Guest User
August 19, 2023
Our recent family vacation at the MPM Kalina Gardens Hotel Resort in Sunny Beach, Bulgaria did not live up to our expectations of a perfect paradise. Unfortunately, we encountered several issues during our stay that left us feeling disappointed. Firstly, the room service was quite irregular, which meant that our rooms were not cleaned and towels were not replaced as often as we had requested. It was frustrating to return in the late afternoon only to find that no cleaning had been done, forcing us to hang our towels to dry and search for toilet paper. Additionally, the lack of key cards for the doors made us feel uneasy about the security of our belongings. This outdated system is not ideal for a hotel in 2023. Furthermore, we discovered that the curtain was hanging off at one end and the balcony door couldn't be locked due to a broken catch. The hotel staff, particularly at the main bar, did not provide the hospitable service we had hoped for. Their attitude was abrupt and unwelcoming, making our interactions uncomfortable. Unfortunately, this lack of customer service extended to the buffet system in the restaurant and pool snack bar. The waiting times for food were unreasonably long and the variety of options was extremely limited. We had the same buffet every day for two weeks, which made our dining experience monotonous and repetitive. The quality of the food was also disappointing, nowhere near the standards we have experienced in Spanish all-inclusive resorts in the past. One issue that greatly bothered us was the lack of regulation regarding sunbeds. Many guests would reserve them in advance but leave them unused, resulting in a shortage for those who genuinely needed them. Despite this clear violation of hotel policy, the management made no effort to address the issue. Additionally, the pool area was dangerously slippery, causing several children, including our own, to have accidents and hit their heads on the tiled floors. While we understand that pool areas can be naturally slippery, it was disheartening to see no efforts made to ensure safety. Installing anti-slip tape around the pool area, as they have done by the baby pool, would be a simple but effective solution. Lastly, the entertainment provided by the hotel was subpar. It was the worst we have ever encountered in our travels. There was nothing that could be considered entertaining for adults once the children's activities had finished. The only saving grace was the amazing Alexandra (Alex) and the children's entertainment animation team. Alex made our children's holiday enjoyable with her wonderful activities and entertainment. She truly deserves praise and recognition from the hotel for her efforts. Overall, the MPM Kalina Gardens Hotel Resort did not justify the high price we paid for our two-week stay with our family of eight. From the untidy rooms to the disappointing food and lackluster entertainment, our experience fell short on multiple fronts. We would caution agai