Because we were traveling with a 101-year-old elderly man, a group of eight people booked two family rooms. After arriving, we found out that there was only one family room on each floor, but it was very difficult to take care of the elderly. As a result, the hotel They could only provide another ordinary four-person room with an area of less than 50 feet, and insisted that the price difference would not be refunded. They also tried to find out whether they could rent two more double rooms, but to no avail.
Thank you very much for the customer service of trip.com. Although the room arrangement cannot be changed, they very considerately offered some thoughtful compensation, and the efficiency is very high. I really appreciate it!
However, the hotel's parking service is first-class, and the coffee in the underground lobby must be tried.
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