Reviews of Austin Park Hotel

Good location and nice hotel. Clean and good services from front desk is polite. Parking is free. Good for families or business traveliers

Austin Park Hotel Johor Bahru is a great choice for a short getaway in the Mount Austin area. The rooms are spacious, clean, and comfortable, with strong air-conditioning and convenient basement parking. Its biggest advantage is the excellent location, surrounded by plenty of restaurants, cafés, massage shops, and convenience stores within walking distance. The breakfast selection is simple but decent. Overall, it offers good value for money and is a hotel I would consider staying at again when visiting Johor Bahru.

Basic hotel with minimal facilities. 3 star at best. Chose this hotel because it's connected to the Pickle madness pickleball courts. The spa at the ground floor was nice and pricing was reasonable

Location is good, where you can simply walk to nearby eateries and entertainment. Might have been past its glory days as the waterpark was closed down. Overall, stay was still pretty decent. Room and shower area is big. Area for improvement would just be the pillows (way too big and hard), and more fabric fresheners on the sheets.

This hotel exceeded my expectations! The room was spotless, and the bedding was so soft and comfortable, I had a fantastic night's sleep. The service was the real highlight – everyone from the front desk to the housekeeping staff was warm, attentive, and always happy to help. The overall vibe was cozy and relaxing; I didn't want to leave. I highly recommend it to anyone who prioritizes cleanliness and comfort. I'll definitely choose this place again on my next visit. Plus, the breakfast was absolutely delicious!

The cleanness of the hotel is good and the staffs are friendly and helpful when we have questions.

This hotel is located in the Austin area, a pretty lively suburb of Johor Bahru. Interestingly, my ride-sharing app showed two different addresses about 500 meters apart. The ground floor is a mall, and the restaurant and lobby are on the first floor. They charged a 300 deposit, but the front desk only gave me a receipt for 100. Good thing I caught that, otherwise, check-out would have been a hassle. The room was spacious enough, the air conditioning worked great, and there was one Chinese channel on TV, which was from Singapore.

The hotel is well maintained and the room is clean and quiet. It is also quite large at 25m².The staff are friendly and professional. The breakfast is basic but adequate. VIP parking is 50 ringgit ...just outside the lobby and sheltered. Parking away from tbe lobby is 30 ringgit but not sheltered. There is another carpark in the basement which is free for hotel guests. There is a big supermarket and a Mr DIY at basement 1. There are many eateries and restaurants around the hotel...and I really mean many. We felt safe and comfortable staying in this hotel.

Great location! This hotel is right in the heart of everything. Within walking distance, you’ll find plenty of restaurants, several massage shops, and a supermarket. Very convenient for both dining and picking up daily essentials. Would definitely stay again for the location alone.

I am extremely disappointed with my stay at this hotel. Honestly, this is one of the worst hotels I have ever experienced in my life. First of all, the bed is unbelievably hard — it feels more like sleeping on a wooden board than a mattress. On top of that, the air conditioning is extremely noisy, making it almost impossible to fall asleep or stay asleep throughout the night. What made it even worse is the pillows. They are excessively hard and uncomfortably high, causing serious neck discomfort. I genuinely do not understand how any guest is expected to get a proper rest under these conditions. I even called the front desk to request a different pillow, but was told that all pillows are the same and cannot be changed. This kind of response is completely unacceptable for any hotel that claims to provide comfort and service. Overall, this stay was a terrible experience. I will definitely not return, and I would not recommend this hotel to anyone who values a good night’s sleep. ------------------------------- Saya sangat kecewa dengan pengalaman menginap di hotel ini. Sejujurnya, ini adalah antara hotel paling teruk yang pernah saya alami dalam hidup saya. Pertama sekali, katilnya sangat keras — rasa seperti tidur di atas papan kayu, bukan tilam. Selain itu, penghawa dingin sangat bising sehingga hampir mustahil untuk tidur dengan lena sepanjang malam. Yang lebih teruk ialah bantalnya. Bantal sangat keras dan terlalu tinggi, menyebabkan ketidakselesaan pada leher. Saya benar-benar tidak faham bagaimana tetamu boleh mendapatkan rehat yang baik dalam keadaan seperti ini. Saya telah menghubungi kaunter hadapan untuk meminta penukaran bantal, tetapi diberitahu bahawa semua bantal adalah sama dan tidak boleh ditukar. Jawapan seperti ini langsung tidak boleh diterima bagi sebuah hotel yang kononnya menyediakan keselesaan dan servis. Secara keseluruhan, pengalaman ini sangat mengecewakan. Saya pasti tidak akan kembali dan tidak akan mengesyorkan hotel ini kepada sesiapa yang menghargai tidur yang berkualiti. -------------------------------- 我对这次入住体验感到非常失望，说实话，这是我这辈子住过最糟糕的酒店之一。 首先，床非常硬，完全不像床，更像是在睡木板。再加上空调噪音非常大，整晚几乎无法入睡或保持睡眠。 更糟糕的是枕头，又硬又高，导致颈部非常不舒服。我真的无法理解，在这样的条件下，客人要如何好好休息。 我还特地打电话到前台要求更换枕头，但对方却表示所有枕头都是一样的，无法更换。这样的服务态度，对于一个号称提供舒适与服务的酒店来说，是完全不可接受的。 总体来说，这是一次非常糟糕的体验。我绝对不会再入住，也不会推荐给任何重视睡眠质量的人。

Everything is clean and tidy with lots of local food selection. Service are okay too, the only regret is no swimming pool facilities.

Location was good, convenient for entertainment. Not much facilities…

Very good location and attentive staff. Room and the toilet is huge. Everything is around you, supermarket, entertainment till 4am. Cons, 2 in 1 hair and body soap is crazy. Wasn't brief about WiFi password during check in.

I've stayed at this hotel many times. For Johor Bahru, the location and price are quite good. It's in a Chinese residential area with lots of food options. This time I happened to be there during the Lantern Festival, and the local Chinese community really showcased traditional Chinese culture beautifully.