JW Marriott Hotel Surabaya

JL Embong Malang 85-89, Surabaya, East Java, 60261, IndonesiaShow on map
Opened: 1996 An extraordinary oasis of class, the 5-star JW Marriott Hotel Surabaya is the perfect reflection of the finest luxury hotel that Surabaya has to offer. Set in the heart of the business and shopping district, our 5-star hotel's spacious accommodations in Surabaya, featuring exquisite European decor, marble baths and sublime bedding to spoil each guest. As a top hotel in Surabaya, Indonesia, we offer a culinary dining experience like no other, with international sensations sure to tempt even the most discerning guests. Plan your next social event in our 1,162.5-square-meter ballroom or utilize one of our lavish meeting or conference rooms for your next business gathering. For relaxation, enjoy the magnificent free-form pool shaded with regal palms, impressive health club with soothing massages or visit the well-equipped fitness center. Go on and experience this deeper sense of well-being during a stay at this top Surabaya hotel, located in Indonesia's second largest city.Show More

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  • Very Clean4.6
  • Great Amenities4.3
  • Excellent Location4.6
  • Excellent Service4.6

4.5/5Good

Great stay!
100% Recommended
  • Very Clean4.6
  • Great Amenities4.3
  • Excellent Location4.6
  • Excellent Service4.6

4.5/5Good

Great stay!
100% Recommended
  • 23.5km
  • 1.7km
8 places of interest within 1000m, 1.3km from downtown
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Airport pick-up service
Restaurant
Café
Bar
Meeting room
Show All Amenities
Rooms
room overview picture
Deluxe Premium Twin Room
River view
2 Adults
2 Single bed
42m²
All Amenities
room overview picture
One Bedroom Apartment Smoking
City view
2 Adults
1 King bed
80m²
All Amenities
room overview picture
Executive Deluxe Room
Mountain view
2 Adults
1 King bed or 2 Single bed
42m²
All Amenities
room overview picture
Studio
River view
2 Adults
1 King bed
48m²
All Amenities
room overview picture
Deluxe Premium Room
Mountain view
2 Adults
1 King bed or 2 Single bed
42m²
All Amenities
room overview picture
Presidential Suite
With view
4 Adults
1 King bed and 2 Single bed
390m²
All Amenities
room overview picture
Deluxe Premium King Room
River view
2 Adults
1 King bed
42m²
All Amenities
room overview picture
Two Bedroom Suite
River view
4 Adults
1 King bed and 2 Single bed
128m²
All Amenities
room overview picture
One Bedroom Suite
River view
2 Adults
1 King bed
86m²
All Amenities
room overview picture
Executive Deluxe King Room
River view
2 Adults
1 King bed
42m²
All Amenities
room overview picture
Executive Deluxe Twin Room
With view
2 Adults
2 Single bed
42m²
All Amenities
room overview picture
Executive Studio
River view
2 Adults
1 King bed
48m²
All Amenities
room overview picture
One Bedroom Apartment
2 Adults
1 King bed
80m²
All Amenities

Reviews(135 verified guest reviews)

  • profile picture

    Carousel

    • Deluxe Premium King Room
    • Stayed in October 2022
    • Couples
    • 49 Reviews
    5/5
    Perfect

    Always perfect. Thanks for the best hospitality. See you on our next holiday.

    Translation provided by Google
    Posted October 5, 2022
    Helpful
    profile picture

    Guest User

    • Deluxe Premium King Room
    • Stayed in September 2022
    • Couples
    • 254 Reviews
    5/5
    Perfect

    Nice room, great food, parking a bit hard, very friendly staff.

    Translation provided by Google
    Posted September 12, 2022
    Helpful
    profile picture

    Nishank Bhansali

    • Deluxe Premium Twin Room
    • Stayed in December 2022
    • Business travelers
    • 13 Reviews
    4.5/5
    Excellent

    Nice hotel very helpful staff everything is nice bcz it’s a big name & Dey have alll the things breakfast was nice many options .

