As an old user of Ctrip, I have basically given positive reviews before, but this time I have to give the worst and worst negative reviews, because this store is so annoying.
The biggest problem is picking up the airport. My itinerary was to stay in Taiyuan for one night. I originally booked a hotel in the city center. Later, I wanted a group of 5 people, except me, an adult, and the others were old people, children, and students. It was late (9:00 pm). Seeing that this hotel has an airport pick-up service, it is more convenient. The children are a bit artistic when they look at the hotel photos, so I rebooked this one closer to the airport. After booking, I also called specifically to confirm the pick-up.
When I arrived at the airport, I didn't expect that it was not the hotel's own car to pick up the airport, but a cooperation with a third party, and it was not a pick-up service, but a Didi, or a roadside soliciting customer who did not enter the station. The front desk of the hotel said yes Business cooperation, and the front desk said that the big car could not be called, so I could only order two small cars to sit separately (the car driver did not want us to take one), and one was in Terminal 1 (I was in No. 1). ), one is in Terminal 2, the attitude of the two drivers is like a **, and they are very familiar with the people who are soliciting passengers at the airport, they feel like they are in a group. I asked the driver from Building 2 to come to Building 1. Not only did the driver not come, he also said that if you didn't go to Building 2, he would carry you over there. When contacting car No. 2, driver No. 1 was very impatient. Hearing that he was going to go with car No. 2, he drove away. I changed a few more cars in this way, but all the drivers have a bad attitude, and only one is in Terminal 1, the others are in Building 2, and I will directly refuse the order without contacting me. , I asked one of the drivers why they took the order, and the driver said it wasn't for them. I called the front desk and said I would take a taxi by myself. The front desk said that the company's regulations are not allowed. The most annoying thing is that the driver has a bad attitude and can't blame the hotel. Hotel, the pick-up service is provided by your hotel, not the car I called. If there is a problem with the pick-up, I can't find someone in the hotel?! If you don't have this service ability, don't write it in the "ceremony" to deceive people to book it.
The last family tossed around for more than an hour in the middle of the night. I kept asking the hotel what was going on. The hotel never took the initiative to call, and finally the hotel sent a car to pick it up. When we arrived at the hotel, the front desk staff acted as if nothing had happened, without any apology. fall
It means that the originally booked room is small and can be upgraded, but I rejected it, because I have told the front desk that I will give a bad review before picking up the plane, so why should I be short-handed. In the end, the front desk arranged rooms for 2 rooms on the first floor (very trendy) and they were not in the same building, nor did they take the initiative to provide children's products. I'm really too lazy to say more, it shouldn't be an exaggeration to say that the front desk deliberately did this.
other problems
1. Not to mention that the room is small, the front desk also said that the room is small. But the intelligence of the smart guest room is completely invisible. Do you dare to call it a smart guest room just by relying on an electric curtain?! Common smart hotels have some
Voice control, smart lighting, smart door locks, smart music, etc. are not available, not to mention robots, smart toilets, automatic check-in, etc. It is not an exaggeration to say fake intelligence.
2. The bed was very humid, and it was better to turn on the air conditioner for one night. Bottled water (ice dew) and toothbrushes were all very poor.
3. There are 2 people registered in each room but only one room card is given, saying that it is all like this, how about a liar?!
4. It was dark around the hotel at night. When I arrived at the hotel, several small shops were closed at 11:00.
5. The sound insulation is very poor. In the early morning, there was a continuous loud bang from the next door, and the voices outside were also clear and audible.
6. When making a reservation, if you book two rooms, you can pick them up from the airport and send them to the train station once. After you check out, you can't send them. The reason is that there is a problem with the third-party cooperation, and there is no integrity. (Actually, I also asked, I didn't plan to use the hotel's pick-up and drop-off at all.)
In short, this hotel is cheap and not good, so don't be fooled.
Original TextTranslation provided by Google