Suyuan Hotel

Reviews of Suyuan Hotel

Suyuan Hotel

No. 130 Dongwu North Road, Wuzhong District, Suzhou, Jiangsu, 215128, ChinaSee Hotel Details
Suyuan Hotel
Suyuan HotelSuyuan HotelSuyuan Hotel
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Guest Reviews

9.4/10
Outstanding
2532 Reviews
Verified reviews
Location9.5
Amenities9.0
Service9.5
Cleanliness9.4
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All reviews(2532)
Positive reviews(2488)
Reviews with photos/video(655)
Classy environment(444)
Garden view(289)
Delicious breakfast(250)
Family activities available(165)
Close to metro(156)
Perfect for kids(81)
Tasty restaurant(57)
Negative reviews(44)
Weishaodexiaohuli
Cozy Room (2 beds)
Stay Date Mar 2026
Traveling with friends
6 Reviews
10/10
Outstanding
Posted on Apr 6, 2026
The hotel has a wonderful Suzhou garden ambiance. The rooms are comfortable and convenient, and the breakfast is good too. I'll definitely choose this place first next time I'm in Suzhou! 😊
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Response from Property: Dear guests, thank you for your support and patronage. We will continue to strive for excellence and dedicate ourselves to creating a more personalized and comfortable stay for our guests at Suzhou Garden, hoping to earn your continued appreciation. We sincerely look forward to your next visit!
FrankZF
Garden-view Deluxe Twin Room
Stay Date Jan 2026
Family
37 Reviews
9.7/10
Amazing
Posted on Feb 27, 2026
A classic old-money style hotel with a beautiful ambiance. The excellent service more than makes up for the older facilities. The location is also great, making it super convenient for getting around! I'll definitely stay here again and recommend it to my friends.
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Response from Property: Dear guest, thank you for meeting you and for your patronage. It's an honor for everyone at Su Yuan. We wish you a sunny smile and a wonderful mood every day! Su Yuan looks forward to seeing you again!
Xiaorener33
Cozy Room (2 beds)
Stay Date Dec 2025
Family
33 Reviews
10/10
Outstanding
Posted on Jan 29, 2026
The room was quiet and the bed was comfortable. There was also a mini-fridge. In the evening, the hotel even brought complimentary yogurt and snacks. The check-in process was very friendly and they completely met my request for a non-smoking and quiet room. This is one of the reasons I always love coming to Suzhou. There are many beautiful, swimming koi inside, and the small waterfall adds a charming touch.
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Response from Property: Dear valued guest, thank you for your praise and compliments to Su Yuan Hotel. Our team will continue to strive to maintain our high standards of service. We hope you will choose us again on your next trip. Su Yuan will be happy to serve you.
Qiaoweiaile
2-bed Room
Stay Date Mar 2026
Family
6 Reviews
8.2/10
Very good
Posted on Apr 6, 2026
The hardware facilities in the room are quite old, and there's no mini-fridge. It's fine now that the weather isn't too hot, but it will be troublesome for storing fresh food and refrigerated medicines in the summer. The hotel's garden and fish pond are a special feature, and they provide fish food, which my child loved! The hotel service is also good, they are very responsive and communication was smooth!
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Response from Property: 親:感謝您的點評,酒店的環境和服務得到您的認可是我們最大的榮幸,是我們今後努力工作的巨大動力,我們將在服務工作中不斷提升、不斷創新,贏得更多貴賓們的肯定,感謝您的支持,期待您的再次光臨,蘇苑將竭誠為您服務!
Anonymous User
Cozy Room (2 beds)
Stay Date Oct 2024
Business traveler
21 Reviews
5.5/10
Posted on Nov 7, 2024
Not a 5 stars hotel. In gym, there was no wipes to clean the equipments...not good with the Covid. Also, no drinking water.
