Verified traveler
December 18, 2023
Melissa, a shift manager was very accommodating. I appreciated her kindness and professionalism.
My stay started off finding black mold in my reserved room. This location, the engineering, lacks proper circulation in the bathrooms thus condensation buildup happens on the walls/ceiling. IMO.
Nonetheless, Melissa was accommodating as best as availability of rooms would allow. We were given another room on entry level, which for a day or two was okay until it wasn’t. Due to the guest above us, we couldn’t sleep from nonstop moving.
I was directed to speak to another manager, who at first was not understanding but can along with continued persistence to be moved to another room on the second floor to ensure for rest. The last day was the best sleep we received in the last couple days, which was great!