Extended Stay America Suites - Tampa - Airport - N Westshore Blvd

Extended Stay America Suites - Tampa - Airport - N Westshore Blvd Reviews

Extended Stay America Suites - Tampa - Airport - N Westshore Blvd

1805 N Westshore Blvd, Tampa, Florida, 33607View Hotel Details
Extended Stay America Suites - Tampa - Airport - N Westshore Blvd
Extended Stay America Suites - Tampa - Airport - N Westshore BlvdExtended Stay America Suites - Tampa - Airport - N Westshore BlvdExtended Stay America Suites - Tampa - Airport - N Westshore Blvd
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Extended Stay America Suites - Tampa - Airport - N Westshore Blvd Guest Reviews

2.9/5
29 Reviews
Verified reviews
Location3.1
Amenities2.9
Service2.9
Cleanliness2.9
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All reviews(29)
Positive reviews(19)
Reviews with photos/video(3)
Negative reviews(10)
charmaine
Deluxe Queen Studio with Sofa Bed-Non-Smoking
Checked in Agt 2024
Couples
1 Reviews
3.0/5
Posted on 22 Sep 2024
I will not be staying here again
Guest User
Deluxe Studio, 1 Double Bed with Sofa Bed, Accessible, Non Smoking
Checked in Feb 2024
Business travelers
4 Reviews
5.0/5
Outstanding
Posted on 21 Feb 2024
Relatively old. Breakfast was average. It's convenient to be close to the airport. There are also shopping malls nearby. Much more convenient.
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Anonymous User
Deluxe Queen Studio with Sofa Bed-Non-Smoking
Checked in Feb 2024
Business travelers
14 Reviews
2.7/5
Posted on 18 Feb 2024
Transportation to Tampa Airport is relatively inconvenient unless you rent a car. This hotel is very close to the airport and relatively cheap. It is suitable for passengers with early flights. However, if you are more particular, you may consider a hotel with three stars or above with better reviews.
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Guest User
Suite, 2 Double Beds, Non Smoking
Checked in Jul 2023
Business travelers
13 Reviews
4.0/5
Very Good
Posted on 9 Agt 2023
The attitude of the waiters is very good, and shopping in the surrounding area is quite convenient. There is a small supermarket 12 minutes away where you can buy meat, vegetables and other daily necessities. You can cook and eat by yourself when you return to the hotel. However, there are no chairs around. The disadvantage is that there is a walking distance around. There is no place to sit. The overall feeling is pretty good.
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Cathy L
Checked in Sep 2024
Solo travelers
5.0/5
Outstanding
Posted on 23 Sep 2024
The young lady at the front desk is wonderful. Her name is Machi she worked with me in every way. When I called this morning she recognized my voice and was so pleasant. She answered my every question and was very helpful. Your hotel is very lucky to have her
Response from Property: Dear A1158GLcathyl, We were thrilled to read your comments about the great service you received from our staff and how they exceeded your expectations. Thank you for your kind compliments about Machi; we will enjoy sharing your remarks with her. It was our pleasure to host your visit at Extended Stay America, and we hope you will revisit again soon. Sincerely, Hotel Management
Gilmar2013
Checked in Jul 2024
Family
1.0/5
Posted on 19 Jul 2024
Terrível !!! Fujam deste local... O café da manhã é só um café e um único tipo de bolacha!! Não tem um único secador de cabelo, nem na recepção!!! Pedi para utilizar a piscina às 20h, e a atendente disse que estava fechada, mas 20:30h passei no local e tinham várias pessoas na piscina... Deixei uma mala alguns dias antes, na recepção, para guardarem até a data da minha estadia e pasmem, sumiram 2 travesseiros de pescoço!! Fujam deste hotel, seguramente vão encontrar melhores na região, até porque o local parece ser bem perigoso!!! Terrible!!! Avoid this place... Breakfast is just coffee and a single type of cookie!! There isn't a single hairdryer, not even at reception!!! I asked to use the pool at 8pm, and the attendant said it was closed, but I went there at 8:30pm and there were several people in the pool... I left a suitcase a few days before, at reception, to keep until the date of my stay. And amazingly, 2 neck pillows disappeared!! Avoid this hotel, you will certainly find better ones in the region, especially because the place seems to be very dangerous!!!
