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GuSu Yard CangXi Mansion Guest Reviews
4.7/5
Outstanding
507 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.7
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All reviews(507)
Positive reviews(497)
Reviews with photos/video(173)
Classy environment(86)
Delicious breakfast(53)
Friendly front desk staff(48)
Close to scenic area(28)
Well designed(17)
Offers pick-up/drop-offs(12)
Easy to call taxis(7)
Garden view(4)
Negative reviews(10)
Smeowly
Elegant Twin Room
Checked in Nov 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Nov 27, 2024
Highly recommend this place for your stay in Suzhou. It is 5 mins walk fr Ping Jiang Road. Located in a small alley off Ping Jiang and away from the busy street. Our room was on the ground floor in a small courtyard. Surrounding is very pretty. Room is adequate and most importantly it is clean. The hotel staff, especially Xiao Zhang (小张), are very friendly and helpful. We are always greeted by her ready and beautiful smile.
Response from Property: Dear guest,Thank you so much for your high praise and kind recommendation! We are truly delighted that you had a pleasant stay with us during your time in Suzhou.Our prime location near Ping Jiang Road offers guests a perfect blend of tranquility and accessibility. It's wonderful to know that you liked our tucked-away setting in the small alley, providing a peaceful retreat from the hustle and bustle. We take great pride in maintaining clean and comfortable rooms, and we're glad you found yours satisfactory.Our staff, especially Xiao Zhang, strive to offer the warmest hospitality and assistance to every guest. Your recognition of her efforts means a lot to us. We will surely convey your compliments to her.We look forward to welcoming you back in the future and providing you with another memorable experience.Best regards,[Hotel Name] Management Team
HuiiWern
YaYun King Room
Checked in Oct 2024
Couples
2 Reviews
5.0/5
Outstanding
Posted on Oct 19, 2024
It was a great stay. 管家小张 was very friendly and she’s very helpful. She also gave us a free upgrade on our room. We’re very grateful with her service.
Response from Property: Dear family and friends, thank you very much for your favorable recommendation and your love for the little housekeeper. Cangxi residence is located in a side lane in the historic block of Pingjiang Road. Go out and turn left. You can walk for two minutes to reach the main street of Pingjiang Road, it's a 15-minute walk to Humble Administrator's Garden and Suzhou Museum. The traffic is convenient. Very suitable for families to travel and live, we have 6 shops around Pingjiang Road, next time you can take family and friends to experience our other small courtyard, I wish you a happy life ~
Jian Ying
YaYun King Room
Checked in Oct 2024
Couples
4 Reviews
4.7/5
Amazing
Posted on Oct 29, 2024
Its location is superb. Walking distance to famous street.
Response from Property: Dear family and friends, thank you for your good comments. The hotel is located in Huntang Lane, Pingjiang Road, and is within walking distance of popular attractions in Suzhou: Suzhou Museum, Humble Administrator's Garden, Lion Grove, Couple Garden, etc. The subway is only 600 meters away from the hotel, and you can go to Guanqian Street, Oriental Gate, Eslite Bookstore and other places. Welcome to come again next time~
Guest User
YaYun King Room
Checked in Jun 2024
Couples
1 Reviews
4.5/5
Great
Posted on Jun 24, 2024
Excellent location and exterior. Xiao Zhang was super helpful and friendly. She even took the extra miles to help me resolve some login issue with Meituan app. Will definitely stay here again the next time!
Response from Property: Thank you for choosing Suzhou Court, Kuranishi residence. Our Hotel is located on Pingjiang Road. There are many famous internet spots and delicious food. It is near Humble Administrator's Garden, Lion Grove Garden and Couple's Retreat Garden, it is about 5 minutes' walk from the entrance of Xiangmen Metro Line 1. We will try our best to provide more considerate service for every guest. Look forward to seeing you again.