Response from Property: Dear guests, we are very sorry for bringing you a bad experience. The feelings of guests are important basis for testing our service level. Paying attention to the opinions of guests is our unchanging attitude. The hotel will further strengthen the inspection efforts in the later stage to reduce the omissions in the service. We look forward to your next visit. If you have any questions, you can contact the front desk or service center directly, and we will solve your problems as soon as possible. Thank you for your support! You satisfaction is the goal we have always pursued. We sincerely look forward to your next visit!
Guest User
Cozy Room (2 beds)
Stay Date Feb 2024
Family
6 Reviews
9.5/10
Amazing
Posted on Mar 24, 2024
Good traditional hotel with a bit of old money vibe (e.g. in terms of service quality). Convenient location that's within walking distance from metro station and some famous restaurants.
Response from Property: Dear guest, thank you so much for staying at Suyuan Hotel! Our hotel is among the most representative of Suzhou garden style hotels, affording you a sneak peek of the world-renowned beauty of the Suzhou gardens without stepping outside. Besides, our hotel adhere to the concept “Your satisfaction is our priority”and always do our best to serve our guests. We sincerely welcome you to visit our hotel again!
cnjack2007
Guestroom - Double Occupancy (King bed)
Stay Date Apr 2025
Couple
44 Reviews
10/10
Outstanding
Posted on May 19, 2025
The room is clean and hygienic, the service is warm and thoughtful, the price is reasonable, and the surrounding area is convenient for travel. It is very close to the subway station and bus station. It is very convenient to Suzhou Museum, Guanqian Street, and Humble Administrator's Garden. In addition, the morning buffet is very good. It is worth recommending.
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Response from Property: Dear guest: Thank you very much for your thoughtful review. Your words are like sweet mountain spring water that nourishes our hearts. It is the unshirkable responsibility of Suyuan people to make you remember the good times in Suyuan and enjoy a good stay experience. We will continue to work hard and sincerely look forward to your visit again.
Anonymous User
G Elegant 2-bed Room
Stay Date Apr 2025
Couple
9.2/10
Great
Posted on May 13, 2025
The room is quite standard, and the facilities are a bit old. The hotel has a courtyard with a good environment. You can drink tea and feed fish in the courtyard, which is quite pleasant. Accommodation and parking are free, which is very friendly to drivers. The hotel also has good meals, with local dishes, and it is relatively affordable.
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Response from Property: Dear guest, hello! Thank you very much for choosing Suyuan. Our hotel's prime location and landscape-style inner garden allow you to experience the beauty of Suzhou gardens without leaving home, and we have long been highly praised by our guests. Thank you for your recognition and we sincerely look forward to seeing you again!
Shanshuirensheng
Cozy Room (2 beds)
Stay Date Apr 2025
Solo traveler
170 Reviews
9.5/10
Amazing
Posted on May 7, 2025
Although it is an older five-star hotel, the garden charm is still there. The low-rise floors are surrounded by a pool of clear water, which is very pleasing to the eye. The front desk upgraded me to a garden view room, which was very satisfactory. The hotel's Aozao noodles are quite good and the price is relatively affordable. The hotel's buffet breakfast is also very rich, and the restaurant staff are very enthusiastic.
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Response from Property: Dear guest, hello! We are honored to receive your recognition. Your encouragement and support are the driving force behind our efforts to improve our service quality. We at Suyuan will continue to work tirelessly to create more surprises and satisfaction for every guest. We sincerely look forward to your return visit and to recommending our hotel to your friends.
Guest User
Guestroom - Double Occupancy (King bed)
Stay Date Apr 2025
Family
2 Reviews
10/10
Outstanding
Posted on May 4, 2025
This time I brought my children out. Since we came all the way from Changzhou and Wuxi, we changed several hotels. This hotel is excellent in terms of environment, hygiene, service and breakfast. The front desk upgraded our room for free when we checked in, and also gave the children small gifts and fish food. The children especially like to feed the fish. I will definitely choose this place again if I have the chance to come here in the future.
