Gate, Ring Road, Delhi Gate, Surat, Gujarat, 395003, IndiaView Hotel Details
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Lords Plaza Surat Guest Reviews
4.3/5
Very Good
52 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.3
Amenities4.3
Service4.3
Cleanliness4.3
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All reviews(52)
Positive reviews(41)
Reviews with photos/video(6)
Astro Fox
Deluxe Room
Checked in Oct 2024
Business travelers
20 Reviews
4.0/5
Very Good
Posted on Nov 24, 2024
The location is very near the train station. Might night the water heater not functioning. Other still acceptable.
Adarsh78
Checked in Nov 2024
Other
4.0/5
Very Good
Posted on Dec 2, 2024
This quaint hotel has great location close to the station. The goods: Both restaurants serve good food. Roof top dining is excellent and serves evening buffet. The superior room is larger and spacious Breakfast buffet has good spread. The room service is excellent The bads Die to proximity to station rooms facing that way can be bit noisy due the train horns especially if one is a light sleeper like I am Overall hotel needs more maintenance, gym equipments were bit run down. Room keys were dysfunctional one day and the master key was being used for entry into all rooms. Ordered grilled chicken and it was undercooked and came back the same way second time with no apologies from the chef. I ended up ordering another dish. Wifi is mostly non functional, I had to wait for 3 hours to get it fixed and it was still patchy. The IT in charge was blaming it on users downloading videos, a silly excuse in this age of high speed wifi. Overall stay was Ok.
Response from Property: Thank you for sharing your detailed feedback with us. We're glad to hear that you enjoyed the good food at both of our restaurants, especially the excellent rooftop dining experience. We apologize for any inconvenience you experienced during your stay, including the noise from the train horns and the maintenance issues. Your comments will be shared with our team to ensure improvements are made. We appreciate your valuable input and hope to welcome you back for an even better experience in the future.
tasmooon
Checked in Sep 2024
Family
5.0/5
Outstanding
Posted on Oct 18, 2024
Lords Plaza Hotel Surat ( one of the popular chairs of hotels in India ) - Very good hotel with good location and excellent facilities and very clean Hotel. Excellent services and good restaurants offering very good meals including breakfast
Response from Property: Thank you for your fantastic feedback! We're thrilled to hear that you had a great experience at Lords Plaza Hotel Surat. We take pride in our location, excellent facilities, cleanliness, and top-notch services. We're delighted that you enjoyed the meals, including breakfast, at our restaurants. We hope to welcome you back again soon for another wonderful stay! Thank You Again Ashok Patel Duty Manager
Explorer51645229224
Checked in Sep 2024
Travel with friends
5.0/5
Outstanding
Posted on Oct 8, 2024
I was visited for dinner at this hotel. Food was very tasty. Hygiene is also great. I met to Manager Mr.Santosh Bhatt he advice me to take dinner at rooftop. There was well spread buffet with both options like veg. And non veg too. Good management and as well team members also. Thanks to lords management we will visit again.
Response from Property: Thank you for your kind words! We're delighted to hear that you enjoyed your dining experience at our hotel. It's great to know that you found the food tasty and the hygiene standards to your satisfaction. We will definitely convey your appreciation to Manager Mr. Santosh Bhatt and the entire team. We look forward to welcoming you back for another enjoyable visit to our rooftop dinner buffet. Your feedback means a lot to us, and we are committed to providing exceptional experiences. Thank you for choosing Lords Hotels & Resorts! Ashok Patel Duty Manager
Guest User
Checked in Feb 2025
Other
5.0/5
Outstanding
Posted on Mar 27, 2025
Very good hotel in surat love to come back again valet parking is so good and all drivers are very co operative always ready to help us I am very impressed with the service we get from here. Reception staff and manager are so good Driver Sanjay is so co operative with smiling face. Thanks to team lords plaza surat for the good hospitality.
