Guest User
August 23, 2023
When booking through our agency and also cross-referencing with the hotel's website and other review platforms, it was clearly indicated that the check-in time is at 2:00 PM, with a check-out time at 12:00 PM. However, upon arrival, my sister and mother were informed by the reception that their rooms would only be available by 3:00 PM, and they were expected to check out by 11:00 AM. Despite my mother's attempts to show them the agreement and the information on the website that aligned with the original timing, their concerns fell on deaf ears. I am profoundly dissatisfied with this experience. I had booked this trip as a gift, with the hope that everything would proceed smoothly, but unfortunately, the hotel's mismanagement has marred what should have been a pleasant beginning. After enduring a 13-hour drive and an 8-hour wait, the access to their rooms and facilities was necessary, as basic as it should be, especially considering the comfort and convenience of travelers. The lack of professionalism displayed by the hotel staff is deeply disappointing. Their failure to uphold the initially communicated check-in and check-out times reflects a disheartening level of unprofessionalism.