Novotel Sydney Olympic Park

Reviews of Novotel Sydney Olympic Park

Novotel Sydney Olympic Park

11A Olympic Blvd, Sydney Olympic Park, New South Wales, 2127, AustraliaSee Hotel Details
Novotel Sydney Olympic Park
Novotel Sydney Olympic ParkNovotel Sydney Olympic ParkNovotel Sydney Olympic Park
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Guest Reviews

8.6/10
Very good
44 Reviews
Verified reviews
Location9.1
Amenities7.9
Service8.7
Cleanliness8.9
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All reviews(44)
Positive reviews(39)
Reviews with photos/video(10)
Great location(10)
Negative reviews(5)
Guest User
Superior King Room with Balcony
Stay Date Mar 2026
Family
1 Reviews
8.0/10
Very good
Posted on Apr 12, 2026
The shower was to high for me as I have a disability with my knees and my hips. I can’t lift my legs that high to get up into the shower. I was in room 1637. So I could not have a shower.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback following your recent stay. We are very sorry to hear that the shower height in your room caused difficulty due to your mobility needs, and that this meant you were unable to use it comfortably. This is certainly not the experience we want for our guests.Your comments have been shared with our team for review, and we sincerely appreciate you bringing this to our attention so we can better support accessibility needs in future room allocations.We hope to have the opportunity to welcome you back again for a more comfortable stay.Kind regards,Chelsea BeanAssistant Manager
Guest User
Superior Two Double Room
Stay Date Feb 2026
Family
2 Reviews
8.5/10
Very good
Posted on Mar 9, 2026
Great location close to the stadium but quiet noisy with a loud hum all night
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We’re glad you enjoyed our convenient location near the stadium. We apologise for the noise you experienced during your stay and appreciate you bringing this to our attention, as it helps us identify areas for improvement.We hope to welcome you back for a quieter and even more comfortable stay in the future.Kind regards,Chelsea BeanAssistant Manager
Guest User
Superior King Suite With Balcony
Stay Date Nov 2025
Family
2 Reviews
4.5/10
Posted on Jan 12, 2026
Extremely Disappointing and Unacceptable We were charged twice for our stay at Novotel — once at the time of booking and again at check-in. When we questioned this at reception, the receptionist spoke to the manager, who confirmed that the duplicate charge would be refunded after checkout and sent to the finance team. It has now been over a week, and nothing happened. When we followed up, we were then told it would take 15 days to receive the refund. This is absolutely ridiculous. They had no issue taking our money instantly, but returning money they took in error suddenly takes weeks? This is extremely poor customer service, unprofessional handling of a basic billing issue, and shows a complete lack of urgency or accountability. Guests should not have to chase their own money after a hotel makes a mistake. Very disappointing experience. I will not be staying here again and would not recommend this hotel to anyone who values transparency and decent service.
Response from Property: Dear Guest,Thank you for sharing your feedback regarding your recent experience at Novotel Sydney Olympic Park. I sincerely apologize for the inconvenience you encountered concerning the billing error and the subsequent delay in the refund process. We strive to ensure a seamless experience for all our guests, and it is disheartening to hear that we fell short in this case.Please be assured that your comments regarding customer service and urgency have been noted. I understand how frustrating it can be to deal with financial discrepancies, and I appreciate your patience while our finance team processes refunds. We aim to handle such matters with the utmost efficiency, and I regret that this was not your experience.Thank you once again for your feedback. We value your input as it helps us improve our services. I hope you will reconsider your decision and provide us with another opportunity to serve you better in the future.Kind regards,Chelsea BeanAssistant Manager
Beirilliant
Superior King Room-Accessible
Stay Date Sep 2025
Solo traveler
12 Reviews
8.5/10
Very good
Posted on Dec 30, 2025
Overall a pleasant stay after the concert. Location is top, and within walk distance to the main venues.
Guest User
Superior King Room with Balcony
Stay Date May 2025
Couple
6 Reviews
10/10
Outstanding
Posted on Jun 15, 2025
Fantastic views easy to get to the gig
Guest User
Superior King Room