Guest User
Checked in Feb 2025
Other
5.0/5
Outstanding
Posted on Mar 27, 2025
Lovely hotel with warm hospitality. The staff were well comeing and we enjoyed both the in restaurants. The housekeeping cleaning was nice. The hotel food nice The location very near by railway station and bus stand. Ajay behavior is too good. For sure will visit again
Guest User
Checked in Feb 2025
Other
5.0/5
Outstanding
Posted on Mar 27, 2025
Our stay was very very comfortable and the food in the restaurant was also excellent. The room service staff particularly Mr Ajay and Mr suklal where very cooperative and proactive in their service we are totally satisfied with the service the ambience the positivity of hotel lord plaza Surat
Guest User
Checked in Feb 2025
Other
5.0/5
Outstanding
Posted on Mar 27, 2025
Hotel Reviews, Photos, Rate ... Lords Plaza is one of the best hotels at Surat situated at very calm and quiet place. Room Service is very supportive and flexible. Food is good. Swimming pool areas amazing I come here with my family for business and stay like one month and I just feel like "HOME SWEET HOME" The housekeeping cleanliness was amazing Specially I would like say thanks Mr.Raval and sukhlal
Guest User
Checked in Feb 2025
Other
5.0/5
Outstanding
Posted on Mar 26, 2025
The hotel is very nice Housekeeping cleanliness was nice The food also good The rooftop restaurant was amazing The hotel facilities like gym,spa, laundry service was excellent The hotel location is very near by railway station and bus stand I would like say thanks Mr Raval and sukhlal for cooperative us...
Guest User
Checked in Feb 2025
Other
5.0/5
Outstanding
Posted on Mar 24, 2025
The hotel is very nice also very comfortable for stay and business The food was nice l, Housekeeping cleanliness was nice The rooftop restaurant was good there pool area also was nice The hotel location very near by railway station and bus stand I would like say thanks Mr.Raval ji....
Guest User
Checked in Feb 2025
Other
5.0/5
Outstanding
Posted on Mar 23, 2025
my self Ramila shrestha from Kayhmandu Nepal . Glad to have stay in hotel lord plaza Such kind huspitality .i would like to big thaks to NCUi Cicktsb & Gsui give me stay in best hotel . My self hotelers to give big thans to mr Bharat sing for kind hospitality on behalf of Nepsl team
Guest User
Checked in Feb 2025
Other
5.0/5
Outstanding
Posted on Mar 23, 2025
This hotel are very comfortable for stay also for business Hotel location very important during our stay and this hotel location very near by railway station and bus stand just 5 min away also air port take 30 min only to reach Housekeeping cleanliness was good also this property very well maintained cleanliness are up the mark Food is great and staff was very friendly and very helpful Especially I would like to say thanks Mr.Raval ji for cooperative us...
Guest User
Checked in Feb 2025
Other
5.0/5
Outstanding
Posted on Mar 22, 2025
Very nice hotel with nice people. Breakfast was delicious. I prefer everyone to stay here. Location was perfect close to the city centre and attraction. Special Thanks Ms. Madhuri she is very helpful. We will definitely choose this hotel again in future.
Guest User
Checked in Feb 2025
Other
5.0/5
Outstanding
Posted on Mar 21, 2025
The rooms were extremely well maintained and very clean. The restaurant staff was always smiling and making sure that your dining experience was great. There is a large indoor pool as well as an outdoor one. the team there also was very efficient and more importantly, everything was maintained very nicely. My two granddaughters were pampered and they ended up doing several activities. Every staff member made sure that they gave them a VIP type of treatment. I can go on and on and it will make it seem as though I am being paid to write such a review but I can honestly say that this has to be one of the best, if not the very best hotel stay we have had and this is all thanks to the wonderful team across the property who are dedicated and sincere towards each and every guest. This hotel is good for stay very near to railway station have swimming pool at rooftop and I enjoyed the buffet at lime tree restaurant I say im a foodie and I loved the food. It was hot and tasty and the service crew was really helpfull. I enjoyed my time. I would like say thank Mr. Raval & Housekeeping team for doing so great,hard & fantastic job!! Keep it up guys!!!
Guest User
Checked in Feb 2025
Other
5.0/5
Outstanding
Posted on Mar 21, 2025
I'd like to express my heartfelt appreciation for the exceptional service provided by your staff during my recent stay. The warm and homely atmosphere made me feel right at home. We hosted a meeting with around 30 dealers, and the service was top-notch. Especially I would like to extend special thanks to Mr.Raval for their outstanding care and attention to our guests. Their dedication was truly impressive! Hats off to the entire team for their hard work and commitment to excellence. I look forward to visiting again soon!"