From check-in to check out the experience was horrible. I was charged twice and had to call the attention to the desk clerk who took one of the charges off however, I was also charged $100 deposit which will not be refunded for up to 8 days. there was really no reason for this for extra charge which was not disclosed at booking. The first morning the breakfast buffet had only a few items one of which were eggs, which were obviously spoiled, no juice, running out of coffee and some white bread for toast pretty much sums up what was available When we return to the hotel after spending a day at an RV show, we were gone about eight hours. Our room had not been made up. that was at 5 o’clock in the afternoon after making two request someone finally showed up at 9 o’clock in the evening to bring towels and make bed which was a little late at that point. At check out I requested my deposit be refunded and was told I’d have to wait 5 to 8 business days. I thought that was not reasonable considering they were able to refund the double charge for me, but there was no arguing with the desk person. Their customer service was very lacking. There was no real friendliness about the staff and they made promises they couldn't keep! At this point I don’t think I will ever stay at another La Quinta because of this experience, I think the corporate offices ought to be notified about this particular franchise, and how they treat their customers.