Homeinn · neo (Suzhou Dushu Lake University Area Moon Bay Subway Station)

The air conditioner is basically useless. It is very cold in winter. The facilities are relatively simple. The mouthwash cups are all disposable cups. All the shops around are closed during the Spring Festival. In short, be careful in winter and summer.

I originally wanted to give you a good review. I booked your hotel on October 7, but forgot to write you a review. Your hotel room is very clean and nice. I rebooked your hotel on October 12 because my first stay was very good. At 10:30 p.m. on the 12th, a private number called me, saying it was the hotel front desk who asked me what time I would come to check in that evening and whether I would still stay. I said that I had paid the money on the platform and I was on my way to Suzhou and expected to arrive around 12 o'clock. I don't know if your front desk didn't hear it clearly? He asked me again whether I still wanted to stay. I repeated what I said again, and this time your front desk clerk asked me in a very rude attitude, saying, I was just asking if you were still staying and what time you were coming, what's the matter, and you just hung up on me? ? ? I just want to ask how rude I am to you guys? I called your hotel again using the phone number on the Ctrip platform. I knew that Ctrip would record the call, so the tone of the conversation with me suddenly changed, right? So on the night of the 12th, I cancelled your hotel reservation. I've posted a screenshot of my call history here for your hotel. You can check for yourself which employee this was. It's really amazing that he used a private phone to call me and talk to me like that. It's really amazing. 👍

The environment is really good, the facilities are all new, clean, tidy and generous. The toilet is a smart toilet. There is also a laundry room on the fifth floor. The front desk speaks softly and softly. The breakfast in the morning is also very rich. It really feels like home. I like it very much. The only drawback may be that it is a bit remote, but it is very close to the subway station and it is very convenient to travel and transfer.

The room was clean and tidy, very close to the subway station, and provided children with supplies. The service was very enthusiastic.

The front desk service is very good. When checking in, the front desk lady also enthusiastically told me that if there is any problem with the room, I can contact the front desk in time. The breakfast is a buffet breakfast with many varieties. The noodles recommended by the front desk are delicious. There are many places to eat in the square. There is a bus stop outside the hotel and it is also close to the subway, which is very convenient for travel. The room is cleaned very cleanly, and the mineral water and tea bags in the room are free. Great!