Two rooms, four nights each, costing over 5,000 yuan. First, the good points: the hotel environment was indeed very nice, with its own exquisite and private garden. The complimentary afternoon tea was also quite good, and the noodles at the breakfast noodle shop were delicious. The toiletries in the room were L'Occitane, and I really liked the verbena scent. The capsule coffee, tea, and welcome fruit were all good. The drawbacks: the tissues and toilet paper were a bit thin. Actually, replacing them with thicker, better quality paper wouldn't increase the cost much, but it would make a big difference. Although they provided two rolls of toilet paper, it wasn't even enough for a woman for a day; it wasn't thick or durable enough.
Now, the biggest problem, in my opinion, was the service. The hotel had few rooms, so we couldn't stay consecutively. One room was changed every two days, and the other was changed daily. There were too few cleaning staff, and the rooms weren't being cleaned properly. One day, the room still wasn't ready by 2:40 PM. They promised to help us retrieve our luggage from the old room, but they didn't, and when asked, they said they couldn't. So, I ask you, would newly arrived guests also be allowed to delay their check-in?
On our last day, we went out in the morning to ask if the new room was available, so we could drop off our things if it was. The receptionist was very rude, saying it wasn't available and she couldn't control when guests checked out. I understand that, I know the change is at 2 PM, but what if it's earlier? Can't I even ask? It's not like I'm being forced! What would have happened if I had just spoken politely? Changing rooms every day increases your workload, but we can't stay without any options. We've already spent five or six thousand; do you think I placed six orders just to get a few more afternoon teas? If we could, we wouldn't want to change rooms six times either.
Original TextTranslation provided by Google
