ILLUME TAIPEI

We stayed here for a couple of nights. It's a typhoon day in Taiwan, all shops are closed, super windy that day. No choice but nowhere to go. Front desks are very accommodating, since last minute I did a room, and a lot of cancel room thats why I was able to get one, due to the said typhoon. Big room, huge beds, and a sort of mini dining table. Basically, it's so spacious. Corridors are big, and the design of the hallway overlooking the dining area is nice. But better with good signs of the room designation, if not, you might get lost. The hotel is very convenient with a convenient store beside it. MRT, Arena, shopping mall is just right the corner. Recommend for next stay. 我们在这里住了几晚。刚好入住时台风天，所有商店都关门了，那天风超大，别无选择，无处可去，住能留在饭店。 前台小姐非常热情，因为我临时多订了一间房，而且有很多人取消了房间，所以我才能订到，因为台风，不然爆满刚好当天‘’大明星开演唱会‘’’ 房间很大，床也很大，还有一张迷你餐桌。基本上，房间很宽敞。走廊很大，设计也很好，但美中稍有不足，最好走廊能有好的房间指示牌，不然你可能会迷路。 酒店非常方便，旁边有便利店。捷运、Arena、购物中心就在拐角处。 总言，饭店不错，值得再来住。

Here for kids' ice hockey games~ room is good, location is great ~ but pricy~

Friendly and helpful hotel staffs. Will return.

Very quiet and clean hotel. Only about 5-10 minutes to the airport, but also 10-15 min in taxi to basically almost everywhere within the city.

Walking distance from Arena Taipe MRT Station Next to mall & convenience shop 2 halal restaurant nearby (walking distance)

Good things first - Location is excellent if you need to be near Songshan airport. Room is large. ********* hotels no longer provide toothbrushes & toothpaste - this is apparently a government regulation. The provided toiletries e.g. soap are not great. however, there were good quality bedroom slippers were a v pleasant surprise. I checked in after 9pm on a Friday with a flight to catch in 10hrs' time. Staff were friendly at check-in. Noticed no water was provided in the rooms. A large notice was displayed informing us to contact them on their app for ALL services. The app showed there was no room service menu, so no worries, I thought I'd just buy cup noodles from the very well-stocked 7-11 located in the lobby, and boil some water. The kettle's plug was severely bent. The app did not understand 'kettle faulty' and kept telling me where it was. That's when I realised their app was just a useless robot! Tried ringing Housekeeping from the room phone but nobody picked up. Brought the kettle to Front desk to show them. Counter lady had 0 apologies, just an unfriendly expression and told me I should have just called them 🙄. Her more-professional colleague said they'd help me contact Housekeeping. Housekeeping brought along another faulty kettle 🤦🏻♀️ but he was at least apologetic. While waiting for him to bring a 3rd one, I called the Front Desk again intending to ask for free water since their amenities suck. Just my luck - grumpy lady picked up and - again - without apology, kept interrupting me to declare they DID have water but it was self service and that they DID inform guests with small print on their key card and a picture of water on the room door. What the...?! I told her she had a terrible attitude, at which she laughed and I hung up. I've stayed in hotels where water was self-service - BUT those hotels ensured guests were well notified at check-in and large signs were displayed in various languages in the rooms. In comparison - Illume failed miserably in this area, and their failure was further exacerbated by faulty equipment, poor service standards (lousy app + ill-manned housekeeping hotline) & the Front Desk staff's inhospitable attitude.