YEHS Hotel Sydney Harbour Suites

Apartment hotel suitable for group of 4. Sofa outside toilet is a very interesting layout. Kitchen equipped with kitchenette but ventilation was bad. Sound proofing was horrible, can literally hear other units chatting and/or bickering away. Toilet equipped with jacuzzi was a bonus for a long day out. Shower area is small and flood easily. Washer and dryer also located in toilet. Side note - laundry detergent is payable, so BYO. Coffee machine at lobby was a nice touch but during our stay, only 1 machine was working. Mugs are for lobby usage, could be nice if can provide several paper cups especially for early day trip out and patrons need a cup on the go. Otherwise, very satisfied with the unit! Will return to stay with hotel the next round when i visit sydney again!

YEHS Hotel Sydney Harbour Suites was one of the better hotels we booked in Sydney. We booked about a month in advance, and everything looked well managed. Because we booked early, we got a room with a separate bed and sofa area for a similar price to other small-room hotels — that probably made the stay feel better. The lobby area was nice, and the reception staff were professional. They also offered free coffee and cookies at the lobby, which was a pleasant touch. Check-in time is around 2 pm, so it’s good to plan your arrival accordingly. The staff kindly allowed us early check-in by about an hour. Similar to other YEHS hotels, they mentioned social media promotion, but they did not check before allocating the room. The staff were polite, helpful, and even kept our luggage safely when we arrived early. The location is very good – close to Pyrmont Bridge and the CBD area. It’s an good walk to the Harbour Bridge and Opera House. The way to the CBD has a short uphill walk but is not difficult for most people. Overall, a comfortable stay in a convenient and pleasant area.

I had one of the worst hotel experiences of my life at YEHS Hotel. If there were an option to give a negative rating, I would give it –100000. From the moment we arrived, the hotel was extremely disappointing. Even the reception area was dirty and had a strong unpleasant smell. When we entered our room, the toilet was stinking, the bathroom was not cleaned properly, and basic toiletries were not functioning. The toilet flush took 40 minutes to refill, making it practically unusable. When I reported this to the staff, I was told to “use the public toilets” instead of being offered a solution or another room. No one came to fix the issue until the next day, despite repeated complaints. My experience with Trip.com was equally frustrating. Their escalation manager was rude, dismissive, and more interested in commanding the conversation than helping. The hotel manager, Hannley, was disrespectful and dishonest. She even denied being the manager at first and insisted nothing could be done. When I showed her the toilet issue, she claimed it was “normal” and later reported that everything was working, implying that I was simply being difficult. After such rude behaviour and unacceptable conditions, I requested a cancellation and refund for the remaining nights or at least a coupon to move to another hotel. Both Trip.com and the hotel refused and only offered a different room after wasting my time and ruining my stay. All I kept hearing from Trip.com was “just wait, we can’t do anything,” which is unacceptable for a company that claims to support travellers. This experience completely spoiled our vacation and caused unnecessary stress.