Best Spa Hotel in Surfers Paradise

The hotel is in the heart of Surfers Paradise, many restaurants nearby and just 5 min walking to the beach. The room is spacious and the bathroom is really nice and clean! Also the pool is very nice! The facility of parking the car just paying 25 aud per 24h in and out whenever you want is a plus. I highly recommend this hotel.

Great Location , appartment with Full Service with all what you expect in an appartment , Views Lounge , Kitchen , Washing Area everything was superb , 10/10 👌

We booked a last minute trip to QLD as we needed to use a Jetstar credit. This was the only hotel that was available for 3ppl for under $2k for 6nights during peak period. Location: It is in a good spot being only a 20min walk to Cavill and 5min to the beach. The Room: Was very spacious with a nice view from the balcony. Large bathroom and living space but that is where it ends. The rooms are not serviced and if you like one you will have to pay and also pay for more towels, toilet paper, sheets etc. The room we got said it had 1 large queen bed, we ended up getting 1 double and 1 single bed. The Kmart furniture was wobbly and unstable and had no interior design flow. The walls were all banged up with scuff marks and dints. The bathroom walls had dust all over them and patches that were not even painted. The carpet is old and smelt, so did the couch and the pillows which were once white need to go! The aircon was dirty and needed a clean and the swing function was broken and did not work. The tiles and caulking in the bathroom were mouldy and separating as it was obvious that it was poorly done. I also would have appreciated having more than 2 rolls of 1 ply toilet paper for a 6 day stay. The hotel: The reception was open and spacious offering drink and snacks for sale. Also the reception staff were helpful and friendly with each interaction. The pool looked great and was large offering a kids section and a sand pit. The downfall was that the tiles in the kids section in the pool were missing and some pavers around the pool were loose and/or missing. This could be dangerous for unsupervised children. There looks like there was a restaurant downstairs but looked shut down and out of business which is a shame! With the hotel as it is I don’t think I would recommend this place to anyone unless they do some major upgrades and change the day to day operations. This place was not worth the money.

Was staying for my brother’s wedding which was in the ballroom. The staff was super friendly and helpful and the room was amazing, the view, the furniture and the cleanliness was all top quality. I’ll definitely come back to stay here again so I can experience it outside the craziness of the wedding.

I was one of the attendees for FurDU 2023 at the Crowne Plaza Gold Coast (11 - 15 May 2023), and I was very pleasantly surprised about my time at the hotel itself. Once I got to the hotel, I went to reception, took a little while to check in, the staff were very friendly and quite helpful. They explained to me some of the key features of the hotel itself, also the fact that I was one of their club members or something, and that I had free internet throughout my stay - which was a bonus - hardly ever used it though. As I walked back to the lift I checked my room number - which had a bit of significance with myself (give you a clue: the angelic number). To get to your floor, just simply tap the card on the scanner, then press the floor, only took a matter of seconds before I reached mine, and not long before I had finally let myself into my room. The room itself was absolutely beautiful, as I placed my bags down I took a quick tour of the room to see what amenities I had. The bathroom was quite spacious, a rather large shower and plenty of towels etc (which came in handy). As I'd spent a long trip getting up to the hotel I was a bit on the sweaty side, so I got a quick change of clothes, had a quick shower (make sure the door clicks all the way in - otherwise you'll end up flooding the bathroom floor which is what I ALMOST did). (There's so much positive stuff to write about the hotel - so I'll keep it short) The bed itself, quite spacious, the pillows themselves were plenty enough, I found that I got a good night's sleep, and in the morning went down had some breakfast - a great selection to choose from, be it from hot food, to pastries, cereal and even fruit and yoghurt. Relish (the restaurant) takes care of breakfast in the morning, plenty of space to sit, have as much as you want to eat for breakfast and get out again. Dinners were absolutely amazing, same spot, the staff were quite friendly, very quick to take my order (had the chicken parmi one night, the burger the next), and a beer or two to drink. The next night I went to the restaurant - I pretty much got the same spot where I sat last time, the wait staff even remembered what kind of beer I had from the night before ... now THAT'S impressive, also one aspect about service that I really enjoyed. All in all, I thoroughly enjoyed my stay with the Crowne Plaza Surfers Paradise, so much so I honestly cannot wait to return next year to experience it all over again .. In all honesty there's nothing at all I can fault the hotel for .. a full 5 * review from all aspects of the hotel, the staff, the food and beverage and everything they've got to offer. So, if you're looking for a place to stay, be it for a short trip away, or a longer vacation, depends on what you're doing, be it visiting the theme parks or the local attractions, I would, without hesitation, highly recommend your stay at the Crowne Plaza Surfer's Paradise, try and get a room with a high floor facing the beach as the views

