Hilton Garden Inn Tacoma Downtown

Good location and very helpful staff. Room is tidy, The breakfast has not too much choice but good enough.

friendly staff enjoyed the stay

We love staying at this hotel! My only complaint is that shower was not hot enough. It was a little bit warmer than luke warm

Quite expensive for no breakfast and parking included. Room was clean but beds were very firm and uncomfortable. Not a good deal at all. Front desk check in person was not very helpful. Diane really explain expectations.

When we looked for hotels we wanted one with a swimming pool. From pictures it appears there’s a large indoor pool and hot tub. We checked in and then went to dinner. When we came back to go swimming we had to ask the front desk where it was. They don’t have a pool! False advertising!! The pillows were really really soft and bed was a little lumpy.

I was surprised for a higher end, hotel that they use extremely cheap toilet tissue, that they had no writing pad or pin in the room, but had a desk space, and that they didn’t have anything in the room to let guests know of nearby, restaurants, or possibly attractions that may interest them during their stay. The last thing that was a little surprising, again for a high-end hotel is that they don’t offer a continental breakfast.

The staff was great, and would get a 5. The area is terrible. The elevators weren't working, except for one, that was an issue. Someone had popped in garage, I could not get out of garage due to tight quarters, and someone was killed right outside of the hotel on one of the nights I was there. Not sure if anything could have been done, but I travel as a single female, it didn't feel safe.