Surfers Paradise Hostels

I booked an ensuite room a few months ago in this place and we were supposed to check in on 26/12. that didn’t happen because of covid so we went later on 28/12 (our booking was from 26/12 to 29/12). we called a hundred times to make sure they didn’t put anyone in our room as we were going to arrive there a few days later. when we got there, the guy on the reception gave us the key to our room and we realized someone was there cause there were bags in the room. after that, the same guy said these people were not supposed to be there and also said they were fully booked and he was going to talk to the manager. then, the manager came to us and said the room was double booked and they were really sorry, only thing they could do was give as a refund. I quickly checked on booking.com if there was a room for that night in Surfers Paradise and all the places were double or even triple the price we were supposed to pay on Backpackers in Paradise. so I started arguing with the manager cause only a refund was not enough, we had booked the room months before that and they simply come to us saying there was nothing they could do, really annoying and disrespectful. good thing was the blonde lady at the reception that came up with an idea to call someone that was supposed to check in the night before asking if they would come so we stayed there for the night (in a room completely different than the one we booked in the first place). we asked for a refund and they agreed. They gave us a refund on 03/01 and on 26/02 they charged $270 from my account without my permission. after calling booking.com a hundred times, we still haven’t got the money back cause they say the hostel don’t authorize the refund. this is really serious. we stayed there in december, then in february they charge money from my bank account and now they don’t wanna give him the money back. besides all that, terrible place to stay. bad management and dirty rooms

I stayed here about 2 weeks in early Jan. I got a bed next to a balcony in a 6 beds room which gave me little extra privacy. The room was cleaned fine throughout my stay. The bed was not large but comfortable with a nice mattress, light and power sockets. There is a bathroom for a toilet and a shower (not separated) for the room. So, I had to share it with 5 others when all beds were filled. Common area at the basement was pretty good for having nice furnitures. The kitchen and dining areas were cozy and spacious. You need $1 or $2 coins for laundry and dryer ($3 each). If you struggle to prepare coins, apparently there is a self-service laundry and cash dispenser nearby (I didn't try it though). Definitely confusing to find the reception for check-in. You need to walk through between The Island and a teppanyaki restaurant on Surfers Paradise Blvd.

Breakfast with brown and cereal No extra bed Suitable for children Hotel location is close to Paradise Beach, 800 meters from the commercial center The car parked on the side of the road, with a large stop on the side. Maybe there is no money for parking on the road. Belonging to a family hotel, if I score 5 points, I give 4.5 points.