Shangri-La Hotel, Suzhou Yuanqu

Shangri-La Hotel, Suzhou Yuanqu Reviews

Shangri-La Hotel, Suzhou Yuanqu

Xiexin Plaza, No.99 Si'an Street, Suzhou Industrial Park, Suzhou, Jiangsu, ChinaView Hotel Details
Shangri-La Hotel, Suzhou Yuanqu
Shangri-La Hotel, Suzhou YuanquShangri-La Hotel, Suzhou YuanquShangri-La Hotel, Suzhou Yuanqu
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Shangri-La Hotel, Suzhou Yuanqu Guest Reviews

4.7/5
Outstanding
3635 Reviews
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(3635)
Positive reviews(3540)
Reviews with photos/video(797)
Delicious breakfast(254)
Friendly front desk staff(108)
Close to metro(81)
Luxurious(43)
Great swimming pool(37)
Excellent afternoon tea(21)
Negative reviews(91)
WilliamTang88
Deluxe King Room
Checked in Oct 2024
Couples
1 Reviews
4.5/5
Great
Posted on Jan 16, 2025
Location is great. Concierge staff , Gavin has been very helpful in organizing a one day trip for us. His service is excellent.
Response from Property: We are delighted that you have had an enjoyable stay with us and thank you for sharing all the fantastic comments with us. We will certainly share your comments with our colleagues as we are committed to continue with what we do best. Our team here is looking forward to welcome you back to the Shangri-La Hotel Suzhou, Yuanqu on your next trip.
Anonymous User
Deluxe King Room
Checked in Nov 2024
Business travelers
75 Reviews
5.0/5
Outstanding
Posted on Dec 12, 2024
Hotel is good for business. View is good to see at night and day. Can come back
Response from Property: Dear valued guests,We are delighted that you have had an enjoyable stay with us and thank you for sharing all the fantastic comments with us. We will certainly share your comments with our colleagues as we are committed to continue with what we do best. Our team here is looking forward to welcome you back to the Shangri-La Hotel Suzhou, Yuanqu on your next trip.
Guest User
Deluxe King Room
Checked in Dec 2024
Family
1 Reviews
4.5/5
Great
Posted on Jan 6, 2025
Room is clean, good and comfy. The services are tip top especially the waitress at the service lobby.
Response from Property: We are delighted that you have had an enjoyable stay with us and thank you for sharing all the fantastic comments with us. We will certainly share your comments with our colleagues as we are committed to continue with what we do best. Our team here is looking forward to welcome you back to the Shangri-La Hotel Suzhou, Yuanqu on your next trip.
Yew Guan
Deluxe King Room
Checked in Sep 2024
Business travelers
8 Reviews
4.0/5
Very Good
Posted on Oct 16, 2024
such a great location walking distance to malls, room housekeeper is nice and the room is clean.
Response from Property: Dear valued guests, thank you for choosing Shangri-La Yuanqu，Suzhou. Twin Towers. The hotel is located in the heart of the vibrant Suzhou Industrial Park Central Business District, and is an integral part of Xuji Grand Plaza complex. A short stroll from the hotel takes you to Jinji Lake Scenic Area, Suzhou International Expo Center, Suzhou Cultural and Art Center, and the city's subway Line 1, providing easy access to Suzhou's top attractions.
Guest User
Deluxe King Room
Checked in Aug 2024
Business travelers
3 Reviews
5.0/5
Outstanding
Posted on Dec 9, 2024
This is 5 Star Service Hotel, as all facilities, service, cleanliness, etc, I would said it is very good 👍 I very enjoyed while staying here. This is very recommended for u for family / business trip here.
Response from Property: Dear valued guests, thank you for choosing Shangri-La Yuanqu，Suzhou. The hotel is located in the center of the vibrant Suzhou Industrial Park Central Business District. Thank you so much for your positive feedback. It is our pleasure to have served you and we are delighted that you had an enjoyable stay. Your satisfaction is our top priority!
Anonymous User
Premier King Room
Checked in Nov 2024
Travel with friends
28 Reviews
5.0/5
Outstanding
Posted on Dec 7, 2024
A very good stay, hotel well located in the heart of Suzhou SIP.
Response from Property: Dear valued guests, thank you for choosing Shangri-La Yuanqu，Suzhou. Twin Towers. The hotel is located in the heart of the vibrant Suzhou Industrial Park Central Business District, and is an integral part of Xuji Grand Plaza complex. A short stroll from the hotel takes you to Jinji Lake Scenic Area, Suzhou International Expo Center, Suzhou Cultural and Art Center, and the city's subway Line 1, providing easy access to Suzhou's top attractions.
Valeriia
Deluxe Twin Room
Checked in Sep 2023
Family
10 Reviews
4.5/5
Great
Posted on Nov 1, 2023
The hotel is very conveniently located, very close to the Jinji lake and the shopping mall, lots of places to eat nearby. The room was spacious and bright. A nice bathtub, welcome fruits. The pool water was warm and clean, without the specific disinfectant smell. However there was no bathrobe, slippers, toothbrush etc provided for the kid, even though we stayed as a family and the receptionist clearly saw a child when we were checking in. I had to go and ask for them myself.
