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Holiday Inn Express Suzhou Luzhi Guest Reviews
4.8/5
Excellent
713 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(713)
Positive reviews(706)
Reviews with photos/video(194)
Delicious breakfast(161)
Friendly front desk staff(113)
Classy environment(109)
Convenient parking(57)
Tasty restaurant(18)
Perfect for business trips(13)
Tasty coffee(10)
Has rooms for families(9)
Negative reviews(7)
Iko tuga
2 Twin Standard
Checked in Mar 2023
Travel with friends
28 Reviews
5.0/5
Outstanding
Posted on Mar 21, 2023
Awesome the service from front desk the guy and the ladies were all so kind. The room was fantastic just Amazing. Will come back
Response from Property: Dear Guest: Hello, thank you for your review! The hotel advocates "attentive service", and we are carefully discovering opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! We look forward to welcoming you again.
Guest User
Family-friendly Family Room
Checked in Jan 2023
Family
1 Reviews
5.0/5
Outstanding
Posted on Jan 29, 2023
This newly built hotel is just a kilometre away from the beautiful ancient town of Luzhi in the suburbs of Suzhou. The front desk staff are very efficient and they spoke English . The room we had was enormously large compared to Holiday Inn hotels in Europe . The price also includes breakfast and the hotel allowed my 14 year old son to have one as well. All in all, very good choice if you want to visit Luzhi . Remember , you will have to take a taxi to Suzhou centre as the hotel is quite far and I don’t think there’s a direct bus .
Response from Property: Dear Guest,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Vladislav91
1 King Standard
Checked in Apr 2023
Family
2 Reviews
5.0/5
Outstanding
Posted on May 1, 2023
Great Hotel, we really enjoyed our stay! All recommendations.
Response from Property: Dear guests, thank you for staying at Holiday Inn Express Suzhou Luzhi. With the most gentle heart to greet your arrival, the best service to provide you, only hope that here, for you to unload the journey of hard work. We are very moved that you remember the wonderful time here, and it is our bountiful responsibility to let guests enjoy a wonderful stay experience. We feel very honored to get your approval, and we are also more motivated to continue to move forward, hoping to have more opportunities to serve you!
Guest User
1 King Standard
Checked in Jan 2023
Solo travelers
1 Reviews
5.0/5
Outstanding
Posted on Feb 4, 2023
The hotel looks new and is clean, everything works and the staff is great
Response from Property: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Guest User
1 King Standard
Checked in Oct 2023
Solo travelers
1 Reviews
5.0/5
Outstanding
Posted on Oct 20, 2023
goodgood
Aidekenengmeimei
1 King Standard
Checked in Aug 2024
Business travelers
2 Reviews
5.0/5
Outstanding
Posted on Aug 25, 2024
It was a good stay. It was more comfortable than other hotels. Check-in was also very fast. Lisa and Jason at the front desk of the hotel were very good and provided free welcome fruits and drinks🥤. The breakfast🍳 was pretty good. I will bring my parents here next time. . I like it 😍
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Response from Property: Dear guest: Hello, thank you for choosing to stay at Holiday Inn Express Suzhou Luzhi during this trip, sharing your stay experience with us, and praising the front desk staff. Xiaozhi adheres to the concept of humanized service and puts "serving guests attentively" throughout the entire service process, allowing you to feel the comfort, comfort and ease of home during your long journey. Looking forward to meeting you next time.
Anyejin
1 King Standard
Checked in Jul 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Jul 30, 2024
The hotel is high-end and classy. The front desk has a beautiful and generous smile and considerate service. The room is clean and the breakfast is also very good. The waiter Anna/Jason is warm and friendly and provides a lot of useful suggestions and help. All in all, this is a great hotel. , highly recommended to everyone!
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for choosing to stay at Holiday Inn Express Suzhou Luzhi during this trip and sharing your stay experience with us. At Holiday Inn Express Suzhou Luzhi, we take "feeling at home, smiling from the heart" as our service concept. Every employee is committed to providing every guest with a pleasant stay. No matter where we are, we are committed to providing genuine hospitality with a warm, welcoming and upbeat experience, providing proactive and personal service that will put a smile on your face. We sincerely invite you to come again and all the hotel staff will continue to serve you wholeheartedly.
Guest User
2 Twin Standard
Checked in Jul 2024
Solo travelers
1 Reviews
5.0/5
Outstanding
Posted on Jul 3, 2024
We are very satisfied with our stay in this hotel, especially their breakfast🥣delicious. Every dish is carefully prepared and tastes great. In addition, the hotel's service is very good, especially Lisa and jsaon's service attitude. This hotel experience is quite good, which left a deep impression on us.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for choosing to stay at Holiday Inn Express Suzhou Luzhi for this trip. We are committed to a clean, friendly and pleasant stay experience, making every stay worthwhile. We provide sincere and warm hospitality and provide proactive and personalized service to make every guest smile. We are honored to know that you were comfortable and satisfied with your stay here. We sincerely look forward to your visit again. All hotel staff will continue to serve you wholeheartedly.