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Response from Property: Dear guests: Hello! I am so happy to receive such kind words, like a spring breeze in my heart! Your good comment, a simple like, and a sincere affirmation will fill our hearts with strength. Thank you for your support and love for Su Yuan. I wish you a happy life and look forward to your next encounter!
Guest User
2-bed Room
Stay Date Apr 2025
Family
9 Reviews
8.0/10
Very good
Posted on May 6, 2025
I took my parents to travel during the May Day holiday. Overall it was good. The hotel has convenient parking. It is very close to the subway entrance. The location is quite convenient to go anywhere. The room is also quite clean. Fish food was given so the children can feed the fish I don't know if it was a late-night snack bar or a KTV across the street at night. A group of people kept making noise until 3 o'clock and I couldn't fall asleep. I booked two other rooms. There were five adults in total, including my parents. The room included four meal coupons. Children under 120cm were not charged for breakfast. I wanted to send one more, but it was not available. I hope it can be more humane.
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Response from Property: Dear guests: Hello! Thank you very much for choosing Suyuan. The hotel's superior geographical location and garden-style inner garden allow you to appreciate Suzhou gardens without leaving home, and have always been recognized by guests. Thank you for your recognition and we sincerely look forward to seeing you again!
Guest User
Guestroom - Double Occupancy (King bed)
Stay Date Apr 2025
Family
12 Reviews
10/10
Outstanding
Posted on May 5, 2025
The hotel environment is very good, the rooms are clean and sanitary, and the staff service is also very good. It is also very convenient to go to various major attractions via subway, which is a good stay experience.
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Response from Property: Dear Guest, Thank you for your 5-star review! Every city has its reasons for being memorable, every season has its unforgettable scenery, and every hotel holds its sweet and warm memories. We hope Su Yuan will be the warmest and most unique one in your memories! Please come back to Su Yuan often. Best wishes!
Guest User
Deluxe Double Room
Stay Date Apr 2025
Couple
3 Reviews
10/10
Outstanding
Posted on May 4, 2025
The hotel upgraded me to a suite. The room and service were very good. The hotel is in a very good location, quiet in the middle of a bustling city, in Wuzhong District, about 5 subway stops away from the tourist attractions.
Show OriginalGoogle Translated
Response from Property: Dear Guest, Thank you for your 5-star review! Every city has its reasons for being memorable, every season has its unforgettable scenery, and every hotel holds its sweet and warm memories. We hope Su Yuan will be the warmest and most unique one in your memories! Please come back to Su Yuan often. Best wishes!
Guest User
Guestroom - Double Occupancy (King bed)
Stay Date Apr 2025
Family
82 Reviews
9.5/10
Amazing
Posted on May 4, 2025
As an old luxury hotel, the guest rooms are indeed not too new. But the room was clean. When checking in, there is fish food for the children, the breakfast is also very rich, and the location is good and close to the subway. Beyond expectations
Show OriginalGoogle Translated
Response from Property: Dear guests: Hello! Thank you very much for staying at Suzhou Suyuan Hotel. Thank you for your recognition of our hotel. We will continue to work hard to improve every detail in the future and welcome every amiable guest like you home. Satisfaction is just the starting point, surprise and touching are our goals, and we will continue to work hard. Looking forward to seeing you again!
Xiaxun
Queen Room
Stay Date Apr 2025
Couple
3 Reviews
10/10
Outstanding
Posted on May 3, 2025
The environment and breakfast are very good, but the air conditioning is a bit poor, which does not affect the comfort of the hotel, and the breakfast is really delicious. The hotel is probably the most satisfying place for us to travel to Suzhou, hahahaha
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Response from Property: Dear Guest, Thank you so much for staying at Suyuan Hotel and for your positive review! Your satisfaction is our greatest reward. Thank you for your support and trust. We will continue to strive for excellence, and we eagerly await your next visit to Suyuan Hotel!