I think my terrible impression of Tainan is partly due to this hotel.
Firstly, its location is extremely remote. It took me 40 minutes to get here from the High-Speed Rail station by taxi, and there are no convenience stores nearby. It takes 15 minutes to walk to the old street.
Secondly, from Trip.com's recommendations and photos, we thought it was a large, resort-style B&B. We didn't expect it to be a renovated old building, seven stories high, with only one room per floor. The space was extremely cramped. The soundproofing was terrible; we could hear the elevator all night, and even the air conditioning in the room was very loud.
Thirdly, it claims to be family-friendly, which is why our family of three traveled all this way. Also, it advertised free laundry services, so we were looking forward to doing laundry, but when we arrived, we were told there was no laundry service available.
Fourthly, the small room space was one thing, but the bed design was very unfriendly to children. The mattress was placed on a raised bed frame, with a wide gap between the bed and the TV. My child accidentally fell into this gap and cried for a long time. Luckily, they didn't fall to the floor; if they had, I'm afraid I would have had to take them to the hospital.
Fifthly, for almost HK$1000 a night, they told me there wasn't even a single bottle of water in the room. I had to borrow a kettle, and after boiling two cups of water, the water wasn't clean; there were many floating particles. The hygiene level was truly awful.
This experience not only left me with a bad impression of Tainan but also made me very disappointed with Trip.com. I feel that all the previous positive reviewers must have been shills. How can a hotel like this be listed here?
What's more, I couldn't get in touch with their customer service at all. What kind of place is this?
Original TextTranslation provided by AI
