Sutton Coldfield Villas

When you stay at The Belfry in Sutton Coldfield, you'll be near the airport, within a 15-minute drive of National Exhibition Centre and Resorts World Birmingham. This family-friendly hotel is 12.8 mi (20.7 km) from Bullring Shopping Centre and 17.6 mi (28.4 km) from Cadbury World.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can enjoy other recreational amenities including a health club and an indoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.Enjoy international cuisine at The Ryder Grill, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Continental breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of a conference center and 22 meeting rooms. Free self parking is available onsite.Stay in one of 319 guestrooms featuring plasma televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.

At check in I was advised by staff member Connor that breakfast was only paid for one room of the 2 rooms we had booked. I asked if we can add the breakfast on to the family room for 3 and he confirmed it was still possible and I paid. So far so good, service was friendly and helpful from Connor. The next morning when my family went down for breakfast we had the misfortune of receiving the worst service I have ever had in any hotel, let alone Premier Inn who I have used dozens of times over the years. We were very condescendingly told by Kerry the lady behind the desk that only 2 people can eat breakfast as we had only paid for one person in one room and 1 person for the family room of 3! She confirmed the payment made the night before was only for 1 person for a room of 3! The 3 people were my elderly parents who both suffer from diabetes and a 10 year old child. When I said why was only one persons breakfast booked when the room is for 3, without being questioned before payment - her response was ‘I don’t know but we can’t do anything any longer’. Even though I paid for breakfast for the room of 3 at of check in, I offered to pay for the rest of the people in the SAME ROOM, Kerry bluntly said “well it’s clearly something that you don’t pay for so you won’t get it”. I explained my parents were diabetic and there’s a 10 year old child and they all need to eat breakfast - Kerry just did not give a damn about the circumstances or their health issues. Or even the fact that I was willing to pay for the extra people but mainly the fact that it was accepted by Kerry that only one persons meal should not have been booked at the desk and still being rude and obnoxious with her responses. When I challenged her attitude and tone of voice (used no profanity or derogatory words), she simply said if you carry on I will go into the office and not come back out. Which she then did as Kerry completely got angry and stormed off. When I asked to speak to the manager, lied by saying she is the manager and she will not try to get breakfast. I was completely shocked by the manner of her behaviour and tone of voice. Another employee who cleans the rooms had been watching and when Kerry stormed off refusing to help us any further, the cleaning lady spoke to us in a more understanding and competent manner than Kerry attempted for the full 50 minutes my family waited at the desk to not be fed breakfast. I finally gave up asi couldn’t risk my parents not eating for longer due to their health issues I asked for a refund on the breakfasts I had paid for. Kerry then went back into the office for a further 20 minutes before coming out to say it’s been refunded. My family had to go to the Coop down the road to eat sandwiches for breakfast as Premier Inn simply couldn’t care less about customer service, customer health risks or even fixing mistakes made by their team members. What an embarrassment for the company that I honestly had no bad experiences with from t

Just returned from an overnight spa break at Moor Hall which my husband & kids purchased for me for my birthday . Super easy to redeem & I upgraded to afternoon tea & the treatments to 40 mins. Super spacious room with a comfortable bed , huge bathroom & lovely powerful rain shower. The bathroom decor ( tiles ) could do with some work to make a bit more modern but it was super clean. I was a little concerned with the location of the bedrooms located (room 77) as it seemed to be really close to the main banqueting suite which was hosting a super large wedding ( congratulations to Heather & George ) , especially when we were there for a relaxing spa break but we heard no noise whatsoever & I was mindful of walking into a group of immaculately dressed wedding guests in their finery & a bride & groom whilst we were wearing our white robes & flip flops . Fortunately we didn’t really ‘get in the way’ of the wedding , plus it was a lovely sunny day so they were all outside . Spa massage was incredible with Grace & Catherine . The 40 minutes flew by ! Thanks ladies . We also arranged an afternoon tea . It was presented beautifully & the service was impeccable served in a gorgeous room . The swimming pool was a great size & had a great steam room & sauna. Carvery dinner was just amazing . Eyes bigger than our belly & we skipped dessert . 10/10 Great choice for breakfast ( buffet ) too Everyone we met was dressed immaculately & super friendly & plenty of staff to make our visit amazing. A fantastic spa stay at a beautiful hotel . Left feeling refreshed , super full of good food & drink . Thank you to everyone who made our stay incredible. 10/10 & highly recommended.