We stayed at the JW Marriott in June 2022 for a family vacation. Cons: The first night I woke every hour from the bed as it was extremely uncomfortable and hurt my back. I could feel the springs and woke up in pain. The next day they put a mattress topper on it which made it bearable but still the worst bed i have slept in in a hotel. I stripped the bed one night as my son had an accident and was disgusted to find the mattress looked old, dirty and sunken in. It really let down the whole room (which was otherwise gorgeous). I had ordered loose balloons for my Mother in laws birthday for her room upon arrival. These were just dumped in the room in a bunch and not actually untied losing the effect and making it a waste of money. Pros: The pool area is amazing, the cocktails are great and the whirl pool is warm enough to swim in even in winter! The pool with the fish was slightly cooler but I am told still heated. There are waiters that will bring your drinks to you and take your order. The sandy area is great for toddlers. Food & Drink at Chapter & Verse is amazing and the service was great. Misono is well worth a visit and was our highlight! Buffett breakfast has everything you could want however I have stayed at another Marriott hotel that allowed you to order your eggs to order. This would be a welcome addition here. All the staff were super friendly and helpful. Shout out to Robert, Georgia and Johnathan. We had connecting rooms which was awesome but the door does open outwards and take up a lot of room in the small hallway. If you are not a member of Bonvoy it is well worth joining up at the beginning of your trip. Overall it is a beautiful hotel and we would return, however the bedding situation really let it down and needs to be upgraded.

The staff are polite, the location is very convenient, and the facilities are good. When you check in for the first time, there are surprises. Although the hotel is old, it has been refurbished. After the renovation, it is tasteful and has an Australian design style.

I booked an ensuite room a few months ago in this place and we were supposed to check in on 26/12. that didn’t happen because of covid so we went later on 28/12 (our booking was from 26/12 to 29/12). we called a hundred times to make sure they didn’t put anyone in our room as we were going to arrive there a few days later. when we got there, the guy on the reception gave us the key to our room and we realized someone was there cause there were bags in the room. after that, the same guy said these people were not supposed to be there and also said they were fully booked and he was going to talk to the manager. then, the manager came to us and said the room was double booked and they were really sorry, only thing they could do was give as a refund. I quickly checked on booking.com if there was a room for that night in Surfers Paradise and all the places were double or even triple the price we were supposed to pay on Backpackers in Paradise. so I started arguing with the manager cause only a refund was not enough, we had booked the room months before that and they simply come to us saying there was nothing they could do, really annoying and disrespectful. good thing was the blonde lady at the reception that came up with an idea to call someone that was supposed to check in the night before asking if they would come so we stayed there for the night (in a room completely different than the one we booked in the first place). we asked for a refund and they agreed. They gave us a refund on 03/01 and on 26/02 they charged $270 from my account without my permission. after calling booking.com a hundred times, we still haven’t got the money back cause they say the hostel don’t authorize the refund. this is really serious. we stayed there in december, then in february they charge money from my bank account and now they don’t wanna give him the money back. besides all that, terrible place to stay. bad management and dirty rooms

Very good location opposite the beach. If going on a day when there is a market, the market will be opposite the hotel. The room that was on the 10th floor saw a very clear view of 90 degrees. The overall picture was better than expected. Quite impressive, the room is spacious, the equipment in the room is quite complete, there is a dryer, iron, hanger, kettle, refrigerator, microwave, TV, heater, bar of soap (2 bars), shampoo (1 bottle), items that are not provided, conditioner, towel, drinking water and tissues. in the room There is no cleaning service or changing clothes (have to pay extra). We went to stay for 3 days, the last day we were able to leave our luggage at the hotel. Walking from the tram may be a bit far, but in exchange for the beach front location, it's okay. There are shopping malls and restaurants nearby. When we went, we got it at a relatively cheap price compared to nearby hotels. Recommended 👍🏻

The location is first-class. I chose a room that is not the highest. It is on the 35th floor. You can watch the New Year's Eve fireworks from a closer place. If you are too high, you won't be able to see them well. People who want to see the beach have to brave the rain to watch the fireworks. But watching them comfortably from the balcony is really worth the price ( The special offer for Diamond members is about HKD 13,000 for 3 nights, including New Year's Eve. A minimum booking of 3 nights is required. Originally, the booking with ******* cost HKD 24,000, so I immediately canceled the booking through trip.com. Because there were too many bookings, I emailed the hotel for details. This time I am sure I have booked it), but the lifts are too few and too slow and really need to be improved.