Reviews of W Sydney

The standard pillows were uncomfortable so we took advantage of the ‘pillow menu’ option and had the best sleep on our second night! Thank you W for having this option for guests.  The complimentary options are good and the pool facilities are excellent. Loved it!

I had a deep sleep whole night. Super nice staff at the rooftop bar and nice drinks. Very clean, comfortable bathtub 🛁

I recently stayed at W Hotel Sydney with my family for a staycation, expecting the high standards the W brand is known for. Unfortunately, this experience was extremely disappointing and did not even meet basic 5-star hotel expectations. We reported issues with our room’s cleanliness at 3:00 PM, but despite several follow-ups, it wasn’t until 9:00 PM that someone finally came to address them. Even then, the floor was not vacuumed properly, coffee and amenities were not replenished, the bin was left uncleaned, used glasses were not removed, and the room had a horrible odor. We requested to speak with the duty manager at 3:30 PM, but after waiting over 45 minutes, no one showed up. The housekeeping quality was worse than what you’d expect at a 3-star hotel, let alone a pre This was not the luxury experience we were hoping for, and I wouldn’t recommend this property to anyone seeking 5-star service. Extremely disappointed.

Stayed for 3 nights. Service could be better. The entire time we stayed here, the hallway had crumbs and rubbish, and they never cleaned or picked up the same rubbish for the entire time we were here. The breakfast was ok but not as good as we expected from a 5-star hotel. The food look pretty but the taste not so much. Great location if you don’t mind walking a bit.

Great services from all staffs. Awesome hotel. Nice view with firework !

Prefect view, especially on Saturday for the fireworks. Took 30 mins to waited for check in tho. Somehow there were a lot of people on that day.

Amazing experience. Beautiful view and perfect location. Very good service and easy check out.

The W must stand for Wonderful because this hotel is truly wonderful!

A bustling place filled with people! The experience were excellent! Thank you. 🤩

Poor service. Very disorganised and unprofessional. We paid almost 800AUD for one night but it’s not worth it at all. They assigned a room with disabled toilet without asking. We had to ask to change to the room that we booked but they said they were out of room and made us to wait till the evening for the room.

Lovely hotel, clean and friendly staff. Rooftop heated pool is a lovely feature. Would stay again

The staff were very kind. The pool was fun. The view was amazing

Location is excellent, next to Darling harbour and walking distance to China town. However, I need to wait for an hour to get housekeeping supplies. Housekeeping did not return to clean my room if I was not available to let them clean in at 10 am. In-room setup looks modern but not practical. A huge bar cart sitting in the room. Lighting control is confusing as usual.

Amazing amenities in this W hotel!! Would highly recommend this W hotel branch out of all Australia! Cutely interior design rooms and lovely leisure areas. Staffs were accommodating when needed too.