Shatangtudedabieshu
May 3, 2021
Let’s talk about this hotel. To tell you the truth, I have traveled a lot and traveled a lot, but I rarely write reviews, but I really want to comment on this InterContinental Tangshan hotel.
First of all, it is the parking lot. The management is chaotic. The ground can park for several rows. Let alone the difficulty of moving in and out of vehicles, there is basically no space for pedestrians. The underground parking lot is also very dirty and chaotic, with vehicles parked randomly or even on the access roads.
Second, check-in. Our family arrived at 1pm. The front desk said that the room has not been cleaned. There are two rooms in front of us. Let us go for dinner first. We went back to the lobby more than 3 o'clock after we walked and ate. The front desk said that the room has not been cleaned yet, so let's continue to wait. I don't know how efficient this is.
Third, we had breakfast in the morning and had to wait in a long queue. We waited until more than ten o’clock. The child was so hungry that he almost had low blood sugar. The reason given by the hotel was that there were too many guests on May Day. What I want to ask is the hotel. Knowing that there are a lot of guests, breakfast has to be lined up, and the guest experience is terrible, can't you open up a new breakfast area? This is the usual solution in other hotels. Not only did this hotel not do this, but even the executive floor restaurant It was also closed. Everyone was crowded into a small restaurant on the first floor. It was overcrowded, food was often short, and people were crowded. Is this InterContinental's service management level? This is the so-called No. 1 luxury hotel in Tangshan? My personal experience has greatly reduced my trust in Ctrip's ranking!
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