nicogiac
YaYun King Room
Checked in Nov 2024
Couples
6 Reviews
5.0/5
Outstanding
Posted on Nov 30, 2024
Beatiful room, the girl at the front desk was really nice. Really good traditional breakfast. Perfect location, near to Pingjiang Lu street
Response from Property: Dear guest,Thank you so much for your kind review! We're delighted to hear that you liked the room and found our front desk staff nice. It's great that you enjoyed our traditional breakfast and our prime location near Pingjiang Lu street. We strive to provide an excellent experience for all our guests, and your feedback encourages us to keep up the good work. We hope to welcome you back again in the future!Best regards,[Hotel Name] Management Team
Guest User
Elegant Twin Room
Checked in Nov 2024
Family
1 Reviews
4.7/5
Amazing
Posted on Nov 24, 2024
Brilliant stay for our family of five. The rooms were spacious and the location was perfect. Right in the tourist old town but in a much quieter location. The staff were friendly and very helpful. The breakfast was simple and tasty. Highly recommend!
Response from Property: Dear guest,We are overjoyed to hear that your family of five had a brilliant stay with us! It's wonderful that you found our rooms spacious and our location so ideal – right in the heart of the old town yet peaceful. Our team takes great pride in offering friendly and helpful service, and we're glad you enjoyed our simple and tasty breakfast.Thank you for your high recommendation. We look forward to welcoming you all back in the future for another memorable stay.Best regards,
Guest User
YaYun King Room
Checked in Nov 2024
Family
5 Reviews
5.0/5
Outstanding
Posted on Nov 26, 2024
Very cute and cosy mansion! Clean toilet. Front desk lady 小张 was super friendly and nice. Overall an enjoyable stay.
Response from Property: Dear guest,Thank you so much for your wonderful review! We're overjoyed to hear that you found our mansion cute and cosy, and that the cleanliness of the toilet met your expectations. It's also great to know that our front desk staff, 小张, made such a positive impression with her friendliness and kindness. We strive to provide an enjoyable experience for all our guests, and your feedback encourages us to keep up the good work. We look forward to welcoming you back in the future for another memorable stay.Best regards,[Hotel Name] Management Team
Guest User
YaYun King Room
Checked in Oct 2024
Travel with friends
3 Reviews
5.0/5
Outstanding
Posted on Oct 29, 2024
Good services from all the staff especially the one named 小刘 who helped us to carry luggages and cater to our needs during the short stay. Overall it’s a pleasant and convenient place for staycay. Recommended!
Response from Property: 親愛的家人朋友,非常感謝您的好評推薦和對小管家的喜愛,倉西公館位於平江路歷史街區內的支巷,出門左轉步行兩分鐘即可到達平江路主街道,步行至拙政園、蘇州博物館僅需15分鐘。交通便利。非常適合家庭出行居住,我們在平江路周圍分佈着6家門店,下次可以帶着家人朋友體驗我們其他的小院,祝您生活愉快~
Anonymous User
Elegant Twin Room
Checked in Mar 2024
Travel with friends
17 Reviews
5.0/5
Outstanding
Posted on Apr 11, 2024
The hotel location is great, just a few steps to Ping An road walking street, and walking distance to Suzhou famous garden. Room is very clean and no smoking smell. From the hotel you can also take a taxi to the famous Zhouzhong and Tongli Water town. We love our stay here. Suzhou is very beautiful and give you old vibe of China.
Response from Property: Dear family and friends, thank you very much for your stay and appreciation. We are very pleased to receive your recognition for our service. We have always been committed to providing high-quality accommodation experiences and comfortable room environments, hoping to bring better memories to your trip
Lilzpuppies
YaYun King Room
Checked in Sep 2024
Couples
9 Reviews
5.0/5
Outstanding
Posted on Nov 5, 2024
Located strategically near the main attraction and within walking distance. It is clean and comfortable although the room is slightly small.
Response from Property: Thank you for your kind review! We're delighted to hear that our prime location near the main attraction and within walking distance added convenience to your stay. Cleanliness and comfort are top priorities for us, and we're glad you felt at ease during your time with us. We do understand your comment about the room size, and we'll keep that in mind as we look to improve our guests' experience. We hope to welcome you back in the future!
NellyL
Elegant Family Suite (2 beds)
Checked in Feb 2024
Family
2 Reviews
5.0/5
Outstanding
Posted on Mar 10, 2024
Highly recommended! Love the heritage and oriental style interior and setup.
