Lea Marston Hotel

I booked again and upgraded my room and it’s really elevated my stay definitely recommend the superior room if staying. Only one I am booking from now on

The morning of the booking, I ended up unwell and unable to travel. I contacted the hotel to attempt a transfer of dates. I genuinely didn't expect refund or anything at this late notice, even though it was out of my hands as it was illness. However, the response was abrupt, without any concern at all, just no, "we would be unable to refund this booking in anyway". I did not ask for a refund... that was obvious... just ransfer from date, or even a bit of understanding for having stomach issues and not making a 3 hour journey... I would never book with these again. For being genuinely unelwell they were awful and I would definitely not recommend them. I did respond and state that I would attempt to come anyway as id tried to be responsible but they were just dismissive. I did offer to send photographic evidence of my stomach issue.... this was ignored.

Hotel,seemed a bit ‘tired’ probably seen better days! Location was good for a birthday party but party food not great for coeliacs.

Room was very clean and tidy. Needs a little upgrade to enable usb ports in plus sockets would be a positive step, but overall very tidy and quiet.

The stay was suppose to be relaxing. The hotel was great however the stay was a let down when golf course maintenance woke us up right outside the window with a hedge trimmer at 7am which lasted right up until we checked out. Sad end to the stay.

Nice hotel for a stay over. Next to a golf course with nice scenery.

I stay here once a year as it is not far from the NEC in Birmingham. The location of the hotel is perfect as so close to the motorway but feels like you are in countryside as so quiet and relaxing. It could probably do with a little TLC as the some of the furniture in my room was looking a little tired but still very clean. The staff are lovely and helpful with good service. I have been to this hotel many times over the years and only used the swimming pool once which is the only downside to this place. I would not use again as not the relaxing hotel experience I anticipated as was very busy. Priority appears to be given to the paying public over hotel residents and the changing room was disgusting with used towels piled high on the floor. Staff were stood around having a laugh with their mates and had to interrupt to ask where to get towels then had to ask another member of the public how to open the lockers. I would continue to use this hotel but wouldn’t risk the swimming pool again.

With a very warm welcome at check-in at usual, we had a great weekend for 5 families booking 5 rooms together at a very reasonable early bid price; the pool, jacuzzi, steam room were all great; and the dinner was wonderful too!

Short version is a terrible hotel that has no interest at all in customer experience. For conferences and golf its passable… But its not a nice short break and they absolutely have no interest in Christmas as an event or being a ‘venue’.  The food is awful, drinks (when you can get them) horrifically overpriced. £5 for a pump lemonade and I only had that because suddenly I had to drive to find decent food.  3 night stay over Xmas with my father who's just lost his partner and is also recovering from throat cancer. I called before booking to check some things- this had to be the perfect Christmas! They said bar restaurant and lounge open, yes they serve Guinness (its all he can drink that doesn't burn him). Christmas Eve is his Birthday and we never know if its his last one with us so this was supposed to be a treat. Booked it, with Christmas dinner near on £1000. But.  Used/unwashed bedding when we arrived, hardly and Christmas decorations, no Cheistmas music (its Dec 23rd) bar open when they fancied it- which wasn't much. Cold rooms, very few staff. We ended up sitting in the only communal area which was a cold lean-to conservatory that linked two corridors to see in his Birthday… with no drinks.  Dec 24th. Terrible Christmas dinner that cost £110 a person. Cold and bare dining room, food that was not dissimilar to a microwave meal. Watched the room push food around their plates and a couple of complaints that I could hear… a lot of plates taken back in with most of the food still on them. It resembled what id expect if I asked my 15 year old to make Christmas dinner.  The room closed at 3pm so we headed to the bar. CLOSED! What? Until 5. So we waited 2 hours with nothing but a TV showing a fireplace burning. Nothing at 5. Guests fluttered in, waited, left. The receptionist would run in, say ‘5 min! Then not return.  To top it off when we complained to the Manager about not having access to drinks Christmas Day between 3pm and 7pm (even then waited an hour for wine before asking to speak to him because nothing came) he just smirked, refused to serve us a Guinness because that oarticular bar was closed, Dad found a cocktail that he thought he could manage, he refused that too, I explained the cancer and no reaction, not bothered one bit…. and so when an F word finally popped out of my husbands mouth he threatened to evict us from the hotel! Then went back to flirting with the receptionist which seemed to be the only time he was happy to be there!  It was just a disaster. It was like spending 3 days in a closed airport lounge. Worst Christmas EVER!  Christmas 2022 I evacuated animals and Children from Ukraine's front line, I lost two friends and blew both ear drums… and this was STILL the worst Christmas ever. I pray my Pops makes it to next year because if that was his last I will never forgive that place.  (The other staff were very sweet but they had to ‘ask the manager’ and his favourite word is ‘no’).