Reviews of Royal Park Hotel Takamatsu

Response from Property: Thank you very much for staying with us and for sharing your wonderful feedback.We are delighted to hear that our staff were friendly and helpful, and that our concierge was able to assist you with a restaurant reservation nearby.We are also pleased that you enjoyed the complimentary alcoholic drinks and canapés, as well as our breakfast. It is a great pleasure to know that you would recommend our hotel to others.Thank you again for your kind words. We hope to have the opportunity to welcome you back again in the future, perhaps for another visit to the beautiful Ritsurin Garden.Royal Park Hotel TakamatsuLim

Response from Property: Thank you very much for your wonderful feedback.We’re truly pleased to hear that you enjoyed our clean facilities, breakfast, and the complimentary alcohol lounge.It’s also heartening to know that our staff’s kindness made a positive impression.We look forward to welcoming you again in the near future.LimRoyal Park Hotel Takamatsu

Response from Property: Thank you for sharing your kind feedback. We’re pleased to hear that you found the room clean and tidy, appreciated our friendly and helpful staff, and enjoyed the convenience of our central location near many restaurants and shops.We truly appreciate your comments and hope to welcome you back again on your next visit.Warm regards,Tetsujo SutoGeneral ManagerROYAL PARK HOTEL TAKAMATSU

Response from Property: 非常感謝您抽空留下寶貴的評價。我們很高興得知您對我們的服務感到滿意，並且讓您感受到温暖與感動，這是我們最大的榮幸！同時也謝謝您對早餐的肯定，我們會持續努力，提供讓人愉悦的住宿體驗。期待不久的將來能再次為您服務，祝您一切順心愉快！誠摯地高松皇家公園酒店陳 敬上

Response from Property: 感謝您選擇入住我們酒店！我們很高興您對房間和早餐選擇感到滿意。我們一直致力於為客人提供舒適的住宿體驗，並且會繼續努力提高服務質量。期待未來能夠再次為您服務，祝您一切順心愉快！誠摯地高松皇家公園酒店陳 敬上

Response from Property: Thank you very much for choosing to stay at the Royal Park Hotel Takamatsu and taking the time to share your experience. We deeply understand that the hotel facilities you mentioned are a bit old. However, we are very pleased to receive your recognition of our maintenance work. At the same time, you like the dressing table in the room and feel relaxed and comfortable, which is also the experience we very much hope to bring to our guests. Regarding service, thank you very much for your understanding and encouragement of our colleagues' efforts to learn Chinese. Providing better services to guests from different countries is the direction we are constantly striving for. We will continue to work hard to provide every guest with a more intimate and comfortable accommodation experience. Thank you very much for your support and look forward to seeing you again. Chen, Royal Park Hotel Takamatsu

Response from Property: Thank you for taking the time to share your honest feedback. I am truly sorry to hear that your stay with us was disappointing and did not meet the standards you expected while traveling in Japan. Please accept my sincere apologies for the discomfort you experienced.We regret that the room felt too small and in need of renovation, especially considering the price you paid. Your comments are taken very seriously, and they have been shared with our management and facilities teams as we continue reviewing ways to improve our guestrooms and overall value for our guests.I am also sorry that breakfast did not satisfy you. We understand how important a good start to the day is, and your note about the limited selection will be discussed with our culinary team to enhance both variety and quality.Although we were not able to provide the experience you hoped for this time, I appreciate your feedback as it helps us identify where we must do better. Should you ever consider giving us another opportunity in the future, we would do our utmost to restore your confidence and offer you a much more pleasant stay.Tetsujo SutoGeneral ManagerROYAL PARK HOTEL TAKAMATSU

Response from Property: Thank you very much for your feedback.We are glad to hear that you had a pleasant stay and enjoyed our bicycle rental service as well as our convenient location.We look forward to welcoming you again on your next visit to Takamatsu.LimRoyal Park Hotel Takamatsu

Response from Property: Thank you for taking the time to share your valuable feedback. We are pleased to hear that you found our hotel clean and that you had a positive experience with Trip.com’s customer service.However, we sincerely regret any inconvenience caused by the centralized air conditioning system and the lack of USB charging ports in the room. Additionally, we apologize for the initial misunderstanding regarding lounge access. We will review our internal procedures to prevent such miscommunications in the future.Your feedback is invaluable in helping us improve our services. We appreciate your understanding and hope to have the opportunity to welcome you again in the future.Best regards,Tetsujo SutoROYTAL PARK HOTEL TAKAMATSU

Response from Property: Thank you very much for sharing your valuable feedback with us.We are truly sorry to hear that your recent stay did not meet your expectations. Please accept our sincere apologies for the cleanliness issues in your room, including items left behind and stains on the pillow. This is certainly not the level of comfort and hygiene we strive to provide, and we have taken immediate steps to reinforce our housekeeping standards.We also regret that the self-service amenities and the limited breakfast availability did not offer the convenience and satisfaction you were expecting. Your impressions regarding our facilities and overall atmosphere have been duly noted, and we are reviewing them as part of our ongoing improvement efforts.On a positive note, we are glad to know that you had a kind impression of our front desk staff. We hope we can use your feedback to improve and provide a better guest experience in the future.Thank you again for taking the time to write to us.SutoFront Office ManagerROYAL PARK HOTEL TAKAMATSU

Response from Property: Thank you very much for using our hotel. We are very pleased that you were satisfied, despite the price, which may have been a bit burdensome. We are glad that we were able to make a positive impression on you in many ways, including the condition of the room and the location. We will continue to do our best to provide you with comfortable service. We hope to see you again on your next visit to Takamatsu. Royal Park Hotel TakamatsuLim

Response from Property: Thank you very much for taking the time to share your feedback regarding your recent stay with us.We are pleased to hear that you found our location convenient. However, we are truly sorry to learn that other aspects of your experience did not meet your expectations. We appreciate your honest observations regarding our facilities, including the overall condition of the hotel, the absence of certain amenities, and the atmosphere of our lounge and breakfast area.Your comments are invaluable to us as we continue to seek improvements. While some aspects may reflect the hotel's longstanding history, we are actively working on renovations and service enhancements to better serve our guests in the future.Once again, we thank you for your feedback and hope to have another opportunity to provide you with a more satisfying experience.SutoFront Office ManagerROYAL PARK HOTEL TAKAMATSU

Response from Property: Thank you for choosing to stay at our hotel and taking the time to share your experience. We are delighted that you enjoyed our elegant Art Deco décor and the unique furniture and lighting design in your room. We also value our multilingual services to ensure every guest feels at home. We look forward to welcoming you back in the future. Wishing you a pleasant stay and all the best! Sincerely, Chen, Royal Park Hotel Takamatsu