Reviews of Atour Hotel (Suzhou University Town, Yuexi Subway Station)
Atour Hotel (Suzhou University Town, Yuexi Subway Station)
No.186 Su Street, Wuzhong District, Suzhou, Jiangsu, ChinaSee Hotel Details
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1 night
Guest Reviews
9.7/10
Excellent
2486 Reviews
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.7
Amenities9.7
Service9.7
Cleanliness9.7
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All reviews(2486)
Positive reviews(2465)
Reviews with photos/video(194)
Delicious breakfast(251)
Friendly front desk staff(214)
Quiet & comfortable(171)
Convenient parking(122)
Perfect for business trips(82)
Close to metro(76)
Nice elevator(16)
Tasty coffee(15)
Negative reviews(21)
ALEXANDER
Elegant Double Room
Stay Date Mar 2025
Business traveler
12 Reviews
10/10
Outstanding
Posted on Apr 6, 2025
Very good hotel, silent location, super clean at the room. Atour hotel 5 stars. Girls on the reception help us a lot.
Response from Property: Dear friends, thank you for your comments on the hotel. I feel very honored to receive your recognition! There are thousands of books for you to choose from in Zhuju on the first floor of the hotel. You can return them at any Atour Hotel in the country, commonly known as the "24-hour mobile library". There are also 24-hour self-service laundry (laundry room) and sweating (gym) on the 5th floor. The breakfast restaurant on the 1st floor uses a combination of Chinese and Western food. The open counter is equipped with Suzhou local specialties, so you can taste Suzhou's Su-style noodles without leaving home. We sincerely create hotel quality and strive to bring you a "natural, quiet, warm and simple" healthy lifestyle. I wish you a happy life and look forward to your next stay. Love you!
Guest User
Superior Double Room
Stay Date Apr 2025
Business traveler
11 Reviews
10/10
Outstanding
Posted on May 21, 2025
Good hotel, I can recommend. Has gym and laundry room too.
Response from Property: 親愛的朵友,感謝您對酒店的點評,能夠得到您的認可,朵兒心裏感到無比的榮幸!酒店一樓竹居有着上千本圖書都可供您選閲,朵友您可以在全國任何一家亞朵酒店歸還,俗稱“24H移動圖書館”;5樓還設有24H自助出塵(洗衣房)、汗出(健身房),1樓相招(早餐廳)採用的是中西結合的餐品,明檔配有蘇州本地特色美食,讓您足不出户便可品嚐到蘇州的蘇式麪條等;我們真誠打造酒店品質,竭力帶給您“自然、靜謐、温暖、樸實”的健康生活方式。祝您生活愉快,期待您的下次入住,愛你哦!
Guest User
Superior Double Room
Stay Date Sep 2024
Couple
1 Reviews
10/10
Outstanding
Posted on Oct 27, 2024
My girlfriend and I stayed here for one night. The facilities were fantastic, and the room was perfect—incredibly comfortable, beautifully designed, and equipped with high-quality amenities. The shower was amazing, and the bed was very comfortable. We especially appreciated the complimentary laundry, tea, and coffee.
The staff were exceptionally friendly, warm, patient, and helpful. For such a reasonable price, this hotel truly exceeded our expectations. We look forward to staying here again on our next visit to Suzhou.
Response from Property: Dear Duoyou, hello: Atour has always been committed to creating "neighborhood-style service" so that every guest who comes to the store feels warm. During their stay, every partner will treat you with the sweetest smile and the best hospitality. Kind words are provided to all guests, including linens, towels and other items in the guest rooms, which are strictly replaced once per guest and will never be reused. We will be responsible for all guests and guarantee the rights of all guests. Please rest assured! Thank you for choosing to stay at our hotel and wish you a happy life!
Guest User
Superior Double Room
Stay Date Apr 2025
Business traveler
3 Reviews
10/10
Outstanding
Posted on May 14, 2025
Pretty clean and the service is great!
Response from Property: 尊敬的朵友,您好:亞朵一直致力於打造“鄰里式的服務”,讓每一位到店的客人感受到温暖,住店期間,每一位夥伴都是用最甜美的微笑和最親切的話語為所有客人提供服務,包括客房的布草、巾類等物品都是嚴格執行一客一換,堅決不會重複使用,我們一定會對所有住客負責也保證所有住客的權益,請您放心哦!感謝您選擇入住本酒店,祝您生活愉快!
Zakithi
Superior 2-bed Room
Stay Date Aug 2023
Solo traveler
2 Reviews
8.0/10
Very Good
Posted on Sep 15, 2023
Beautiful hotel, amazing ladies at reception. Everyone was helpful especially because I don’t speak Chinese. I had a great experience. I wish they offered more western meals.
