Ibis Surabaya City Center

Ibis Surabaya City Center Reviews

Ibis Surabaya City Center

Jl. Basuki Rahmat No.94 96, Embong Kaliasin, Kec. Genteng, Surabaya, IndonesiaView Hotel Details
Ibis Surabaya City Center
Ibis Surabaya City CenterIbis Surabaya City CenterIbis Surabaya City Center
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Ibis Surabaya City Center Guest Reviews

4.3/5
Very Good
150 Reviews
Verified reviews
Location4.5
Amenities4.1
Service4.3
Cleanliness4.3
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All Reviews(150)
Positive reviews(146)
Reviews with photos/video(57)
Awesome stay(29)
Friendly host(22)
Clean and tidy(18)
Located downtown(15)
Delicious breakfast(10)
Great value for money(6)
Convenient for shopping(5)
Negative reviews(4)
Woaixingqiwu
Standard Double Room Non smoking
Checked in Mar 2024
Business travelers
82 Reviews
3.5/5
Posted on Mar 15, 2024
The hotel location is city center, very convenient for travelers. Service is good and warm, they are very kind and patient. Wish Surabaya prosperous and become better 💪💪
Response from Property: Dear Woaixingqiwu,Warmest greeting from ibis Surabaya City CenterThank you for your time to telling us your experiences during your stayed. Unfortunately, your experiences was not reflecting our quality of services, please kindly accept our sincere apologies. Your feedback has been forwarded to our team for our improvement. Once again, thank you for your time and we wish you give us chance to welcoming you back in the near future.Stay Safe and keep Healthy.Regards Ngurah SedanaGeneral Manager
nana
Standard Double Room Non smoking
Checked in Nov 2023
Solo travelers
23 Reviews
3.5/5
Posted on Nov 24, 2023
Great location because near from surabaya city center. Breakfast menu was okay even it didn't have much choice but the taste was quite tasty. Small room, little bit noisy but clean and good view.
Response from Property: Dear nana,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
AbadiSpurs
Standard Double Room Non smoking
Checked in Oct 2023
Business travelers
10 Reviews
5.0/5
Outstanding
Posted on Oct 14, 2023
I stayed at Ibis Surabaya City Center one night before my flight to KUL. The stay was okay , the staff was professional and the breakfast was acceptable.
Response from Property: Dear AbadiSpurs,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
Rifky Dora
Standard Double Room Non smoking
Checked in Apr 2024
Family
2 Reviews
4.2/5
Very Good
Posted on Apr 18, 2024
Staying at the Ibis Surabaya hotel was quite satisfying. The location is very strategic, close to Tunjungan Plaza Surabaya, and local food can be found behind the Ibis hotel within walking distance. The facilities are adequate, although they are single units even for two occupants. Unfortunately, there is no elevator from the car park, making it quite difficult if you have a lot of luggage to carry from the car. The food served is delicious and varied, with good service, and uniquely, there is a playground for elementary school-aged children.
Response from Property: Dear Rifky Dora,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
Anonymous User
Standard Twin Room Non smoking
Checked in Nov 2023
Business travelers
4 Reviews
4.7/5
Amazing
Posted on Nov 27, 2023
The room is Cozy and very convenience. I will be back stay again.
Response from Property: Dear Valuable Guest,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
姐姐
Standard Double Room Non smoking
Checked in Sep 2023
Business travelers
18 Reviews
4.0/5
Very Good
Posted on Sep 9, 2023
Reasonable hotel. Within walking distance to Tunjungan Plaza and located right next to a 24 hour convenience store. Room is fairly equipped and clean. Comfortable stay. However towel looks very tired, time to change them. Cleanliness can be improved too!
Response from Property: Dear Valuable Guest,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments regarding towel conditions with our housekeeping team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
Guest User
Standard Double Room Non smoking
Checked in Aug 2023
Business travelers
2 Reviews
5.0/5
Outstanding
Posted on Aug 4, 2023
No frills experience, value for money in a strategic location. Has all required amenities as expected from the ibis brand, walkable 5-10 mins to tunjungan plaza and 24h convenience store right beside
Response from Property: Dear Valuable Guest,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
Atikah 79
Standard Twin Room Non smoking
Checked in Jun 2023
Business travelers
2 Reviews
3.2/5
Posted on Jun 25, 2023
Room OK, Cleanliness -OK, Staff -good attitude Amenities -need ask to caunter. Except towel bit smelly
Response from Property: Dear Atikah79,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Stay Safe & Keep HealthySincerely,Ngurah SedanaGeneral Manager
Yeung
Standard Double Room Non smoking
Checked in Jun 2023
Couples
38 Reviews
3.0/5
Posted on Jun 17, 2023
1. Second time stay, this time 3D2N and experience was not good, stayed at room 117 of 1st floor, many mosquitoes inside 2. Noisy room, annoying noise from motorcycle out there, also from in-house corridor loudspeaker broadcasting background music even in late at night
Response from Property: Dear Yeung,Warmest greeting from ibis Surabaya City CenterThank you for your time to telling us your experiences during your stayed.Unfortunately, your experiences was not reflecting our quality of services, please kindly accept our sincere apologies. Your feedback has been forwarded to our team for our improvement. Once again, thank you for your time and we wish you give us chance to welcoming you back in the near future.Stay Safe and keep Healthy.Regards Ngurah SedanaGeneral Manager
Guest User
Standard Double Room Non smoking
Checked in Jun 2023
Family
13 Reviews
4.5/5
Great
Posted on Jun 10, 2023
Excellent for the price Will love to visit again Staff training was so lovely and breakfast good
Response from Property: Dear Valuable Guest, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep HealthySincerely, Ngurah Sedana General Manager
Anonymous User
Standard Double Room Non smoking
Checked in Oct 2023
Couples
17 Reviews
5.0/5
Outstanding
Posted on Oct 26, 2023
All staffs had a great attitude、good location、there's a convenience store nearby the hotel,you can buy anything you need.And the room is very clean、got hairdryer and hot water!
Response from Property: Dear Jaccin,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
Ramakrishna Puppala
Standard Twin Room Non smoking
Checked in Jan 2024
Family
6 Reviews
3.7/5
Posted on Jan 27, 2024
Everything was average, amenities are provided only upon request
Response from Property: Dear Ramakrishna Puppala .,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
XIFU ZACK
Standard Double Room Non smoking
Checked in Feb 2023
Solo travelers
39 Reviews
5.0/5
Outstanding
Posted on Mar 8, 2023
Liked everything. Especially the people that run the place, the travelers community, the people that you meet, the location and the stay itself. Can't recommend enough.
Response from Property: Dear MOHD ZAKARIA BIN AHMADWe very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
Kum Wai
Standard Double Room Non smoking
Checked in Aug 2023
Solo travelers
4 Reviews
4.7/5
Amazing
Posted on Aug 30, 2023
Great location. Close to the famous shopping center that is Tunjungan Plaza, the biggest shopping center in Surabaya. Whilst it's could be walking distance, but the heavy traffic made me thought otherwise. Room size is big. Breakfast quite a variety to choose from. Front desk is friendly. Be sure to bring your international adaptor(s), as the deep round socket is unique in Indonesia.
Response from Property: Dear Kum Wai ,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
BudiantoArief
Standard Double Room Non smoking
Checked in May 2023
Family
15 Reviews
4.7/5
Amazing
Posted on Jun 30, 2023
Great location at the heart of Surabaya Breakfast menu was okay even it didn't have much choice but the taste was quite tasty. Small room but comfortable n clean.
Response from Property: Dear Budianto Arief, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager