Overall, I had a pleasant 5-nights’ stay at the hotel, with a few areas that could be improved.
The location is a major highlight—very convenient and easily accessible via the Taoyuan Airport MRT and situated just opposite Taipei Main Station. Getting around the city was effortless. The room itself was clean, bright and comfortable, which made for a relaxing stay.
Service, however, was somewhat inconsistent. During check-in, a young male front desk staff was friendly and helpful, providing clear explanations and a warm welcome.
That said, not all interactions were as positive. On one evening before 11pm, while we were waiting in the guest lounge for our laundry (facilities are available from 8am to 11pm), a female front desk staff member entered and switched off the TV rather abruptly. There was no greeting or prior reminder that the lounge was closing soon—no eye contact or acknowledgment—which came across as unwelcoming. We left shortly after to collect our laundry.
To enhance the guest experience, I would suggest extending the operating hours of the self-service laundry facilities, as travelers may not always be able to return to the hotel early enough to complete their washing and drying before 11pm. Additionally, improving consistency in front desk service through further staff training—particularly in communication and guest interaction—would make a noticeable difference.
Overall, the hotel offers great convenience and comfortable accommodation, but refining service consistency and amenities would elevate the experience further.