Response from Property: 親愛的客官,朵兒很遺憾沒有得到您的5星點評,對於您入住有不好的體驗,朵兒深感抱歉,/(ㄒoㄒ)/~~,入住期間您有任何問題可房間電話撥"0"聯繫朵兒 24小時為您服務,同時房間也有配備一健吐槽可以跟朵兒分享您的入住體驗,後期朵兒也會努力改進。朵兒希望您出行在外的日子裏健康快樂每一天,期待您的再次光臨。
Pannikar
Family Friendly Room (2 beds)
Stay Date Aug 2023
Family
8 Reviews
10/10
Outstanding
Posted on Sep 12, 2023
Such a peaceful and cute hotel! Its a little far from the CBD but overall was amazing! The accommodation is great, very clean and the services was super! The staff was really nice and helpful. I highly recommend this hotel!
Response from Property: 看到您這樣誇獎朵朵,朵小二開心的不得了,在亞朵總有不期而遇的温暖!看您住的這麼開心想必咱們前台夥伴的服務一定讓您感受到了家的感覺了~~~咱們亞朵的始於酒店但不止於酒店,希望您下一次還能來咱亞朵酒店,朵小二這邊祝您生活愉快~工作順利^^,期待與您再次相遇~
Jack Heah
Guestroom (2 beds)
Stay Date Oct 2024
Business traveler
23 Reviews
10/10
Outstanding
Posted on Dec 12, 2024
Very good
Response from Property: 親愛的朵友,感謝您對酒店的點評,能夠得到您的認可,朵兒心裏感到無比的榮幸!酒店一樓竹居有着上千本圖書都可供您選閲,朵友您可以在全國任何一家亞朵酒店歸還,俗稱“24H移動圖書館”;5樓還設有24H自助出塵(洗衣房)、汗出(健身房),1樓相招(早餐廳)採用的是中西結合的餐品,明檔配有蘇州本地特色美食,讓您足不出户便可品嚐到蘇州的蘇式麪條等;我們真誠打造酒店品質,竭力帶給您“自然、靜謐、温暖、樸實”的健康生活方式。祝您生活愉快,期待您的下次入住,愛你哦!
MOUAZ
Elegant Double Room
Stay Date May 2023
Business traveler
31 Reviews
10/10
Outstanding
Posted on Jun 7, 2023
Very friendly and helpful staff,clean room
Response from Property: In a perfect journey, there is always unexpected warmth and touch. We are happy to provide warm and thoughtful service to every guest. Your satisfaction is our biggest driving force for progress. No matter how much we do, it is worth it. We believe that guests are family members, so that every trip you take will make you feel like you are home. The care, thoughtfulness, care and warmth of your family members are all The most sincere gift from each Duo'er to you, hope to meet you again
Guest User
Superior 2-bed Room
Stay Date Jul 2022
Traveling with friends
3 Reviews
10/10
Outstanding
Posted on Aug 19, 2022
新一weishengfeichanghao
Response from Property: 親愛的朋友您好,看到您給朵兒的滿分好評朵兒感到很開心,最好的旅途就是在亞朵,期待您下次到來能體驗到更多的驚喜,不見不散
Anonymous User
Superior Double Room
Stay Date Apr 2025
Couple
6 Reviews
10/10
Outstanding
Posted on May 4, 2025
There are a lot of disposable items to ensure hygiene and safety. The hotel is close to everywhere, and it is very convenient to go to Wangshan and Pingjiang Road. It is also very quiet at night. I will choose it again next time!
Show OriginalGoogle Translated
Response from Property: Dear friends of Atour, hello: Atour has been committed to creating "neighborhood-style service" to make every guest feel warm. During the stay, every partner provides services to all guests with the sweetest smile and the most cordial words. The linens and towels in the guest rooms are strictly changed for each guest and will never be reused. We will definitely be responsible for all guests and guarantee the rights of all guests. Please rest assured! Thank you for choosing to stay in our hotel and wish you a happy life!
Guest User
Superior Double Room
Stay Date Mar 2025
Solo traveler
1 Reviews
10/10
Outstanding
Posted on Apr 20, 2025
The room was very clean, there were no unknown objects on the bed, there was plenty of drinking water, and there was a refrigerator. The hotel service was very good and in place. The front desk lady was also very beautiful and nice. It was my first time staying here, and I will stay here again in the future. I am addicted to Atour! !
