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Verified reviews
Location9.5
Amenities9.5
Service9.6
Cleanliness9.6
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All reviews(4346)
Positive reviews(4275)
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Convenient location(658)
Close to scenic area(506)
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Easy to get around(349)
Classy environment(331)
Convenient parking(175)
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Awesome gym(18)
Negative reviews(71)
Guest User
Superior Double Room
Stay Date May 2026
Family
2 Reviews
10/10
Outstanding
Posted on Jun 16, 2026
The hotel was exceptionally clean, and our room was spotless. We had a very pleasant stay. It's super convenient, just a 10-minute walk to the Humble Administrator's Garden Museum. Plus, there are restaurants right downstairs, making dining very easy.
Show OriginalGoogle Translated
Response from Property: 尊敬的賓客:非常感謝您細緻的好評!我們每日都會細緻清掃客房,力求給大家乾淨舒適的入住環境。酒店步行十分鐘就能抵達拙政園、蘇州博物館,出門遊玩十分省心,樓下各類餐飲店齊全,吃飯也不用費心尋找。很高興這次旅程給您帶來愉快體驗,期待您下次再來蘇州選擇我們!
Guest User
Guestroom
Stay Date May 2026
Traveling with friends
1 Reviews
10/10
Outstanding
Posted on Jun 16, 2026
The hotel service was excellent and very thoughtful. The front desk staff were very welcoming. It's very close to Humble Administrator's Garden, making it convenient for getting around.
Show OriginalGoogle Translated
Response from Property: 尊敬的賓客:非常感謝您的暖心評價!我們一直要求前台小夥伴熱情待客,在各類細節上貼心服務每位客人。酒店臨近拙政園,步行出遊十分便利,能讓您住得舒心我們倍感榮幸,期待您下次再來遊玩入住!
Guest User
Business Queen Room
Stay Date Apr 2026
Traveling with friends
2 Reviews
10/10
Outstanding
Posted on May 27, 2026
The room was clean and I was very satisfied with the facilities. It's also very close to the nearby scenic spots.
Show OriginalGoogle Translated
Response from Property: 尊敬的賓客:萬分感謝您給予全五星好評!很高興乾淨整潔的客房、完善的設施以及鄰近景區的地理位置,能為您的蘇州之行帶來舒心體驗。我們始終堅守衞生品質,依託老城區區位優勢方便賓客遊覽。期待您再次光臨!
Guest User
Superior Double Room
Stay Date Mar 2026
Family
2 Reviews
10/10
Outstanding
Posted on May 1, 2026
Cleaner than some 4-5 star hotels, the front desk service was very warm and welcoming. They even proactively lent me a charger when mine broke. The hygiene conditions are also excellent. I'll definitely stay here again if I have the chance.
Show OriginalGoogle Translated
Response from Property: 尊敬的賓客:感謝您的全5星好評!很高興您認可我們的衞生和服務,前台小夥伴收到您的誇獎也超開心~ 為您提供貼心的幫助是我們的本分,也感謝您願意再次選擇我們,期待您的下次光臨!
Guest User
Family Room
Stay Date Mar 2026
Family
1 Reviews
10/10
Outstanding
Posted on Apr 6, 2026
This hotel is very close to Suzhou Museum and Humble Administrator's Garden, just a nine-minute walk away. It's also convenient for breakfast nearby and getting to the train station. Suzhou traffic can be quite bad, so it's a huge plus that this hotel is close to many attractions. The hotel is quiet and very clean.
Show OriginalGoogle Translated
Response from Property: 尊敬的賓客:非常感謝您的五星好評和精美配圖!看到您對我們地理位置的認可,我們倍感自豪。正如您所説,蘇州旅遊旺季交通確實容易擁堵,而我們酒店最大的優勢就是讓您“多睡一會兒,少走冤枉路”,步行幾分鐘就能到達蘇博和拙政園,確實是遊覽古城的最佳落腳點。很高興您在這裏享受到了安靜舒適的睡眠,期待您下次再來蘇州“慢遊”,我們依然在這裏等您!
Guest User
Superior Double Room
Stay Date Mar 2026
Traveling with friends
2 Reviews
10/10
Outstanding
Posted on Apr 6, 2026
Very close to Humble Administrator's Garden, about a ten-minute walk, and Pingjiang Road is right next door. The location is excellent and the service is warm and friendly.
Show OriginalGoogle Translated
Response from Property: 尊敬的賓客:非常感謝您的滿分推薦。很高興酒店優越的地理位置為您的蘇州之行節省了寶貴的時間。同時,也非常感謝您對我們服務熱情的認可,您的表揚是對我們團隊最大的鼓勵,我們會繼續保持這份熱情,讓每一位客人都能感受到家的温暖。期待與您的再次相遇,祝您生活愉快!
Guest User
Queen Room
Stay Date Feb 2026
Solo traveler
10 Reviews
10/10
Outstanding
Posted on Mar 25, 2026
The hotel staff were incredibly welcoming and even upgraded my room, which was a lovely surprise. The location is fantastic – there's a bus stop just a minute's walk away, making it super convenient to get anywhere. Plus, it's only a 10-minute walk to the Suzhou Museum and Humble Administrator's Garden. They also allowed me to check in early, which was a huge help and gave me some time to rest. Much appreciated! Oh, and there's a cute stray cat wandering around too.
