spot to reside in.
Guest User
Standard Double Room
Stay Date Mar 2025
Solo travelers
1 Reviews
10/10
Outstanding
Posted on Apr 11, 2025
I stay at the Grand regularly when in the area, it's a great location and well priced.
Jimmy
Standard Double Room
Stay Date May 2024
Couples
1 Reviews
9.5/10
Amazing
Posted on Jun 25, 2024
The pool and the jacuzzi is lovely. the view from the room is gorgeous.
However, The hotel staff not use to got booking from Ctrip, can't recognise my booking when I check in and went to the dinner.
Lynn
Standard Double Room
Stay Date Oct 2024
Solo travelers
1 Reviews
9.5/10
Amazing
Posted on Dec 2, 2024
My favourite hotel in Sunderland.
Perfect location overlooking beach. Lovely big room.
Guest User
Standard Double Room
Stay Date Feb 2024
Couples
1 Reviews
10/10
Outstanding
Posted on Mar 20, 2024
Nice Couple Days Away Hotel Was Lovely And Clean Staff Are Friendly And Polite Pool Was Nice And Relaxing Will Be Booking Up Again xXx
Guest User
Standard Double Room
Stay Date Jun 2024
Travel with friends
1 Reviews
10/10
Outstanding
Posted on Jul 21, 2024
Hotel was perfect , fab location and brilliant service.
Robert
Standard Double Room
Stay Date Jan 2024
Travel with friends
3 Reviews
4.5/10
Posted on Feb 12, 2024
I have been going to the grand hotel for 30 years but did not enjoy it this time its looking a bit run down carpets look like they need replacing chairs in rooms falling to bits could smell **** coming out my room i think its time to spend money on hotel.
Living The Dream!
Standard Double Room
Stay Date Jan 2023
Couples
9 Reviews
10/10
Outstanding
Posted on Feb 23, 2023
We had a wonderful stay at the Grand Hotel, Sunderland. The staff were lovely and very helpful. The rooms were clean and spacious. We would definitely recommend this hotel to friends and family.
Guest User
Standard Double Room
Stay Date Aug 2024
Couples
1 Reviews
10/10
Outstanding
Posted on Sep 7, 2024
Lovely hotel and staff
Guest User
Standard Double Room
Stay Date Oct 2023
Travel with friends
1 Reviews
10/10
Outstanding
Posted on Dec 1, 2023
Great hotel, decent price. A room can contain 3 people