Guest User
February 5, 2026
I stayed at Hilton Tashkent City for four day, and the experience was deeply disappointing, mainly due to poor housekeeping, indifferent staff, and an overall lack of respect toward guests.
Upon check-in, I discovered that the shampoo bottle was empty and the tissue box was empty. I immediately left a written note for housekeeping requesting to refill amenities and clean the room. However, when I returned later, the room had not been cleaned at all, and none of the requested items were refilled.
When I contacted the staff again to request shampoo, tissues, and bottles of water, they were delivered one by one, as if each item required a separate reminder. This created a strong impression that guest comfort is not a priority, and that requests are treated carelessly and easily forgotten.
The attitude of the reception staff was unfriendly and unwelcoming. At times, it felt as though guests were an inconvenience rather than the purpose of the hotel. When raising complaints, the response was slow and dismissive, making me feel that it was better not to complain at all because no one truly cared.
Despite spending over $1,000 on a very short stay, the checkout experience was particularly unpleasant. On the day of departure, my wife and I were repeatedly pressured to check out early. Even after showing confirmation from the booking website stating that checkout was before 13:00, the staff continued to argue that “before” meant leaving immediately.
They knocked on the door once and called the room twice demanding checkout. I eventually left the room at 12:50, yet the pressure and tone were completely unacceptable.
This hotel seriously fails to meet the service standards expected from the Hilton brand. The lack of care, poor communication, and dismissive attitude toward paying guests made the stay stressful rather than comfortable. I would not recommend this property unless significant improvements are made in staff training and guest service culture.
