Hampton by Hilton Taiyuan Longcheng Street Reviews
Hampton by Hilton Taiyuan Longcheng Street
29 Longcheng Street, Xiaodian District, Taiyuan, Shanxi, ChinaView Hotel Details
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Hampton by Hilton Taiyuan Longcheng Street Guest Reviews
4.8/5
Excellent
3786 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(3786)
Positive reviews(3750)
Reviews with photos/video(246)
Delicious breakfast(608)
Friendly front desk staff(608)
Easy to get around(386)
Close to airport(245)
Many amenities(244)
Convenient parking(226)
Awesome gym(31)
Delicious buffet(18)
Negative reviews(36)
Carlos Z...
King Guest Room
Checked in May 2023
Business travelers
34 Reviews
5.0/5
Outstanding
Posted on May 30, 2023
Nice hotel recommend for all
Response from Property: Hello, dear friend, I am honored to be your travel choice. Seeing your recognition of the hotel, thank you for your sincere comments. Welcome back to Hampton by Hilton Taiyuan Longcheng Street as soon as possible.
Anonymous User
King Bed Business Suite
Checked in Dec 2022
Business travelers
33 Reviews
4.5/5
Great
Posted on Dec 19, 2022
New hotel, very nice and clean. Front desk stuff very helpful and friendly. Nice if you have to work in airport or south area from Taiyuan but a little bit far away from malls, shopping centers or other social life.
Response from Property: Dear Sir, I am very glad to serve you. I hope you can have a good memory during my stay in the store, and I also look forward to your coming again. I wish you a happy life and smooth work.
Jerome Br.
King Superior Room
Checked in Jul 2023
Business travelers
2 Reviews
4.7/5
Amazing
Posted on Jul 22, 2023
Very nice hotel, friendly staff.
Response from Property: Thank you very much for your comments. I'm glad that you can choose Hampton by Hilton Longcheng Street. We will definitely show 100% enthusiasm and better service to our guests, and we look forward to your visit again!
Dave Hershey
2 Twin Beds Guest Room
Checked in Apr 2023
Business travelers
7 Reviews
4.7/5
Amazing
Posted on Apr 12, 2023
Superb hotel
Bulebugui
King Guest Room
Checked in May 2024
Booked for others
63 Reviews
5.0/5
Outstanding
Posted on May 13, 2024
The hotel is strategically located near Taiyuan Wusu Airport, a maximum 15-minute drive away. It is the nearest four-star hotel to the airport, with relatively large rooms and good services, making it suitable for guests taking early flights.
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Response from Property: Hehe, Xiaopeng must be very happy to receive your affirmation. I can't help laughing out loud. I'm glad that we have the chance to meet here. Next time you come to Taiyuan, remember to come and see me. —— Thinking of you, Xiaopeng
Beibei817
2 Twin Beds Guest Room
Checked in May 2024
Family
10 Reviews
3.7/5
Posted on May 6, 2024
Facilities: The basic facilities are still available. It has been open for several years and is slightly old.
Hygiene: The hygiene is OK, and the bathroom smells a bit of smoke.
Environment: The surrounding environment is a residential area, but it is on the flight route, so it is quite noisy. There are also machine running sounds at night.
Service: The service is good and responsive.
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Response from Property: Dear customer, we are very grateful that you took the time to leave a positive review for our hotel. We will continue to work hard to improve our services and facilities to provide you with a more comfortable and pleasant accommodation experience. Thank you for your support and trust! --- Happy Xiaopeng
Iverson2001
2 Twin Beds Guest Room
Checked in Feb 2024
Family
31 Reviews
5.0/5
Outstanding
Posted on Feb 17, 2024
The Hilton Garden Inn is as clean as ever, the breakfast variety is particularly rich, the waiters are particularly diligent in cleaning the table, the front desk service is enthusiastic, parking is convenient, the shower water pressure is particularly high, and the water temperature is high. I will book it again in the future.
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Response from Property: Hi! I am so happy to receive such a high evaluation from you. I will do everything to the extreme with my heart. This is my serious pursuit. Hilton Hampton only wants to leave the warmest, safest and most comfortable service to every guest, which will become a precious and beautiful memory! This is the purpose of Hampton. Just like if I like you, I will stay by your side, understand all your habits and accommodate you. In this way, you will have a smile, we will meet, and we will meet again tomorrow. Waiting for your return, Hampton
Guest User
2 Twin Beds Guest Room
Checked in Feb 2024
Family
4 Reviews
5.0/5
Outstanding
Posted on Feb 15, 2024
The room is very clean and the service is very good. Now I am traveling for business and I don't have to worry about taking my kids out to play. I directly chose Hampton by Hilton. The cost performance is super high.
The lady at the front desk also gave me a small gift, thank you very much.
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Response from Property: Throw flowers~ Thank you dear friends for voting for me, I am so happy~~~ The hotel is committed to providing clean and tidy guest rooms for every guest, and also provides high-quality and considerate services~ I hope that every time you come, you will have a happy experience~~ ——Your Tuou Huan Xiaopeng hedy
xshoye
2 Twin Beds Guest Room
Checked in Feb 2024
Family
18 Reviews
5.0/5
Outstanding
Posted on Feb 11, 2024
The room was clean and hygienic, with new facilities. The stay experience was very good, and I give it a thumbs up. We were traveling as a family, and because we had to leave for Xi'an very early the next day, we couldn't eat in the hotel restaurant. The hotel front desk specially prepared a breakfast bag for us, which contained cakes, egg tarts and milk, which was very thoughtful!