With a stay at New Hall Hotel & Spa in Sutton Coldfield, you'll be in the historical district, within a 15-minute drive of Villa Park and Sutton Coldfield Mall. This upscale hotel is 11 mi (17.7 km) from National Exhibition Centre and 8.5 mi (13.7 km) from Bullring Shopping Centre.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can enjoy other recreational amenities including a health club and an indoor pool. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekdays from 7:00 AM to 9:30 AM for a fee.Featured amenities include a computer station, express check-out, and complimentary newspapers in the lobby. Event facilities at this hotel consist of conference space and 5 meeting rooms.Make yourself at home in one of the 60 individually decorated guestrooms, featuring refrigerators and DVD players. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

Hotel is not in a bad location for trips out… But the hotel needs a lot of improvements! The breakfast buffet you are left waiting for them to replenish food items , you have to keep asking staff where are the cups for tea as none replaced there was queues because of the location of the toaster, be careful if you ask for water to be replaced in room as I was charged but then got a refund after complaining..the executive room was good but I know the standard rooms are not great. The staff were good but there needs better organisation. The pool area dated and no set time they seem to pick and choose open close times. We had quite a few issues not all mentioned here which we told reception about we was not happy and noticed other customers complaining.. we would not stay again and certainly not 4 star 3 at most .. can’t comment on spa treatments as did not use but looking at the spa I’m sure there are better ones around. Golf course 9 hole in good condition but outside hotel area need tidying up bit scruffy.

I stayed here for one night during a work trip. On arrival, the car park says 'pay and display', but for the first day you can get a refund in the hotel with a purchase. However, when I went to check in, I questioned this and the receptionist said that you did not have to pay if you were staying there, it was just for people visiting the restaurant. There is no where that states this on the signage so I'm sure that many customers using the hotel end up paying for parking without needing to! The receptionist was really lovely on arrival, but stated that the card reader to get upstairs to access the rooms was temperamental so we may need her help getting through. She was very friendly and willing to help us. When I arrived in my room I was pleasantly surprised as it was nicely laid out, with a decent size bathroom including a bath. Plenty of tea and coffee provided with two packets of biscuits and lots of lovely shower/bath soaps to use. However, as I went into the bathroom there was a large step that I obviously did not expect! So I tripped over that, and then saw the sign saying 'mind the step!'. The sign for this was on the bathroom door, which was open, so was not in my eye line until after I'd already fallen down it! After a long day I wanted to shower and make use of the lovely soap provided. I saw the temperature was on the lowest setting (less than 20c) which I thought was odd, I usually have it on at least 38c, so the thought of 20c would be very chilly to most! However, I soon realised that despite how much you turned the temperature down, it made no difference and the water was so scalding that I could not physically stand under it. To overcome this, I ran a bath with the scalding water and left it for over half an hour to cool down! There were several marks in the bath but I had no other option at this point. Whilst I waited, I thought I'd make a cup of tea. I noticed that the kettle was still half full from the previous customers, so I poured it down the sink and noticed several pieces of black limescale come out with the old water! No matter how much I tried to rinse it out with water, it would not come off so I was not even able to have a hot drink as I did not feel comfortable drinking water from that kettle. After my (very late) bath I headed to bed but the room was incredibly cold. The window was wide open when I arrived in my room, which wasn't an issue in itself but after I closed it there was still a cold draft coming through it. I ended up sleeping in my t-shirt and jumper with the duvet wrapped around me as much as possible! So I can't say it was a great sleep either. I went down to check out and perhaps ask about breakfast. There was a different receptionist that morning who was less friendly than the one from the previous day, she gave the impression she was too busy to answer my questions, and didn't even ask how my stay was. I found out the breakfast was £12 which I thought was steep anyway, and by the point I did not

This is a hotel I definitely recommend. I went in the cold season, but the room temperature is always just right and comfortable. The hotel is kind.

It wasn’t a bad hotel. The staff were really friendly and went out of their way to help. We had a triple room, which was a bit dated, the room doors had been changed to key card entry except ours which needed a key - I’m not sure the reason for this. The room was clean. The things that let it down was the wall lights by the beds were loose on the wall and I think the bulb had gone in mine. The room was very cold - for the size of the room there was one small electric heater in the corner which was partially obscured by the dressing table. The door on the shower cubicle didn’t shut properly (I tried to get it back on its runners to no avail. There was some mold around the edge of the shower as well. On certain nights they have live music, which their website told you about and the likelihood of noise. As our room was right next to the restaurant we could hear this, but it didn’t go on till late. I would probably stay here again but would want a room on the upper floor and away from the restaurant.