Guest User
2 Twin Standard
Checked in Jun 2024
Travel with friends
6 Reviews
5.0/5
Outstanding
Posted on Jun 17, 2024
The room is clean and tidy, and the wet and dry bathroom is equipped with a smart toilet. The parking lot is large and there is an underground garage. Parking is very convenient and suitable for self-driving. The breakfast buffet is also good, with many varieties, and you can also enjoy a hot bowl of braised pork noodles, which is rare in other hotels.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for choosing to stay at Holiday Inn Express Suzhou Luzhi. We are glad that you can share your stay experience with us. We are honored to know that you had a pleasant time here. We We look forward to meeting you again soon and all the hotel staff will continue to serve you wholeheartedly.
Anonymous User
1 King Standard
Checked in Jan 2024
Travel with friends
9 Reviews
2.0/5
Posted on Jan 12, 2024
Because I arrived late...the room I arranged was very, very small...I felt depressing when I entered it.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your support of the hotel. We are still a little disappointed that we did not get your full 5-point praise. Maybe it is because the hotel has not done enough. We hope you will come next time. If you can point out our shortcomings to us, we will strive to do better. We will serve attentively so that every customer who comes to the store can feel the warmth of home. We hope that our service can bring you more surprises. and moved, looking forward to your next visit!
Anonymous User
2 Twin Standard
Checked in Jun 2023
Couples
9 Reviews
1.0/5
Posted on Jun 27, 2023
The experience is extremely poor and the room smells like newly renovated. I booked two rooms, and it was said that they were two bookings placed by Ctrip, but they were not arranged together. It's not their problem. It's a Ctrip problem. What's the weirdest thing is that we came to see you early in the morning. I would like to ask, whether there is a guest in the room or not, does the waiter have to knock on the door when opening the door? I asked someone, but he didn't say anything and kept opening the door. I said it 4 times, and then they said there was someone outside, and then they left.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for taking the time to review our hotel! In response to the questions you raised, our hotel has held a special meeting for discussion and training! We are deeply sorry for the trouble caused to you! We will definitely strengthen training and inspections in all aspects. We hope that you can continue to choose our hotel next time you come to Suzhou and give us one more opportunity to showcase our services! Finally, I wish you a happy life!
Guest User
Specialty Room
Checked in Mar 2023
Travel with friends
11 Reviews
5.0/5
Outstanding
Posted on Mar 10, 2023
The hotel has upgraded the suite, the facilities are very new, the smart toilet, the bathroom is separated from the wet and dry, the basin and the countertop are long, which I like, can give me enough space to put skin care products and cosmetics, the hotel restaurant Chaozhou cuisine tastes good, it is chopped pepper The fish head is a bit bland. The first day of check-in happened to be Goddess Festival. The hotel set off fireworks at night and watched a free fireworks feast.
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6/8
Huangzuzhong.Joy Huang- paike.Parker
2 Twin Standard
Checked in Jul 2023
Business travelers
4 Reviews
2.5/5
Posted on Jul 5, 2023
When I checked in, I made it clear to the front desk twice not to give me a room at the end of the corridor. The front desk didn't say anything and had a numb expression. I thought they had received my message. As a result, when I checked in, I was still in a room at the end of the corridor. I was speechless. If you don’t have other rooms, you can always give feedback, right? When the customer’s request is air? In addition, the breakfast is also average, sorry for the word holiday.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your support of the hotel. We are still a little disappointed that we did not get your full 5-point praise. Maybe it is because the hotel has not done enough. We hope you will come next time. If you can point out our shortcomings to us, we will strive to do better. We will serve attentively so that every customer who comes to the store can feel the warmth of home. We hope that our service can bring you more surprises. and moved, looking forward to your next visit!
Guest User
2 Twin Standard
Checked in Apr 2023
Family
10 Reviews
2.5/5
Posted on Apr 16, 2023
The sound insulation of the room is very poor. Our room is not close to the road. We can hear the sound of cars, which is very loud. There is the sound of construction outside facing the road starting at 7 o'clock on Sunday morning. Very poor rest
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for taking the time to leave a review. I am sorry that you did not have a very satisfactory accommodation experience. The hotel takes your feedback very seriously and will actively improve it. We look forward to your next visit and you are very welcome to give us more valuable comments and areas for improvement.