I booked a family room for 2 adults and 2 children, but when I checked in on the day, I found out that it was booked as 2 double rooms. The hotel explained that they were selling 2 double rooms separately, but Trip.com had changed the format and sold them without permission. When I requested to stay in the same room, I was guided to sleep in a Hollywood twin room, but there was no mention of the price. I think the price was for 2 double rooms for 4 adults, but it was too unreasonable, so when I expressed my dissatisfaction, the price was changed to what I thought was the price for a Hollywood twin room. What happened between the site and the hotel is not our business, and if they had been aware of it, I would have canceled if they had explained it to me in advance, and honestly, I was not satisfied with this kind of guidance. I was forced to sleep in two semi-double beds, which was painful. I often use this hotel on business trips, and I thought it was a good hotel with various services for guests, so it was very disappointing.
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