Mexico City Hotels with Pools

This is my 4th time at the hotel and by far the worst. The room was far lower quality than my last 3 stays. Would probably not stay again based on this. The price for what I got was extremely disappointing when usually it’s fantastic

Great location - connected to the airport - an easy walk. Property is a bit dated but the rooms were clean and service was decent.

Really nice hotel with people that are really friendly. Clean, smells really, and serviced really well. The desk staff were really friendly and helpful. Rocío cleaned and looked after my room really well! Thanks Rocio. The Spa and gym was amazing - especially the staff who were really helpful and kind. The trainer Ariel was really helpful showing me various training routines and ways for thinking about exercise - he is an expert in Judo (black belt!). Alexis was really helpful with the spa facilities. Thanks Ariel and Alexis! The beauty salon run by Azul was really good and especially with the treatments she offers! She convinced me to start looking after the smaller things about my appearance. It is the people that make a place and in this case in Hotel Marquis Reforma. I will definitely go back. Thanks Azul! Thanks Hotel Marquis Reforma! See you soon.

Exceptional experience ! Ultimate Ritz Carlton experience, would highly recommend if you travel to Mexico City! Definitely get one of the best view in Mexico City from your room , it truly exceed my expectation of a Ritz Carlton hotel. Extremely good service and always address you by your name. We encounter some problems within the room in the beginning, however the front office manager solve it very quickly which is excellent. We have stayed in the hotel for 2 nights and will definitely come back if we visit Mexico City again. Became a fan of Ritz Carlton now

Excellent stay

Most of the hotel attendants speak English and pop-up tours must carry personal cleaning supplies including slippers. The laundry service provided by the hotel is very expensive but there is a laundry shop down the street next door lobby has a big screen to watch football, a total of three restaurants one of the steak is very good. It's worth a try

Excellent customer service. Great hotel team and value. Very good, and safe location close to the mall in Santa Fe. Convenient small shopping plaza below the hotel with some restaurants, stores and a Mc Donald plus an upscale super market makes your stay easy and convenient.

We were working in Mexico City and as always stayed at the Hyatt Regency. The staff is very supportive no matter what silly thing we need. This time it was shredding extra paperwork - note there is a shredder in the business center. The food in the main restaurant is tasty. I particularly liked the short rib tacos, but be warned, they are juicy so be prepared to make a mess. The rooms are large, the closets ample, the how water in the shower is relaxing. Overall a great property.

This place gets a no from me. Principally, it's because we were awoken at 7A to smoke filling the room. I went out to the living area and proceeded to have a panic attack because I couldn't breathe. For the record, the hallways were much better. I rushed downstairs and stayed outside until the front desk could send someone up to do something to make it better. Definitely not a relaxing experience. Now, the hotel would say, we left a piece of paper on the check-in counter for you explaining this would happen. Yes, you did, but this is unacceptable all the same. Some folks will have asthma or other breathing issues and this could be potentially very serious for them to deal with. I happened to have a cold. Giving notice on check-in isn't enough notice. In addition, most of the lights were that bright white light I hate because it reminds me of hospitals. Plus, certain window areas were filled with dust. Ick. Just not a good hotel experience. The staff were friendly, the room was clean, the room service prompt, and the breakfast downstairs was fine so two stars.

I stayed at the Westin Santa Fe hotel during my first business trip to Mexico City. Staff was very friendly upon check-in, my Bonvoy status was acknowledged, and I was upgraded to a suite on the 8th floor. The room was spacious, clean, and functional. There was also a welcome snack in my room. Breakfast was good, but the buffet was not as extensive as other international Westins and Marriotts. Choices included typical breakfast fare plus some local fruits and juices. Needless to say, staff was friendly and responsive. The executive lounge had a decent spread, the staff there was extremely friendly, and the outdoor views were spectacular. Now for the hiccups: - the rooftop pool is slightly larger than a bathtub, yes somewhat of an exaggeration but definitely not to scale for this large property. The kicker - it was covered all three nights during my stay, with no sign or explanations - someone claiming to be from the front desk called late one night, asking me to verify my last name [the front desk clerk verified that they did call me the previous night] - a uniformed hotel staff knocked at my door after 11pm the same night as the phone call to tell me my phone was off the hook (it wasn't!). What a weird incident! - there were several restaurant charges on my folio totaling over $600 that I saw as I was checking out. The front desk staff did make the adjustments to remove them, but it was very disconcerting especially considering the two incidents above I will consider staying at this property again primarily because of my room and the friendly staff, hopefully there will not be any hiccups next time around.