Response from Property: Dear Gilmar2013, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again. Sincerely, Hotel Management
larry_karen
Checked in Jun 2024
Family
1.0/5
Posted on 6 Jun 2024
If I could rate less than one I would! My sister and I spent one night here because of its close proximity to the auto rental return at Tampa airport. Other reviews were not great but seemed good enough for a quick one night stay. We were astonished to find it seems to be some kind of homeless shelter. Upon checking in, we did a google search and found numerous reviewers saying the same. The first thing we did was check the room and bed for bugs. I took a picture of an electric socket hanging out of the wall. There are no kitchen supplies of any kind in the room; only 2 small plastic glasses wrapped in plastic. The customer needs to put in an “order request” for anything of that sort. We debated leaving but we only needed a place to sleep since our plane left early and didn't want to start another search for the one night. We didn't feel the safest, but our room was the last at the end of the hall so we didn't expect much foot traffic there. We woke up at some point in the middle of the night to loud banging somewhere near our door. We were relieved to check out and would never put ourselves in that situation again. The only good thing about our entire experience was Celine who was the front desk clerk. She is outstanding - the best thing they have there and I think she could do so much better for herself at a "real" hotel. When we first arrived, she was vacuuming and then offered to make sure our room was ready for us. She is so pleasant and accommodating and certainly works hard to give the best service she can which is saying something because she obviously has very little to work with at this place.
Response from Property: Dear larry_karen, We sincerely apologize for the disappointing experience you had during your stay. It is disheartening to hear about the challenges you encountered, and we understand the impact it had on your overall impression. Your concerns regarding the cleanliness, safety, and amenities are valid, and we are committed to addressing them promptly. Please rest assured that we take your feedback seriously, and we will work diligently to improve our services and facilities to meet the expectations of all our guests. We appreciate your kind words about Celine and will ensure she receives recognition for her outstanding service. We hope you will give us another chance to provide you with a much better experience in the future. Thank you for bringing these issues to our attention. Sincerely Hotel Management
Linda C
Checked in Apr 2024
Solo travelers
3.0/5
Posted on 4 Apr 2024
Not fancy, a place to refresh, and sleep. Next morning, not full continental breakfast, but you have coffee if you need it like I did. I didn't look to see what they put out for breakfast. It was still nice. Tv channel guide was limited, not many channels to watch.
Response from Property: Dear Linda C, Thank you for your feedback. Our aim is to provide a comfortable and convenient stay for our guests, and we're glad to hear that you found our hotel suitable for refreshing and sleeping. We apologize for any inconvenience regarding the breakfast options and TV channel guide. Your comments will be taken into consideration for future improvements. Thank you for staying with us, and we hope to welcome you back for another pleasant stay in the future. Sincerely, Hotel Management
mmurra03
Checked in Jan 2024
Couples
1.0/5
Posted on 31 Jan 2024
The room was awful. There was something disgusting in the tub. The towels were filthy. Could not tell if it was eyeliner from the previous guest or ashes or just dirty. The drapes smelled like smoke. Toilet did not work. Dead bolt on door did not work. Staff was friendly otherwise a terrible experience.
Response from Property: Dear mmurra03, We are sorry for the disappointment with the room condition that was the reason for the inconvenience in your suite, and we understand your frustration about not getting a maintained room. We examine the room before guests arrive, but we'll speak to our team about missed areas. Our front desk team will help you while you are our guest; please never hesitate to connect with them. Considering our friendly staff, we hope you give us another chance, and we will surely provide you with the outstanding stay you deserve. Sincerely, Hotel Management
Lamar M
Checked in Des 2023
Family
5.0/5
Outstanding
Posted on 27 Des 2023
The greatest customer service ever!!! Thank you porsha for a great experience I've had since I've been to Tampa Florida, and I hope that the rest of my time here in Florida will also be a great experience too!!!