Stay Date Jun 2025
Business traveler
4 Reviews
10/10
Outstanding
Posted on Jul 21, 2025
Location is good, facilities were clean, and staff were really helpful. I would stay here again; it's just such a great spot to be able to get everywhere.
Guest User
Superior Two Double Room
Stay Date Jun 2025
Traveling with friends
2 Reviews
8.0/10
Very good
Posted on Jul 4, 2025
The location was very near the stadiums, which was where we were headed, therefore very convenient. There's mcdonalds and subway downstairs, too. No nearby convenience store, the nearest is an IGA about 10 mins walk. Almost no amenities inside the room - except the towel. But you can ask for slippers, water from the friendly reception. If you use tray service (get something delivered to your room), thats $5. So i suggest you get what you need from the recep and they are more than happy to assist.
Guest User
Superior King Room
Stay Date Dec 2025
Couple
2 Reviews
9.5/10
Amazing
Posted on Mar 5, 2026
Great stay, great service, and friendly staff
Response from Property: Dear Guest,Thank you for taking the time to share your feedback.We are delighted to hear that you enjoyed your stay and that our team provided friendly and attentive service. Your kind comments are greatly appreciated, and we hope to welcome you back again soon.Kind regards,Chelsea BeanAssistant Manager
Sun Bo
Superior Two Double Room
Stay Date May 2025
Family
1 Reviews
7.0/10
Posted on Jun 9, 2025
They do not provide microwave in the room. We also need to ask for toothpaste and toothbrush. However the location is great for games or concert. The breakfast is nice but not many options.
Guest User
Superior King Room
Stay Date Apr 2025
Solo traveler
3 Reviews
9.0/10
Great
Posted on May 26, 2025
Pretty decent overall. Most amenities you have to ask the front desk for which is a slight hassle but nothing dealbreaking. Room had a slight damp/mould smell which was unfortunate but again, not detrimental or a dealbreaker.
Guest User
Superior King Room
Stay Date Nov 2025
Business traveler
11 Reviews
8.0/10
Very good
Posted on Feb 8, 2026
It’was good to me But wife is slow
Response from Property: Dear Guest,Thank you for sharing your feedback. We’re pleased to hear that you enjoyed your stay overall. We also appreciate your comments regarding service speed and will continue to look for ways to improve our guest experience.Kind regards,Chelsea BeanAssistant Manager
harry2305
Superior King Room
Stay Date Mar 2026
Other
49 Reviews
9.7/10
Amazing
Posted on Apr 17, 2026
It's clean and tidy
Response from Property: Dear Guest,We appreciate you taking the time to share your feedback following your recent stay. We are glad to know you found the room clean and well maintained, and that you enjoyed the location and service provided.We value your comments and look forward to welcoming you back in the future.Kind regards,Chelsea BeanAssistant Manager
Guest User
Superior King Room
Stay Date Dec 2023
Couple
1 Reviews
10/10
Outstanding
Posted on Jan 26, 2024
Everything is good
Bianchuixiaozheng
Superior Two Double Room
Stay Date Jan 2026
Family
9 Reviews
8.0/10
Very good
Posted on Feb 21, 2026
Similar to budget hotels in China, a little disappointing. Fortunately, the surrounding environment is nice; it's across from the Olympic Park, and there are plenty of restaurants like McDonald's, so it's quite convenient. There's also a subway station nearby. Perhaps the Ibis would be more cost-effective.
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Response from Property: Dear Bianchuixiaozheng,Thank you for your feedback. We’re glad you found our location convenient and enjoyed the surrounding area. We appreciate your comments and will continue to look for ways to enhance the experience for our guests.Kind regards,Chelsea BeanAssistant Manager
Guest User
Superior Two Double Room
Stay Date Feb 2026
Business traveler
2 Reviews
9.0/10
Great
Posted on Mar 20, 2026
The room was spacious enough for two people. Everything was good, from the room cleaning to the facilities. However, it seems the cost increases slightly if you visit before or after a sporting event. It was also suitable for watching the Women's Asian Cup, and I am satisfied.
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Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We’re delighted to hear that you found your room comfortable and enjoyed the cleanliness and facilities. We also appreciate your comments regarding pricing during event periods and will take them into consideration.We look forward to welcoming you back for another enjoyable stay!Kind regards,Chelsea BeanNovotel Sydney Olympic Park