Response from Property: Dear Guest: We are delighted that you have had an enjoyable stay with us and thank you for sharing all the fantastic comments with us. We will certainly share your comments with our colleagues as we are committed to continue with what we do best. Our team here is looking forward to welcome you back to the Shangri-La Hotel Suzhou, Yuanqu on your next trip.
Guest User
Deluxe King Room
Checked in Jul 2023
Solo travelers
1 Reviews
5.0/5
Outstanding
Posted on Aug 21, 2023
A beautiful hotel with super big rooms that give you the best feel out of money. Hotel is gracious enough to allow late check outs, with high quality amenities, very nice gym and swimming pool. Breakfast is more Chinese style but acceptable and delicious.
Response from Property: Dear Guest,We are delighted that you have had an enjoyable stay with us and thank you for sharing all the fantastic comments with us. We will certainly share your comments with our colleagues as we are committed to continue with what we do best. Our team here is looking forward to welcome you back to the Shangri-La Hotel Suzhou, Yuanqu on your next trip.
Guest User
Deluxe Twin Room
Checked in Dec 2024
Family
2 Reviews
5.0/5
Outstanding
Posted on Jan 20, 2025
设施：ok 卫生：ok 环境：ok 服务：ok
leach
Executive Suite King
Checked in Feb 2024
Solo travelers
1 Reviews
5.0/5
Outstanding
Posted on Mar 2, 2024
I have stayed here many times. It is an excellent hotel in every aspect.
Response from Property: We are delighted that you have had an enjoyable stay with us and thank you for sharing all the fantastic comments with us. We will certainly share your comments with our colleagues as we are committed to continue with what we do best. Our team here is looking forward to welcome you back to the Shangri-La Hotel Suzhou, Yuanqu on your next trip.
Guest User
Deluxe King Room
Checked in Oct 2023
Couples
5 Reviews
4.2/5
Very Good
Posted on Jan 7, 2024
We stayed here for only 1 night, the hotel was really nice, spacious and very comfortable room; big bed, mini fridge, bath. Staff were also very friendly and helpful. Breakfast was fine, slightly limited. The hotel is also about 25 minute car journey from the centre.
Response from Property: Thank you for the feedback on your recent stay experience and we have taken note of all your valuable comments. We have share your comments with our team here and look forward to welcome you back to experience the new changes that we have made in the Horizon Club Lounge offerings.
Guest User
Deluxe King Room
Checked in Sep 2023
Couples
11 Reviews
5.0/5
Outstanding
Posted on Oct 10, 2023
The Shangri-La is an excellently located hotel in Suzhou, a close walk to the Times Square area, which is full of restaurants, sightseeing, the subway and other amenities. The hotel itself is spotlessly clean, with friendly, English speaking staff. The hotel has nice views from the upper floors and overall is really good value for money. Access to the gym and swimming pool are also a solid bonus.
Response from Property: Dear Guest,We are delighted that you have had an enjoyable stay with us and thank you for sharing all the fantastic comments with us. We will certainly share your comments with our colleagues as we are committed to continue with what we do best. Our team here is looking forward to welcome you back to the Shangri-La Hotel Suzhou, Yuanqu on your next trip.
Teng jin tien
Deluxe King Room
Checked in Apr 2024
Couples
1 Reviews
4.5/5
Great
Posted on May 13, 2024
Friendly staff n service.nice hotel
Response from Property: Dear Valued Guest, thank you for choosing Shangri-La Yuanqu, Suzhou during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best Shangri-La service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Shangri-La Yuanqu, Suzhou on your next trip.
Arena.
Deluxe King Room
Checked in Sep 2022
Travel with friends
30 Reviews
5.0/5
Outstanding
Posted on Oct 4, 2022
This hotel was lovely. I didn't feel so good on my trip so I was able to relax and stay at this hotel and enjoy the amenities. The staff was lovely, friendly and helpful. The rooms were clean and comfortable and I will definitely stay again when in Suzhou.
Response from Property: Dear guests, thank you for choosing Shangri-La Yuanqu, Suzhou. We are very happy to bring you a wonderful trip memory. We are committed to making you feel at home with quality service and elegant facilities. We sincerely look forward to your coming again.
Anonymous User
Deluxe King Room
Checked in Mar 2024
Family
12 Reviews
4.0/5
Very Good
Posted on Apr 25, 2024
Nice and clean
Response from Property: Dear Valued Guest, Thank you for sharing your thoughts regarding your recent stay. We feel sorry for any inconvenience that you have encountered. We have shared your comments with our colleagues at once when we received this review and pay attention to the contents you mentioned. Thank you for patronized Shangri-La Yuanqu, Suzhou and we look forward to welcome you back again!