Shangri-La Tangshan

I chose Shangri-La brand to stay on my son's birthday. Shangri-La has a very good reputation in the industry, and its quality control is also very good. The lower limit is very high while the upper limit is also very good. Ms. Zhang Xuecheng from the service center showed the high quality of the affiliated hotel very well. From coordinating and arranging the guest rooms to guiding check-in and following up on the services, a set of SOP processes were perfectly presented. At dinner, the hotel mascot, a little phoenix, was personally delivered. It was very considerate! It is easy for guests to leave something behind when taking children out. After checking several times and not finding it, they still did not give up in combination with housekeeping and laundry. Finally, they found my son's little shirt and told him to wash and iron it separately. It was very careful and considerate! Thumbs up for the Shangri-La brand and Shangri-La employees 👍From the perspective of professional children's room settings, there are two suggestions for hardware improvement. One is the hardness of the mattress (it should be suitable for children, currently soft), and the other is that the guest room lighting system should be specially designed (considering children's eye protection factors)

I chose Shangri-La Hotel because I trust the brand. The room is clean and tidy with complete facilities. The only downside is that the bathroom is a bit crowded and the toilet is too close to the washing area, which makes it a bit inconvenient for guests. The breakfast is rich, but the taste is not outstanding. Li Xiaofei at the front desk was enthusiastic and patient, and he also upgraded my room type for free. Overall, it's good.

I have never encountered such a situation. I checked into Tangshan Shangri-La on November 18 and checked out on November 19. I came to Tangshan on a business trip. Let’s not talk about the water in the room being “ice dew” for now. It’s all water to quench your thirst, but please note that this is Shangri-La. What kind of homestay am I staying in now? Baisuishan. The most outrageous thing is that when I checked out on the 19th, the hotel front desk told me that the information I provided could not issue a special invoice. I was really shocked at the time, because because of my work, I would go to cities all over the country. Such a big hotel, no electronic invoice? Now everything is digital, don’t you know? The hotel’s front office manager, Zhao Xiaozhe, didn’t say a word to explain to me. Not a lot, nothing. He just smiled and said to me, sir, I’m sorry, we can’t issue it. This sentence was played on a loop. There was no idea or attitude to help me solve the problem, but it couldn’t be issued. Let me figure it out myself. If I am willing to issue a general invoice, forget it if I am not willing. When I expressed my incomprehension and wanted to complain, Manager Zhao still smiled and said to me that it is your right to complain if you can’t issue it. I wasted half an hour at the front desk, but the problem was still not solved. In the end, it was Ctrip that solved it for me. I rarely say whether a hotel is good or bad, but I still want to advise friends who are planning to stay at Tangshan Shangri-La to be cautious. Manager Zhao is very powerful and has the attitude of "you can do whatever you want, it's none of my business", which is really confusing. As for Shangri-La, I called the official 400, but there is still no response. This is very disappointing!

The room is clean and hygienic, decorated with the theme of Octonauts. The children like it very much, especially the small tent, which is very good. The staff is also very friendly. Luxury Club Benefits (enjoy all-day soft drinks and happy hour): The coffee is delicious and there are many varieties of desserts