Holiday Inn TACOMA MALL by IHG

The hotel was clean and the staff were friendly and helpful. I enjoy their business and plan to stay there again.

My boyfriend and I visited the hotel. The experience was very good. Vanessa welcomed us at the desk entrance in a very friendly way and explained the benefits of the hotel to us. She gave us our key. We enjoyed the room, very comfortable and beautiful. We used our free breakfasts. Kathi. in the kitchen she was very friendly and helpful every day we really liked the hotel and its staff

The room was nice and the staff was great but sadly understaffed. Check in was very late and he got there and hour early but the room wasn't ready at 3pm in was quiet a bit later so we had to wait, they were supposed to call my number when the room was ready but they never did and our drive was quite long to the motel, I finally had to go ask again about our room to see if it was ready ( about 45 minutes later). My daughter and husband finally got there room around 5pm, two separate rooms. Towels seemed to be an issue as well, very few towels and no towels in swimming are, at least for 2hrs.

Needs to be better staffed, felt unsafe and noisy, everyone was complaining about the towels I had to go to the linen room to get some but they only had 3 towels dry! We would expect some kind of refund after paying over $200

The front desk staff was very courteous. That goes a long way with me. The room was really clean and comfortable with only one exception. I am over 6' tall and the room had a very low toilet.

Called front desk and brought the pills (*****) that was found in my room hidden. Lucky I found it and not my child. Said manager will contact me, no such luck. Still waiting it’s 2 weeks now. Also asked for towels for shower and they never brought any. So it was a bad experience

Not bad inexpensive place. Kind of run down. Restaurant in lobby is a great burger joint. Right off busy roadway. Lots of traffic noise.

This is a Holiday Inn in the middle of Tacoma, that being said, the staff was incredible - we were in town for a volleyball tournament and my girls forgot some things in the chaos of running out of the room that morning. Housekeeping alerted the front office and they called me to let me know the items were safe and that we could come pick them up at the front desk when we were done. She even asked my girls how they did in the tournament when we picked up our forgotten items - which is above and beyond. Thank you!