Platinum Hanjue Hotel (Suzhou Xiangcheng)

The hotel is luxurious and grand. Yan Dan at the front desk has a very good service attitude. The room he helped me choose is very cost-effective. Like 👍👍👍👍👍

The room is fully equipped and makes people feel very comfortable. The bedding is comfortable and the overall value for money is great. Yan Minhui at the front desk has a very good attitude and considers the guests. It is a very satisfying experience.

I checked into Room 1188 in the West Building on the night of August 31st. I checked out at 5:40 on the morning of September 1st. Half an hour later, I called and informed that the room was missing a high-end cup. It was on the bathroom counter. I replied that I had only seen it for washing. There were 2 large transparent cups. I only used one and kept it in place. I didn't notice the other high-end cups on the countertop. The front desk said she was checking with the housekeeping department. Half an hour later, I took the initiative to call the Platinum front desk to ask for verification. The front desk informed me that a high-end cup was missing during the ward check, worth 198 yuan. The night shift staff has also made up for it, and the details will have to wait for the day shift. staff to verify. It wasn't until 8 o'clock in the evening that I called the Platinum front desk again to ask for verification. The front desk replied that there was indeed a cup missing. I had never seen any other high-end cups on the bathroom counter. The transparent cup for washing was placed on the platform under the mirror. I hope you can check in later. Platinum friends should take a photo after checking in and out. The hotel's facilities and environment are very good in Xiangcheng District. The transportation is also convenient. The room price is really not expensive. I highly recommend staying here.

I booked for 2 nights before and extended my stay for another day on the day of check-in, which was three nights. Since the room was full that day and there were many people, I checked in at the self-service machine. The waiter said that I would wait until the front desk was empty before extending my stay. , then I saw it was empty the next morning, so I went to apply. Then a male waiter said that I made the wrong reservation and needed to cancel it. In fact, the date and room type were all correct! ! Then I tossed about for a long time, and then told me that I would come back on the third day to apply for a continuation of the residence. After a long time, it means that I didn’t do it, and it took so long. Is it interesting? This is the first time I have met such a *** person. I really wonder if the hotel is so short of people. All the *** people are using it.

The hotel is very popular, and there is a self-service check-in on the first floor, which is very fast. The hotel has a 24-hour restaurant 🍴, and there are many dishes. There are many things provided in the room, but most of them are charged, but regular products are free. Slippers are plastic slippers, the first pair of disposable slippers is free, and the second pair is charged. The price/performance ratio of the hotel is still very high. It is worthy of being a popular hotel in Suzhou 🏨, the bath water is also very comfortable, and it is very quiet to sleep at night. It is still recommended.