SUZHOU WUJIANG GRAND KINGTOWN HOTEL

The room temperature was too high. Even with the AC on its lowest setting, it was still 26 degrees Celsius. I called an engineer to check it, and he said it was normal, which was just ridiculous.

The DoubleTree by Hilton changed its name, but you can still feel the Hilton touch. The front desk and restaurant service were both excellent, very warm and professional. They even upgraded my room and sent some fruit. The facilities are all good, parking is convenient, and the bedding quality and cleanliness are great. It's a very good value for money for business trips in Wujiang. Just a small suggestion: perhaps because of the previous name change and renovation, I'd recommend airing out the rooms more often recently.

Our stay was amazing! Right after we entered through the revolving door, a bellboy greeted us and helped us with check-in. Mia and Xiao Xiang at the front desk were very helpful, reminding us of many things. The breakfast was plentiful, and there's a free parking lot and a gym. The view is fantastic, I love it, and there's even a sauna.

Returned to Suzhou and booked this hotel again. It's just a few minutes' walk to the canal. A big shout-out and huge thanks to Mai and Loreley at the front desk – they were incredibly helpful! The room size is quite generous. I've stayed here before when it was a Hilton, and I can definitely see an improvement in the service quality since the rebranding. Every staff member I encountered greeted me, and they were all so accommodating and responsive to my requests, which made for a truly excellent experience.

I was very satisfied with the room, absolutely loved it! Big thanks to Mia. It was my first time here, and I was pleasantly surprised. The room was spacious, and I even got a free upgrade. The service was excellent, and everything was very clean. It's a bit far from Tongli Ancient Town, but I'm still very happy with my stay. The breakfast spread was also generous, and they have a parking lot and a gym. Really enjoyed it!

The hotel environment is great, and the room was clean and tidy. A special thanks to BUCK from the front desk staff for making the check-in process efficient and hassle-free. They were so kind and enthusiastic, always ready to help with any issues right away. Their attention to detail was really heartwarming, instantly making my travel fatigue disappear. I'll definitely choose to stay here again next time!

I arrived at the hotel around 3 PM. Ctrip indicated a 3 PM check-in, but I ended up waiting over an hour until past 4 PM to finally get checked in. To make matters worse, the room amenities weren't even fully stocked. I called the front desk, and it took another half hour for them to be delivered. They claimed it was due to staff shortages during the holiday, which just goes to show the hotel isn't capable of handling holiday guests. They shouldn't even be open then! 😡 There are four elevators, but going up or down always takes forever. I looked it up and apparently, this used to be a Hilton that was taken over by Kaiyuan. The facilities haven't been upgraded at all, which is probably why they haven't dared to claim a five-star standard. Yet, the prices haven't gone down, which is completely unreasonable. Breakfast was another issue. I actually had to queue for half an hour, and the food wasn't replenished in a timely manner. It was truly frustrating. The hotel is also quite out of the way, a fair distance from several attractions in Wujiang. Many of the benefits listed on Ctrip weren't offered unless I specifically asked, and even then, it took ages to verify them. Eventually, I didn't even bother trying to redeem them. The front desk staff also don't proactively inform you of anything, like important notices or the Wi-Fi password. The service quality is truly terrible and doesn't match the price, especially for a hotel that positions itself as a five-star luxury establishment! 😤

Facilities: Well-equipped. Cleanliness: Spotless. Service: Excellent service. Minibar: 👍🏻 If I'm on a business trip again, I'd definitely choose this place. The staff are incredibly friendly, and the surrounding area is nice too. Worth a return visit.

To truly grasp the history and present of the Grand Canal, choosing this hotel in the Suzhou section was a great decision. The facilities met our needs, and the entire staff provided excellent service and hospitality. The doormen and front desk staff were particularly attentive and warm, and all other services were equally impressive. I would definitely choose this hotel again on my next visit! Many thanks!