On the second day of the ***** New Year, I decided to go to Suzhou on the spur of the moment and bought a high-speed rail business class ticket for the next morning. To be honest, I wanted to book a hotel at the Park Hyatt. I saw that this hotel had only been open for 2 months, although the price was more expensive than the Park Hyatt. Quite a few, but I like to stay in new hotels. It’s rare that I want to relax since I’m out to play during the Chinese New Year. After all, I’m usually too busy!
I called to ask what time I could check in, and the front desk said 3 o'clock. I thought that when I arrived the next morning, I would go to the hotel to put my luggage before going out for breakfast. When I arrived at the hotel, a concierge would open the door for you and help you carry my luggage to the front desk. When I checked in, it was only after 7 o'clock. I asked the front desk which floor the reserved room was usually on. They tried to book me a king-sized bed room with a lake view on a higher floor because I wanted to see the view. I also informed the front desk if there was a room on the 5th floor. I wanted to rest first. I was a little sleepy after not sleeping all night. Wendy helped me check in and store my luggage, and then went out to have breakfast. At 9:20, Wendy called me and said that the room on the 5th floor had been cleaned and we had breakfast. After breakfast we quickly returned to the hotel.
At this time, Rosemary received us at the front desk, gave us room cards, took us with our luggage, took us to the room, and introduced us to the hotel facilities along the way.
When I got to the room, I saw that it was not facing the ”big pants” Oriental Gate. At this time, Rosemary explained patiently, saying that my room was in the east and faced the National Finance Corporation, and the Oriental Gate was in the hotel. On the west side of the hotel, I asked her to check if there was one facing the East Gate, and if she could change the room for me. She asked us to rest in the room first, and try to change a room for me in the afternoon. If there was no room available, She will change it for me tomorrow. Since we talked about whether there was a large suite with the largest room suitable for a gathering of many people, she also went downstairs to the front desk to get the room card and let us visit the most expensive room with more than 8W. , let us gain knowledge and broaden our horizons.
When we woke up in the afternoon and evening, she contacted us and told us that there was a room specially reserved for us, and came to help us change rooms. She took the trouble to help us carry our luggage and reminded us to double check whether we had left anything behind. The service of this Rosemary beauty is really meticulous! Meet my needs, okay! This time I was finally satisfied with the room. It was impeccable. Downstairs was the infinity pool facing the Oriental Gate. I was so touched!
I also like the design of the room. The shower and toilet are separated. The toilet is also equipped with a wash basin, which is great. The design of double basins and a storage table at the door is very good. The shower head is Hansgrohe. Yes, the water pressure is very strong and thin, but there is water leakage outside the shower room.
I use Fulmar's Mulan Qinxia as a cleanser. It smells great and I like it very much.
The mini bar is charged, but it is not free at this price. However, my husband said that the price of gin and tonic is not expensive. The price may increase during the Chinese New Year, so it is a bit high. A large bed with a view of the lake costs nearly 5,000 per night.
Welcome fruits: We have been specially upgraded to better fruits. It would be great if we had them every day. The quality of the fruits is good, and two kinds of fruits are particularly sweet.
The light switch in the room is also very user-friendly. We were given a cake, but we forgot to bring it to us when we changed rooms.
The breakfast variety is very rich. Many people go to eat breakfast and lunch at 10 o'clock from 7:00 to 11:00. I have a glass of American style, latte and juice every day. Green juice and grapefruit juice are both good. There are noodles, wontons, beef, salmon, and handmade yogurt, which are also delicious
After staying for two days, I still have some suggestions to make.
1: In terms of toiletries, the toothbrush is difficult to use, hard and sheds hair (but the razor🪒my husband said it is good and the blades can be replaced)
2: The mattress does not feel comfortable enough or conformable enough.
3: The better the textile quality of bed sheets and quilt covers would be, the better.
4: There was no turndown service and maybe we were in the room, so we were given four bottles of mineral water.
Overall, this stay was a good experience. I would like to express my special thanks to Rosemary for taking great care of us. She bought us the high-speed train back to Ningbo in the afternoon and allowed us to delay check-out. When checking out, she even asked me to say that I have been there for the past two days. If you have any grievances, you can tell her. Her service made me feel the Four Seasons Hotel's brand philosophy of ”treating others like you are yourself” and ”feeling at home”. Every staff here can greet you with a smile from the bottom of their heart! It didn't make me feel strange. This time I made a reservation at the Chinese restaurant Jin Jing Pavilion but later canceled it. I will definitely try it next time. I hope they can upgrade my room next time! Looking forward to meeting Rosemary next time!
Excellent
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