Reviews of Sofitel Sydney Wentworth

Response from Property: Bonjour Danielle,Thank you for taking the time to share your feedback!We are pleased to hear that you enjoyed our location and the service provided by our team. I also appreciate your thoughts on our breakfast organization and will ensure this feedback is shared with our Food & Beverage team for review and improvement.Thank you once again, and we look forward to welcoming you back soon for another great stay!Best regards,Joao CavalcantiAssistant Guest Relations & Club Millésime Luxury ManagerSofitel Sydney Wentworth

Response from Property: Bonjour,Thank you for sharing your feedback. We are sorry to hear that your experience did not fully meet your expectations. Your comments will be taken into consideration as we continue to improve our services and facilities. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Merci!Joao CavalcantiAssistant Guest Relations & Club Millésime Luxury Manager

Response from Property: Bonjour,Thank you for taking the time to share your comments regarding your recent visit.We are pleased to hear that your experience was overall pleasant and that you enjoyed the refurbished room, convenient transport access and the facilities provided in partnership with Virgin Active gyms. For future reference, we are currently in the process of finishing the construction of our own onsite gym facilities, which we hope to be able to open in a near future, providing an even more convenient option to our guests!We hope to have the pleasure of welcoming you back again soon!Best regards,Joao CavalcantiAssistant Guest Relations & Club Millesime Luxury ManagerSofitel Sydney Wentworth

Response from Property: Bonjour Yoshia,Thank you for your kind words! I am delighted to hear that you had a great stay and that our central location, clean and comfortable rooms, and friendly staff made your experience enjoyable.Your feedback is truly appreciated, and we look forward to welcoming you back for another Magnifique stay in Sydney!Best regards,Joao CavalcantiAssistant Guest Relations & Club Millesime Luxury ManagerSofitel Sydney Wentworth

Response from Property: Dear Guest,Thank you for your perfect rating and lovely comment! We’re delighted to hear you enjoyed our friendly service and convenient location. It’s always a pleasure to provide a warm and welcoming experience for our guests. We hope to welcome you back again soon.Warm regards,Joao CavalcantiAssistant Guest Relations & Club Millesime Luxury ManagerSofitel Sydney Wentworth

Response from Property: Bonjour, Thank you for taking the time to share your feedback. I’m sorry to hear that housekeeping did not meet expectations during your stay. This is certainly not reflective of our usual standards, and your comments have been shared with our team for immediate review.We appreciate your feedback and hope to have the opportunity to restore your confidence in a future stay.Sincerely,Joao CavalcantiAssistant Guest Relations & Club Millesime Luxury ManagerSofitel Sydney Wentworth

Response from Property: Bonjour,Thank you for your kind words and constructive feedback. I’m pleased to hear our team provided attentive and thoughtful service during your stay, and that our facilities met your expectations. I’ve noted your comments regarding the bed comfort and sound insulation, and we appreciate your input as we continue to improve our guest experience. We hope to see you again on your next visit to Sydney.Kind regards,Joao CavalcantiAssistant Guest Relations & Club Millesime Luxury ManagerSofitel Sydney Wentworth

Response from Property: Bonjour, Thank you for your perfect score and recommendation! We’re thrilled you enjoyed our prime location and courteous service. While our rooms may be more intimate due to our Heritage-Listed building, we’re glad it didn’t detract from your experience. We hope to welcome you back on your next trip to Sydney.Best regards,Joao CavalcantiAssistant Guest Relations & Club Millesime Luxury ManagerSofitel Sydney Wentworth

Response from Property: Bonjour,Thank you for your kind review! Indeed, Sofitel Sydney Wentworth holds a special place in the city's history as Sydney’s first 5 Star hotel, and we are delighted that you enjoyed both our service and our legacy.We are grateful for your support and look forward to welcoming you again for another wonderful stay!Best regards,Joao CavalcantiAssistant Guest Relations & Club Millesime Luxury ManagerSofitel Sydney Wentworth

Response from Property: Bonjour,Thank you for sharing your feedback!We are pleased to hear that you found our location convenient for exploring Sydney’s iconic attractions. As you mentioned, our central location allows for easy access to landmarks such as the Sydney Opera House and other must-visit spots.We appreciate your comments and hope to welcome you again for another enjoyable stay in the future!Best regards,Joao CavalcantiAssistant Guest Relations & Club Millesime Luxury ManagerSofitel Sydney Wentworth

Response from Property: Bonjour,Thank you very much for taking your time to share your feedback with us.We are so glad to hear that you were satisfied with your stay and enjoyed our central location. It’s wonderful to know that you appreciated the upgrade to the spacious suite and the welcome amenities. We’re also pleased that your room service experience was up to standard!We hope to welcome you back soon and provide another great stay!Best regards,Joao CavalcantiAssistant Guest Relations & Club Millésime Luxury ManagerSofitel Sydney Wentworth

Response from Property: Bonjour,Thank you for your kind comments regarding your recent stay.We are glad to hear that you enjoyed our room design and furnishings, as well as the convenient location just a short walk from Circular Quay.It’s great to know that our team at the front desk provided a warm welcome. We appreciate your recommendation and hope to see you again soon!Best regards,Joao CavalcantiAssistant Guest Relations & Club Millesime Luxury ManagerSofitel Sydney Wentworth