Guest User
August 18, 2025
I checked in around 8pm and was greeted by a staff in the evening shift (I did not asked his name). I asked for a SIM card if I could buy in the morning , he said could offer a free just need to top up tomorrow 9am his colleagues will settle. But early morning I was waiting for 9-9:30 there is no one knew about this . I also asked for late check out, he said could extend only til 1pm unless I will need to settle 50% extra and I agreed coz my flight is 22:30pm but in the morning when I came to settle late check out fee, there is again no one know how to do only they said they will check with their manager . I only stayed one night in Tashkent due to my flight need to overnight transit but the team make my stay very unpleasant and not comfortable. Again , I got a friend who come to visit me just 1hr, but the hotel did not allow and that evening staff again , stop my friend and said he can stay inside my room
Only 3mn, if late than 3mn, he will call my room number or even send someone . he said this is hotel rule . Omg . The way he replied and did were so unprofessional and rude and very fiere like I am a criminal . Until I complaint and asked to meet manager couple times , he agreed to let my friend stay only 1hr and needed to pay a tourist fee.
Bad service , not skilled team and I will never ever come back to this hotel again !