    Translation provided by Google
    Posted December 3, 2022
      Helpful
      profile picture

      Guest User

      • Deluxe Premium King Room
      • Stayed in May 2022
      • Solo travelers
      • 29 Reviews
      3.7/5

      Unpleasant stay at JW Marriott Surabaya I stayed at the JW Marriott Hotel Surabaya for a staycation. As far as I remember, I've stayed in this hotel more than 5 times. I arrived at night around almost 11 pm, the check-in process was quick and efficient (probably because it was late at night) After that I repeatedly received unpleasant facts about my stay at the JW Marriott Surabaya, here I will explain with points about the unpleasant experience at the JW Marriott Surabaya: 1. I booked a Deluxe Premium King room, when I entered the room, I'm not sure if the size of the bed was the same as advertised. Despite the size of the bed, the bed was actually very comfortable! This point number one actually didn't bother me too much. 2. The next day in the morning, I went downstairs to have breakfast and went straight to Pavillion Restaurant on the ground floor to have breakfast, how surprised I was to find out the fact that the breakfast area was moved to the ballroom on the 2nd floor!!! It was a terrible disaster! The ballroom place is very uncomfortable, like eating in a food court rather than in a restaurant. 3. Breakfast service was very chaotic and terrible because the hotel occupancy was high during the holiday period, and food choices are also not in accordance with 5-star hotel standards. Most of the food provided is Indonesian food because it looks like the hotel is following the theme of Eid celebrations, but a 5-star hotel like the JW Marriott should dominantly provide an international food menu! Eggs are not cooked directly at the egg station but cooked in the kitchen (so they are not fresh and the egg cannot be directly requested according to our wishes) while also there are only 3 kinds of fruit in the breakfast. This is not the standard breakfast buffet in a 5-star hotel! 4. As I mentioned, I arrived at the hotel almost 11 pm after a long trip, so after breakfast, I thought of requesting a late check out to 1 pm so I could rest a little longer because I was very tired. When I was at the reception and conveyed my request to a female receptionist who was on duty there, the receptionist very impolitely gave a displeased expression! This is EXTREMELY UNACCEPTABLE! If it turns out that your occupancy is indeed high and chance you can't accommodate a late checkout, here's my question: Can't you communicate that to me in a friendly manner? If you explain your situation in a friendly manner of course I will understand and cancel my request then will check out at 12 noon! I have no words. This hotel is very disappointing, for those of you who are looking for a 5-star hotel in Surabaya to stay I highly recommend you to stay at Shangri-La Hotel Surabaya (for approximately the same price) which has very satisfying service in all aspects, or maybe at The Westin if you're willing to shell out the extra bucks. I express my support for JW Marriott Surabaya so that it can improve! The hotel can investigate the unfriendly reception staff and can return the breakfast buffet to the Pavillion Restaurant, if the hotel does have to increase the stay rate to improve service, then that is acceptable too, as of course, the people who stay at the JW Marriott are people who are willing to pay more for excellent service and a pleasant experience. I think I still want to give this another chance for this hotel, but definitely, I will avoid staying here during the peak periods as the hotel seems to be overwhelmed to handle numerous guests.

      Translation provided by Google
      Posted May 10, 2022
      Helpful
      profile picture

      loe

      • Studio
      • Stayed in January 2022
      • Business travelers
      • 20 Reviews
      5/5
      Perfect

      A five-star old hotel with excellent service and facilities, vegan breakfast is excellent. Good job!!

      Translation provided by Google
      Posted January 22, 2022
      Helpful
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    Property Policy

    Check-in and Check-out
    Check-in from 14:00 to 00:00Check-out before 12:00
    Children and Extra Beds
    Children are welcome at this hotel.

    Health Protected

    Very Clean
    • 4.6/5
    Safety Measures
    • Facial masks available

    Property Description

    • Opened: 1996
    • Renovated: 2016
    • Number of Rooms: 407
    An extraordinary oasis of class, the 5-star JW Marriott Hotel Surabaya is the perfect reflection of the finest luxury hotel that Surabaya has to offer. Set in the heart of the business and shopping district, our 5-star hotel's spacious accommodations in Surabaya, featuring exquisite European decor, marble baths and sublime bedding to spoil each guest. As a top hotel in Surabaya, Indonesia, we offer a culinary dining experience like no other, with international sensations sure to tempt even the most discerning guests. Plan your next social event in our 1,162.5-square-meter ballroom or utilize one of our lavish meeting or conference rooms for your next business gathering. For relaxation, enjoy the magnificent free-form pool shaded with regal palms, impressive health club with soothing massages or visit the well-equipped fitness center. Go on and experience this deeper sense of well-being during a stay at this top Surabaya hotel, located in Indonesia's second largest city.