Response from Property: Dear 571lamarm, We are delighted to hear about your great experience at Extended Stay America in Tampa, Florida! Thank you for highlighting our exceptional customer service, especially Porsha's outstanding assistance. We appreciate your positive feedback and look forward to ensuring the remainder of your time in Florida is equally enjoyable. Please have a safe trip, and we hope to welcome you back soon! Sincerely, Hotel Management
lucascC3713PZ
Checked in Des 2023
Family
1.0/5
Posted on 25 Des 2023
Avoid this motel and stay somewhere else. Rooms are dirty and in need of a renovation. Room had a very musty smell and the motel is right next to a strip club that pumps music until the early hours. Spend a few extra bucks and find something much better
Response from Property: Dear lucascC3713PZ, Thank you for your feedback. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. Also, please accept our sincere apologies for the inconvenience caused due to noise from outside. We take noise concerns seriously and will look into the issue to address it effectively. We hope you will consider giving us another opportunity to host you and welcome you back again soon. Sincerely, Hotel Management
Guest User
Checked in Sep 2023
Other
1.0/5
Posted on 18 Sep 2023
Booked this hotel for 30 days and barely made it through 1 night. Switched rooms multiple times because of how dirty they were. On day 2 we found bed bugs on the sheets and left. Save your sanity and find a different hotel.
Guest User
Checked in Jul 2023
Other
5.0/5
Outstanding
Posted on 11 Jul 2023
My husband and I traveled to Tampa & Sarasota for a few days in March. We were so fortunate to have found the Extended Stay America Tampa Airport location. This location is very close and convenient to the airport. It was the perfect place for us to stay at the beginning and end of our trip. The hotel was immaculate. In fact, it was one of the cleanest hotels we have ever stayed in. the pool is gorgeous and so well maintained. We noticed the staff making sure that the pool area was kept neat and clean throughout our visit. Speaking of the staff, they were so kind. When we arrived, we had a lot of luggage and I accidentally left my pocketbook in the lobby. Shortly after we were in our room, a staff member brought it to me. Thank goodness they found it, because I did not even realize that I left it there. The room was so comfortable and so quiet. I could go on and on about our stay there, but I will just end by saying thank you so much for a wonderful experience at your very special hotel.
Guest User
Checked in Apr 2023
Other
5.0/5
Outstanding
Posted on 23 Apr 2023
hmmm this will be an interesting review. Let me start by saying there was noted improvement from Day one until Day 60. No person, business or anything is perfect. Sometimes we miss our weekly appointments, sometimes we are all misunderstood from time to time. Would I recommend another fellow traveler on business, vacation to this Extended Stay...sure I would with the caveat of understanding the front desk may be on a smoke break or resting if you are up and active during the night. The pool is incredible and it's right next to an awesome Baseball Field. I enjoyed every walk I took in the area and me myself would stay there again in a heartbeat.
Response from Property: Dear jasonleeswitzerWorks, Thank you for reviewing your recent stay with us. We appreciate your compliments about where we are excelling and your understanding of our flaws. We are glad you enjoyed your stay and are delighted our hotel offers everything you need for a convenient stay. Thank you for recommending us to fellow travelers, and we look forward to hosting many more visits to Extended Stay America. Sincerely, Hotel Management
Guest User
Checked in Mar 2023
Other
1.0/5
Posted on 25 Mar 2023
After traveling from Chicago taking a late night flight. We arrived as planned (and communicated earlier in the week with the front desk) around 3/3:30am. When we went to check in no one was at the front desk. We banged on the management door just off to the right of the front desk, we called for 20 minutes. When the gentleman finally came out he didn’t even apologize for the fact we had been waiting for 20ish minutes (with a 7 and 9 year old). Then he told us that he no longer could give us a room because it was “after audit”. I showed him the reservation confirmation and he was anything but helpful. He basically explained that because we showed up after midnight there was no guarantee for the room. When we asked if they had given the room away he said nope, they were already overbooked. Thank goodness I booked on ********** as they were so accommodating by refunding us, and covering the cost of the new hotel that we had to be get down the road. I wouldn’t recommend this property to my worst enemy. Find anywhere else.
Response from Property: Dear Culture55945759450, Thank you for sharing your feedback. We are disappointed to read we did not deliver the exceptional experience you have come to expect from us. We are sorry for the miscommunication regarding your reservation and even more so for how our staff handled your concerns. We are looking into the matter to see what went wrong and prevent future occurrences. We hope this isolated incident does not prevent you from choosing us again, as we welcome the opportunity to make it up to you. Sincerely, Hotel Management