2 Chome-1200-3 Takashima, Suwa City, Nagano Prefecture, 392-0022, JapanSee Hotel Details
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1 night
Guest Reviews
9.0/10
Great
80 Reviews
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.9
Amenities8.7
Service9.3
Cleanliness9.0
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All reviews(80)
Positive reviews(79)
Reviews with photos/video(28)
Awesome stay(34)
Relaxing hot springs(33)
Great service(23)
Awesome rooms(11)
Great location(9)
Secluded lake view(8)
Offers pick-up/drop-offs(7)
Delicious breakfast(7)
Negative reviews(1)
Guest User
Main Building Standard, Single With Bath, Mountain View
Stay Date Feb 2026
Solo traveler
4 Reviews
9.5/10
Amazing
Posted on Mar 8, 2026
Very nice private bath. And was very close to the water. They also offered a free shuttle service multiple times throughout the morning.
Lias De1983
Twin Room with Lake View in Palace Building
Stay Date Dec 2025
Solo traveler
4 Reviews
8.5/10
Very good
Posted on Feb 15, 2026
It's an older hotel, but the service attitude is excellent – very warm, enthusiastic, and attentive. Overall, it's pretty good.
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Hung KingC
Main Building High Floor Japanese-Style With Bath, Lake View
Stay Date Dec 2024
Family
4 Reviews
10/10
Outstanding
Posted on Jan 6, 2025
Lovely hotel and onsen experience. Dinner and breakfast are Japanese gourmet. Enjoyed overall. Definitely want to come back.
Guest User
Palace Building Single Room Non-Smoking
Stay Date Jul 2024
Solo traveler
11 Reviews
8.0/10
Very good
Posted on Aug 28, 2024
Nice hotel and they provide a lot of services.
Guest User
Standard Twin Room With Mountain View And Bath-Main Building
Stay Date Nov 2024
Couple
14 Reviews
10/10
Outstanding
Posted on Feb 1, 2025
Nice
Nice
SunyiAlvin
Main Building High Floor Japanese-Style With Bath, Lake View
Stay Date Jan 2026
Family
13 Reviews
10/10
Outstanding
Posted on Mar 5, 2026
I booked the hotel last minute, the night before.
The hotel has a shuttle bus to Kami-Suwa. Two things to note: First, you need to book in advance. I filled out a reservation form on their website the night before, and confirmed it was available by phone the next day. You can also book directly by phone. Second, I didn't notice when booking that the shuttle doesn't pick you up from the taxi stand or parking lot in front of Kami-Suwa. You have to cross a pedestrian bridge to reach the stop (on the west side).
Lake Suwa is in front of the hotel, and you can see Mount Fuji to the south. The onsen (hot spring) is nice, with several baths, including an open-air one.
The hotel has its own Chinese restaurant. We came back late from Tateishi Park and ordered Mapo Tofu noodles and Hot and Sour Soup noodles. Yes, noodles! To be honest, these are dishes I'm quite picky about. The Mapo Tofu used minced beef and Chinese seasonings, and the Hot and Sour Soup used bamboo shoots and seafood broth. If it weren't for the fact that it was too sweet according to Japanese tastes and served with noodles, I would have given it full marks. Anyway, we finished it all.
The hotel room is Japanese-style, and they made up the beds for us at dinner. We went to soak in the hot springs, one indoor and one outdoor, both were very nice.
The hotel was a pleasant surprise, a completely unexpected find.
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6/7
Beibaoguke
Single Room-Non-Smoking-Main Building
Stay Date Oct 2025
Solo traveler
18 Reviews
8.0/10
Very good
Posted on Nov 13, 2025
This is the hot spring hotel I stayed at most this year. It's located right on the shore of Lake Suwa, a bit of a walk from the station, but you can find some beautiful scenery within walking distance. The hotel was very clean and the service was excellent. It's a very cost-effective hot spring hotel. The only drawback is that there's only one Chinese restaurant on-site; otherwise, you'd have to walk a bit to find other restaurants.
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Anonymous User
Main Building High Floor Japanese-Style With Bath, Lake View
Stay Date Dec 2025
Family
1 Reviews
6.5/10
Posted on Jan 3, 2026
The breakfast buffet and hot springs were great.
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2100160520
Main Building High Floor Japanese-Style With Bath, Lake View
Stay Date Aug 2025
Couple
2 Reviews
9.5/10
Amazing
Posted on Sep 21, 2025
This time, we booked a Japanese tatami room.
It was my first time experiencing this sleeping style, and it was quite interesting.
The room window faced Lake Suho, so the view was quite nice.
The hot springs ♨️ required a 15 RMB hot spring tax.
The breakfast was a bit basic, and we were not allowed in after 9:00 AM. 😂
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Guest User
Annex Triple With Bath, Lake View
Stay Date Aug 2025
Family
1 Reviews
6.5/10
Posted on Sep 17, 2025
We were able to enjoy the view of Lake Suwa from the rooftop terrace, and soothing music was playing, making for a very relaxing time.
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Guest User
Palace Building Single Room Non-Smoking
Stay Date Jul 2025
Solo traveler
4 Reviews
10/10
Outstanding
Posted on Aug 20, 2025
The room wasn't big, but it had everything you needed. The receptionist was a Southeast Asian lady who spoke English, and her service was excellent. It's a 40-minute walk to Lishi Park.
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Guest User
Single Room In Palace Building
Stay Date Jan 2026
Other
1 Reviews
9.5/10
Amazing
Posted on Feb 10, 2026
It was a room-only stay, but I was able to stay at a low price even though I booked on the day.
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Kenji Sagayama
Single Room In Palace Building
Stay Date Dec 2025
Solo traveler
1 Reviews
9.0/10
Great
Posted on Jan 5, 2026
Breakfast on the second floor with a panoramic view of Lake Suwa was great. The open-air bath was also satisfying.
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Guest User
Annex Economy, Single With Bath, Lake View
Stay Date Nov 2025
Business traveler
34 Reviews
10/10
Outstanding
Posted on Feb 7, 2026
It's a comfortable stay that keeps you coming back. It's one of my favorite hotels, with the staff, hot springs, and breakfast.
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Huangyanlingwinsy
Old Wing Lake View Standard Single Room
Stay Date Mar 2025
Solo traveler
155 Reviews
10/10
Outstanding
Posted on Apr 16, 2025
The hotel has an outdoor hot spring, breakfast included, and free pick-up from the JR station for only over 400 per night! Very cost-effective, and the room also has a lake view! Absolutely! I really recommend it!