    Services & Amenities

    • Restaurant
    • Meeting room
    • Outdoor swimming pool
    • Multi-function room
    • Fitness room
    • Lobby bar
    • Wedding service
    Transportation Services
    • Airport drop-off service(Additional fee)
      Fees, Service Hours, and Booking Info
    • Airport pick-up service(Additional fee)
    • Station pick-up service(Additional fee)
    • Shuttle bus serviceFree
    • Car rental
    • Taxi booking
    • Bicycle Rentals(Additional fee)
    Activities
    • Outdoor swimming pool
    • Swimming Pool
    • Swimming Pool with View
    • Beach towel
    • Beach/swimming pool umbrella
    • Nightclub
    Health & Wellness
    • Foot bath
    • Sauna
    • Spa(Additional fee)
    • Massage room
    • Sunbathing area
    • Hairdressing and beauty center
    • Hair coloring
    • Body care
    Front Desk Services
    • Luggage storage
    • Valet parking(Additional fee)
    • Wake-up call
    • Express check-in and check-out
    • VIP check-in service
    • 24-hour front desk
    • Concierge service
    • Currency exchange
    • Front desk safe
    • Multilingual staff
    Cleaning Services
    • Guest Laundry
    • Ironing service(Additional fee)
    • Laundry service (on-site)(Additional fee)
    • Dry cleaning(Additional fee)
    Food & Drink
    • Restaurant
    • Café
    • Bar
    • Room service
    • Lobby bar
    Public Area
    • Wi-Fi in public areasFree
    • Elevator
    • Public audio system
    • Smoking area
    • Non-smoking floor
    • Executive floor
    • Executive lounge
    • Garden
    • Picnic area
    • Barbecue
    • ATM
    • Shopping mall
    • Gift shop
    Business Services
    • Meeting room(Additional fee)
    • Audio Visual Equipment
    • Multi-function room
    • Fax/copying service(Additional fee)
    • Wedding service
    Accessibility
    • Accessible room
    Sports
    • Fitness room
    • Fitness session
    • Yoga session
    • Golf course
    • Tennis court
    Kid's Facilities
    • Babysitting Services
    • Children's Toys
    • Children's pool
    • Children's Meals Available
    Safety & security
    • CCTV in public areas
    • Security alarm
    • Smoke detector
    • Fire extinguisher
    • Security personnel
    How much does it cost to stay at JW Marriott Hotel Surabaya?
    Prices at JW Marriott Hotel Surabaya are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.
    What is the closest airport to JW Marriott Hotel Surabaya?
    The closest airport is Juanda International Airport. It is 23.5km from the hotel and approximately a 36minutes journey by taxi.
    What are the check-in and check-out times at JW Marriott Hotel Surabaya?
    The check-in time is from 14:00 to 00:00 and the check-out time is before 12:00.
    Does JW Marriott Hotel Surabaya provide airport transfer services?
    Yes, JW Marriott Hotel Surabaya provides airport transfer services.
    What amenities and services does JW Marriott Hotel Surabaya have?
    JW Marriott Hotel Surabaya has the following amenities and services: Parking, Airport pick-up service, Restaurant.
    Does JW Marriott Hotel Surabaya have a swimming pool?
    Yes, JW Marriott Hotel Surabaya the hotel has a pool. Pool type: Outdoor swimming pool.
    Does JW Marriott Hotel Surabaya have fitness amenities?
    Yes, JW Marriott Hotel Surabaya has fitness amenities.
    Does JW Marriott Hotel Surabaya provide Wi-Fi?
    Yes, the hotel provides Wi-Fi.
    Does JW Marriott Hotel Surabaya have non-smoking rooms?
    Yes, JW Marriott Hotel Surabaya has non-smoking rooms. Please view the hotel listing for details.
    Does JW Marriott Hotel Surabaya provide breakfast?
    Yes, JW Marriott Hotel Surabaya provides breakfast.
    Does JW Marriott Hotel Surabaya have a restaurant?
    Yes, guests can eat at: Restaurant, Café.
    Is parking available at JW Marriott Hotel Surabaya?
    Yes, parking is available at JW Marriott Hotel Surabaya.
    Does JW Marriott Hotel Surabaya have children's amenities?
    JW Marriott Hotel Surabaya has the following children's amenities: Babysitting Services, Children's Toys, Children's pool.
    Where is JW Marriott Hotel Surabaya?
    The hotel address is JL Embong Malang 85-89. The hotel is 1.33 km from the city center.
    Is JW Marriott Hotel Surabaya close to transport stations?
    The closest station is Pasar Turi Train Station Surabaya. It is 1.7km from the hotel. View On Map
    Is JW Marriott Hotel Surabaya nearby popular attractions?
    JW Marriott Hotel Surabaya is near the following attractions: Museum Surabaya(Approximately 482m), Majapahit Spa by Martha Tilaar(Approximately 535m), Djava Transport(Approximately 690m).
    Does JW Marriott Hotel Surabaya have hot springs?
    No, JW Marriott Hotel Surabaya doesn't have hot springs.
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