Show OriginalGoogle Translated
Response from Property: 尊敬的宾客:看到您对我们的服务和位置都如此满意,我们酒店整个团队都感到非常开心!特别感谢您对前台服务的认可,为您升级房型是我们的一点心意,希望能给您带来更舒适的体验。关于您提到的提前办理入住,我们很乐意为您协调,只希望能为您节省宝贵的休息时间。听说您也喜欢我们酒店的小流浪猫,它是我们这里的小“团宠”,看来它也很有眼光,喜欢您这样的客人!苏州还有很多值得探索的地方,期待您下次再来,我们一定还会在这里,为您提供同样温暖的服务!
Guest User
Superior Double Room
Stay Date Mar 2026
Traveling with friends
1 Reviews
10/10
Outstanding
Posted on Apr 6, 2026
Great location, very convenient for attractions. The environment is also very good.
Show OriginalGoogle Translated
Response from Property: 尊敬的賓客:感謝您的五星好評!看到您拍的美圖,彷彿又聞到了姑蘇城的煙火氣。正如您所説,我們酒店就是您遊覽拙政園和平江路的“大本營”,步行十分鐘就能從繁華景區回到安靜的房間,這正是我們最大的優勢。非常高興我們的服務能讓您感到熱情周到,我們會繼續努力,期待您下次再來蘇州,繼續為您做嚮導!
Guest User
Superior Double Room
Stay Date Feb 2026
Family
5 Reviews
10/10
Outstanding
Posted on Mar 8, 2026
It's quite close to the Humble Administrator's Garden, about a 10-minute walk, and Pingjiang Road is nearby too. They have a free laundry room, and the service is excellent.
Show OriginalGoogle Translated
Response from Property: 尊敬的賓客:感謝您的滿分好評與細緻分享!很高興您對設施、衞生、配套服務及地理位置都感到滿意,這是對如家一貫品質的高度肯定。我們會繼續堅守標準,用心做好每一項服務,期待您的再次光臨!
Guest User
Guestroom
Stay Date Feb 2026
Family
9 Reviews
10/10
Outstanding
Posted on Mar 7, 2026
There's a laundry room, the service is warm and friendly, and it's very close to the attractions. Highly recommend!
Show OriginalGoogle Translated
Response from Property: 尊敬的賓客:感謝您的滿分好評!很高興酒店步行可達拙政園的便利位置,以及前台熱情的服務,為您的出行帶來了便利。我們會繼續保持優質服務,期待再次為您服務!
Guest User
Guestroom
Stay Date Jan 2026
Family
1 Reviews
10/10
Outstanding
Posted on Feb 11, 2026
Clean and tidy with great service. It's right next to the scenic area, making it very convenient for getting around.
Show OriginalGoogle Translated
Response from Property: 這次旅程給您帶來的幸福感,這是我們服務者一直追尊敬的賓客:感謝您入住酒店並分享,很高興酒店的每一個環節都得到您的認可,通過您細緻入微的描述,可以感受到求的,這也將成為我們繼續努力,不斷進取的動力,期待下次為您服務!
Guest User
Business Queen Room
Stay Date Jan 2026
Traveling with friends
4 Reviews
10/10
Outstanding
Posted on Feb 11, 2026
The hotel has a great environment and the service is very warm and wonderful. The room is clean with no strange smells, and the location is also good. Truly excellent!
Show OriginalGoogle Translated
Response from Property: Thank you so much for your patronage and love for Xiaoru. We will never stop moving forward. For your trust, we will persevere even more. Xiaoru will always stand tall in this city, waiting for your visit!
Guest User
Superior Double Room
Stay Date Jan 2026
Family
1 Reviews
10/10
Outstanding
Posted on Feb 11, 2026
Hotel service was excellent, very helpful staff. Great location and the facilities were easy to use. Thumbs up!
Show OriginalGoogle Translated
Response from Property: We were overjoyed to see your review! Your praise is our greatest motivation. Xiaoru wishes you and your family a happy and pleasant journey, and hopes to meet you again next time. We will definitely do our best to provide you with even better service! Love, Xiaoru!
Guest User
Guestroom
Stay Date Jan 2026
Family
7 Reviews
10/10
Outstanding
Posted on Feb 11, 2026
The hotel service was excellent and very thoughtful. They offer a free laundry room and parking, which is very convenient.
Show OriginalGoogle Translated
Response from Property: Thank you so much for choosing Xiaoru. We always believe that a good reputation comes from genuine customer satisfaction and recommendations. Xiaoru is honored to provide you with excellent service and cleanliness, and we look forward to seeing you again!
Guest User
Guestroom
Stay Date Jan 2026
Family
1 Reviews
10/10
Outstanding
Posted on Feb 9, 2026
The room was clean and conveniently located near Humble Administrator's Garden and Pingjiang Road. It's also close to the subway station, making it easy to get around.
Show OriginalGoogle Translated
Response from Property: Thank you so much for your positive feedback on Xiaoru. At Xiaoru, from the moment you step into the lobby, a smile, a cup of hot tea, and a greeting all express Xiaoru's warmth and thoughtfulness. Your satisfaction is just the beginning for us; surprises and delights are what we always strive for. We hope that next time we meet, Xiaoru can provide you with an even better stay experience.