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Response from Property: Seeing you give us such a high evaluation, I suddenly felt the breeze and the peach blossoms blooming. My heart is so beautiful. It's great to have you accompany me all the way! Love you. Thank you for choosing us and recognizing us. Your satisfaction is the driving force of our struggle. We are determined to do our best. Any guest is our best appraiser! If you like it, come back often. I will let you see a better and better me next time! Looking forward to your stay again!
Shouxibaobei0829
2 Twin Beds Guest Room
Checked in Feb 2024
Family
12 Reviews
5.0/5
Outstanding
Posted on Feb 8, 2024
The infrastructure is relatively new, the hygiene is good, the transportation is convenient, and the front desk service guy is very enthusiastic. This is one of the transit hotels on this trip. Overall, it is good. I will come again next time.
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Response from Property: Enthusiasm is the fire that melts the glaciers, enthusiasm is the smiling faces of guests from afar, and enthusiasm is the persistent attitude of Huan Xiaopeng! Winning your praise and support is the reward for our hard work. Welcome guests to come home often. Huan Xiaopeng will look forward to meeting you with the most sincere smile and enthusiasm!
Guest User
2 Twin Beds Guest Room
Checked in Jan 2024
Business travelers
57 Reviews
5.0/5
Outstanding
Posted on Jan 18, 2024
The breakfast is rich in variety and tastes good. The service staff in various areas of the hotel are also very enthusiastic. It is a very pleasant accommodation experience. Convenient transportation, not far from the sports center
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Response from Property: Thank you for your authentic and detailed five-star review of our hotel and the real hotel pictures, which make everyone feel like they are not there but are better than being there. Thank you for your kindness, and we will also work hard for more guests, better service and higher quality with your expectations.
Guest User
2 Twin Beds Guest Room
Checked in Nov 2023
Family
3 Reviews
5.0/5
Outstanding
Posted on Nov 26, 2023
1. The room is spacious and comfortable with good lighting. The bath water is very useful.
2. The service attitude is first-class, and every question is answered with love and courtesy.
3. The location is excellent, about 12 minutes from the hotel to the airport.
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Response from Property: Dear guest, I am deeply moved to see your 5-point praise. Thank you for your all-round analysis, which even understands me better than I do. It is my honor to meet you, know you, and accompany you here. The time we spend together is always short. I look forward to having more of your company in the future and looking forward to your visit again.
Wenziwenzi
King Guest Room
Checked in Feb 2024
Travel with friends
27 Reviews
5.0/5
Outstanding
Posted on Feb 27, 2024
A very good experience. I like breakfast.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing to stay at our hotel. Thank you for your affirmation and evaluation of our hotel. With your encouragement, Huan Xiaopeng will continue to work hard to do better. "Friendly, reliable, caring and thoughtful" has always been the service tenet of Hilton Garden Inn. I look forward to meeting you next time. I wish you a smooth work and a happy life. Good night, my friend! ——Happy Huan Xiaopeng
wz503954120
King Guest Room
Checked in Nov 2023
Business travelers
31 Reviews
2.0/5
Posted on Nov 3, 2023
The service concept is not ideal. Check-in takes a long time. They said that the housekeeping manager went to check the room hygiene. This was the result of the inspection. The breakfast was ok.
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Response from Property: Dear guests, we are very sorry that we failed to bring you a pleasant stay. We will deeply review our shortcomings, work hard to improve our business level, and ensure that every customer has a comfortable and satisfactory stay. We sincerely look forward to your next visit!
Niuyan
King Guest Room
Checked in Apr 2024
Business travelers
67 Reviews
3.5/5
Posted on May 1, 2024
I feel that giving one point for the service is too much, but it's a pity that the platform doesn't give a lower score opportunity.
This should be the worst hotel experience I have ever stayed in in my life, no one else. Last night, I took the evening train from Luliang to Taiyuan. Because of the early flight the next day, I deliberately chose a hotel close to the airport. Although there are many choices, I chose this one for the hotel brand. I didn't expect it to be the beginning of a nightmare. The lady at the front desk had an attitude of indifference. Because I was very tired after getting off the train, I didn't hesitate to complain about such an attitude. I didn't expect that the next step would be the beginning of the lady's revenge. Considering the flight at 7 o'clock the next morning, I wanted to ask this lady to help me issue the invoice. Unexpectedly, she didn't even look at me and pointed to a sign on the front desk of the hotel for me to scan the code. It was not a QR code to fill in the invoice information, but to add the hotel's WeChat. I had no choice but to do it under someone else's roof. I added WeChat and sent the invoice information to WeChat. I didn't see my invoice when I left the hotel this morning. With such a stay experience, I think it's not an exaggeration to say that this hotel is a black shop.
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Response from Property: Dear guest, I feel really wronged by your comments. The front desk recorded the whole process. You did not make the comments when you checked in. First of all, you have been complaining since you entered the store. I really don’t know what happened to you before. In addition, the front desk staff did not ignore you as you said. They served you seriously throughout the whole process and their tone was enthusiastic. Secondly, scanning the code for invoicing does not require you to scan the code. You can provide the invoice information according to your own ideas. It is indeed inappropriate to use this word "living under someone else's roof". You said that the front desk staff "retaliated" against you. How can there be revenge? You were clearly informed that the invoice would be sent to you at around 8 o'clock (because the electronic invoice system login requires a dedicated person to perform facial recognition). It is not that you will not be invoiced. You made comments to slander the hotel as a "black shop" because the invoice was not sent to you when you checked out at around 5 o'clock. For your dissatisfaction this time, we will also reflect on ourselves and optimize the work process. At the same time, I wish you a happy life and smooth work.