Show OriginalGoogle Translated
Response from Property: Dear friends, thank you for your comments on the hotel. I feel very honored to receive your recognition! There are thousands of books for you to choose from in Zhuju on the first floor of the hotel. You can return them at any Atour Hotel in the country, commonly known as the "24-hour mobile library". There are also 24-hour self-service laundry (laundry room) and sweating (gym) on the 5th floor. The breakfast restaurant on the 1st floor uses a combination of Chinese and Western food. The open counter is equipped with Suzhou local specialties, so you can taste Suzhou's Su-style noodles without leaving home. We sincerely create hotel quality and strive to bring you a "natural, quiet, warm and simple" healthy lifestyle. I wish you a happy life and look forward to your next stay. Love you!
Guest User
Elegant Double Room
Stay Date Mar 2025
Other
2 Reviews
9.0/10
Great
Posted on Apr 6, 2025
I went back to my hometown to worship my ancestors and chose this one after many choices. The location is good, quiet in a busy area, very close to Shihu Lake, and it is refreshing to go for a walk in my spare time; the service attitude is very good, and I communicated with the front desk lady about the little problem in the room and it was corrected immediately and breakfast was delivered. The attitude is really good! The only small flaw is that the aunt who cleans the room is a bit careless. She lost a toothbrush that we brought and needed to use, so we had to use a disposable one the next day; there is an underground parking lot, which is very convenient. I also had the pickled mustard greens and bamboo shoots noodles for breakfast. Overall, it is okay. I will probably choose to stay in this Atour next time I come back. The picture below is the gym and laundry room
Show OriginalGoogle Translated
Response from Property: Dear guest, Duoer regrets not receiving your 5-star review. Duoer is deeply sorry for your bad experience. /(ㄒoㄒ)/~~ If you have any questions during your stay, you can dial "0" in the room to contact Duoer. Duoer will serve you 24 hours a day. At the same time, the room is also equipped with a one-click complaint function to share your stay experience with Duoer. Duoer will also work hard to improve it in the future. Duoer hopes that you will be healthy and happy every day when you are away from home, and looks forward to seeing you again.
Guest User
Guestroom (2 beds)
Stay Date Feb 2025
Family
5 Reviews
10/10
Outstanding
Posted on Mar 9, 2025
Facilities: Good
Hygiene: Pretty good
Environment: Very quiet. Not noisy at night. I got a free upgrade to a big bed when I checked in. I was very satisfied.
Service: Very welcoming. Hanfu can be rented for free. Very satisfied. Worth recommending.
Show OriginalGoogle Translated
6/7
Response from Property: In the depth of time, I met someone with similar vision. How happy it is to receive the praise of the young master. In Atour, there is always unexpected warmth! Your recognition is the driving force of Atour's goal. Atour believes in neighborhood service and treats guests as family. Let every trip of yours feel like home. Thoughtfulness, care, and warmth are the most sincere gifts for Atour. Atour looks forward to meeting you again~
Guest User
Guestroom (2 beds)
Stay Date Feb 2025
Traveling with friends
1 Reviews
10/10
Outstanding
Posted on Mar 2, 2025
This time I came to Suzhou to visit Shihu Scenic Area, so I chose Atour Hotel nearby. The front desk service was very enthusiastic, and the check-out was also very warm. The invoice was issued very quickly and accurately, and the room was also upgraded, which was very warm.
The room was very clean and the shower room was also very large. It was quite a surprise. I will consider this place again when I come to Suzhou next time.
Show OriginalGoogle Translated
Response from Property: Dear friends of Atour, hello: Atour has been committed to creating "neighborhood-style service" to make every guest feel warm. During the stay, every partner provides services to all guests with the sweetest smile and the most cordial words. The linens and towels in the guest rooms are strictly changed for each guest and will never be reused. We will definitely be responsible for all guests and guarantee the rights of all guests. Please rest assured! Thank you for choosing to stay in our hotel and wish you a happy life!
Guest User
Elegant Double Room
Stay Date Jan 2025
Couple
6 Reviews
10/10
Outstanding
Posted on May 6, 2025
【XX Hotel Experience】Excellent location, 5 minutes walk to the business district, subway direct to the scenic spot. The room is clean and warm, the mattress is moderately soft and hard, and the sound insulation is good. The front desk service is thoughtful, and they actively help with luggage and recommend food. Breakfast has local special snacks, which taste great. High cost performance, the price of just over 300 is very cost-effective in the city center, suitable for couples and short trips, I will stay here next time!
Show OriginalGoogle Translated
Response from Property: 於時光深處.遇眼光相似的人,多麼幸福能得到小主的誇獎呀,在亞朵,總有不期而遇的温暖!您的認可是朵兒前進目標的原動力,朵兒信奉鄰里服務把客人當作家人。讓您的每一次旅行都有回家的感覺,體貼,照顧,温暖,是每為朵兒最真誠的禮物,朵兒期待與您的再次相遇哦~