Fabulous breakfast. Lots of fresh fruit and yoghurts. Lovely pastries and croissants. The cold options are excellent! Lots of choice for cooked option. Though quality is variable. Large grounds to walk round/sit in the evening. Staff were polite and tried to help as things went wrong. BUT.
Booked and paid in advance through *******But not on the hotel system. Long wait while sorted.Given keys a double, but had booked a twin. Phone in room wired wrong so staff went to wrong room with new keys when I rang as system displayed an incorrect room number. Eventually got new room. Horrible marks on side of mattress base. (Old coffee stains apparently). Stains on ceiling. (Coke stains apparently). Dirty tea spoon. No tea bags. The room, though clean felt grimy as a result...
Finally, there was no safe, which I discovered when trying to put away my laptop. No maintenance on site so told to bring to reception and leave in office safe while out of room. One was installed the next morning,but it felt like one more thing not right.
Pool. Wonderful, but temperature varied between days. Sauna/Steam room/jacuzzi all had same issue. Day 1 great. Day 2. Too cold. Goosebumps in the jacuzzi. Gave up on those.
Fire alarm went off 3 times in one night. Once was 1.30 am. Not for long, but enough to destroy sleep. It feels like the place has gone downhill. Small details. No cookies in tea station. No mood lighting in evening pool session.