Embassy Suites Syracuse Destiny USA

They weren’t that nice and unprofessional during check in

I BOOKED FOR MY GUESTS THEY WERE HAPPY WITH IT.

Paid for a two bedroom KIng Suite and was not honored then have the audacity to charge for parking when you provide ZERO PROTECTION for VEHICLES! Disgusting! Time to find a new hotel! Last time we stayed same issue with room and the TV didn’t even work! 🖕🖕🖕

Extremely dirty, and run down. They did not clean the rooms at all. I asked for a discount because I had to clean the hair, eyelashes, and other stains from the previous guest out of the bathroom myself, but I didn’t get one. There were gross stains on the mattresses and they didn’t change the linens.

Clean room, staff accommodating for room request/location, close to shopping center, two free drinks in evening, nice breakfast. Only room for improvement: pool was cloudy, no pool towels until an hour or so after opening, and the elevator space was messy in the morning and no one came to clean it for hours ( popcorn and other food on the floor, spilt coffee in the elevator with a caution sign).

Everything about this stay and the staff and the additional amazing perks made our stay awesome! I will now only stay at this hotel!

The bed was comfortable, however the room smelled like staled smoke and the bathroom sink was clogged. The buffet was great however only one person was working the omlets which made the lineup masssive and not everyone in line had a chance to get one as they closed it before the line ended.

Was charged $15 per vehicle per night, despite there being many acres of open parking all around the hotel. This seems to be beneath the standards of a Hilton that is not in an urban area with limited parking. Also, most of the parking lot was not plowed until over 24 hours after the snow, causing us to walk through feet of snow to get to Destiny USA mall and causing many vehicles in the parking lot to get stuck.