Location is perfect, 3min walking distance to PingJiang Heritage street (平江路), with alot of eateries and souveniers shop.
10mins walking distance to the newest mall CangJie 仓街.
Family room is perfect for 2adults 2 kids. Amenities is well equipped. Bed is comfortable, room is cosy.
Breakfast provided is the local chinese meal, which are porridge,steamed bun, eggs, sweet potatoes and pickles to mix with porridge. Tasty for me but not for everyone.
小张is helpful and friendly.
We had power issues in our room on last night, but they settle it really quick.
6/7
Response from Property: Dear family and friends, thank you very much for your stay and appreciation. We are very pleased to receive your recognition for our service. We have always been committed to providing high-quality accommodation experiences and comfortable room environments, hoping to bring better memories to your trip
Kok Kwan
YaYun King Room
Checked in Apr 2024
Couples
9 Reviews
5.0/5
Outstanding
Posted on Apr 24, 2024
Highly recommended when visiting Suzhou!
Response from Property: Dear guests, Hello! Thank you for choosing our hotel. Your satisfaction and praise is the greatest affirmation of our work. Suzhou, the city with its unique garden art and a long history and culture to attract tourists from all over the world, I believe your trip to Suzhou must have left many unforgettable memories. Our Hotel is located in Pingjiang Road, there are a lot of internet famous spots and delicacies, nearby Humble Administrator's Garden, Lion Grove Garden, Couple's Retreat Garden and other attractions, from the subway line 1 Xiangmen subway entrance, a walk of about 5 minutes. We will try our best to provide more considerate service for every guest. Look forward to seeing you again.
Paul
YaYun King Room
Checked in Jun 2024
Solo travelers
2 Reviews
5.0/5
Outstanding
Posted on Jun 16, 2024
The staff are very friendly and helpful .
Many thanks especially to Xiao Zhang at the reception. She was so polite and patient with my requests and always ensured I was satisfied.
I will definitely stay here again.
Response from Property: Dear family and friends, thank you very much for your favorable recommendation and your love for the little housekeeper. Cangxi residence is located in a side lane in the historic block of Pingjiang Road. Go out and turn left. You can walk for two minutes to reach the main street of Pingjiang Road, it's a 15-minute walk to Humble Administrator's Garden and Suzhou Museum. The traffic is convenient. Very suitable for families to travel and live, we have 6 shops around Pingjiang Road, next time you can take family and friends to experience our other small courtyard, I wish you a happy life ~
Guest User
Elegant Residence Courtyard Duplex Family Room
Checked in Jun 2024
Family
1 Reviews
4.5/5
Great
Posted on Jun 20, 2024
Kids loved the morning breakfast especially the yogurt!
Service staff were pleasant, polite and helpful.
Location was great! Just a short walk to Pingjiang Road and 仁恒仓街 mall where you get to walk to 相门城墙。
Downside was the shower drain was a little clogged so every shower ends up with a pool of flooded water.
Response from Property: Dear guests, thank you for choosing the Suzhou Courtyard, Kuranishi residence. I'm very sorry for the inconvenience caused by the clogged drainage pipes, we have the first time to inform the engineering maintenance department of the drainage pipe for a comprehensive inspection and dredging. In future routine maintenance, we will also strengthen the regular inspection of all room drainage pipes, increasing the frequency of cleaning and maintenance to ensure that such problems do not occur again. We apologize again for the inconvenience and thank you for your feedback, which gives us an opportunity to continuously improve and improve our service. Finally, thank you for taking the time to comment, your feedback and suggestions are also the driving force for us to move forward and improve, and look forward to your opportunity to come back to experience. I wish you a happy life and good work
Janice 9099
Elegant Residence Courtyard Duplex Family Room
Checked in May 2024
Family
8 Reviews
5.0/5
Outstanding
Posted on May 27, 2024
Cosy and warm stay. Front desk are very welcoming service and wait us for late night check in. Daily breakfast was really great.
Response from Property: Dear family and friends, thank you very much for your stay and appreciation. We are very pleased to receive your recognition for our service. We have always been committed to providing high-quality accommodation experiences and comfortable room environments, hoping to bring better memories to your trip